Justifying ECM Investments with the Return on Process Transformation: The Case of an ECM-Driven Transformation of Sales Processes at Hilti Corporation

Sonnenberg, Christian; Buddendick, Christian

doi:10.1007/978-3-642-39715-8_15

Cited by 2 publications

(2 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Organizations indicate that employees searching for information often experience information chaos or information overload (Beath et al, 2012;vom Brocke et al, 2011). In response, enterprise content management (ECM) systems designed to deal with unstructured information have become increasingly popular (Grahlmann et al, 2011;Tyrväinen et al, 2006) and many organization have implemented ECM systems to address information chaos and information overload (Nordheim and Päivärinta 2006;vom Brocke et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users

Laumer

Maier

Weitzel

2017

European Journal of Information Systems

130

View full text Add to dashboard Cite

In this paper, we focus on a critical aspect of work in organizations: using information in work tasks which is provided by information systems (IS) such as enterprise content management (ECM) systems. Our study based on the IS success model, 34 interviews, and an empirical study of 247 ECM system users at a financial service provider indicates that it is appropriate to differentiate between contextual and representational information quality as two information quality dimensions. Furthermore, we reveal that in addition to system quality, the two information quality dimensions are important in determining end-user satisfaction, which in turn influences the manifestation of workarounds. Our study also finds that employees using workarounds to avoid an ECM system implemented several years is negatively related to individual net benefits of the ECM system. Hence, we conclude that when investigating largescale IS such as ECM systems, it is important to differentiate among information quality dimensions to more deeply understand end-user satisfaction and the resulting manifestation of workarounds. Moreover, this research guides organizations in implementing the most appropriate countermeasures based on the importance of either contextual or representational information quality.

show abstract

Section: Introductionmentioning

confidence: 99%

Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users

Laumer

Maier

Weitzel

2017

European Journal of Information Systems

130

View full text Add to dashboard Cite

show abstract

“…Finally, the decision is made based on the net present value. Especially the works of Vom Brocke et al (2009, 2014) transferred the generic VOFI concept into specific issues in information systems science. Vom Brocke’s subjects of financial investigations were in particular business processes and service-oriented architectures .…”

Section: Literature Reviewmentioning

confidence: 99%

Investigating preconditions for a financially advantageous cloud usage

Jede

Teuteberg

2016

IJAIM

View full text Add to dashboard Cite

Purpose Information technology (IT) expenses constitute an important factor when choosing efficient IT systems. Especially with regard to cloud computing (CC), decision-makers tend to associate cost benefits. In this context, cloud providers present often undifferentiated sample calculations which aim to verify the financial favorability of their IT solutions. However, the scientific literature tries to encounter this by means of various total costs of ownership approaches. But science mostly neglects essential factors and does not provide an integrated approach involving factors, such as cost of capital, taxation effects, use intensity or duration of use. Hence, the purpose of this study is to involve these factors accordingly. Design/methodology/approach The paper uses a multi-method approach. First, existing literature is analyzed by a systematic literature review. Afterwards, the initial model is developed by means of a formal notation. Finally, the suitability of the formal model is evaluated by a real-life case study, where simulation software is used for investigating various scenarios. Findings The underlying paper discusses a formal model which integrates the four stated factors and enables decision-makers to compare cloud-based IT services on a comprehensive financial basis. Thus, the rational cost comparisons with traditional IT systems such as on-premise (OP) increase the transparency of the CC field significantly. Originality/value This paper shows impressively the importance of the four mentioned factors and their influence on the decision whether to implement cloud services or OP services. Herein, to the best of our knowledge and for the first time, a cash-flow-based comparison model is created for comparing cloud services and OP solutions.

show abstract

Justifying ECM Investments with the Return on Process Transformation: The Case of an ECM-Driven Transformation of Sales Processes at Hilti Corporation

Cited by 2 publications

References 19 publications

Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users

Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users

Investigating preconditions for a financially advantageous cloud usage

Contact Info

Product

Resources

About