Just Authority? Trust in the Police in England and Wales

What matters to the public when they call the police? Insights from a call centre

“…As a result, the callers expressed positive judgements on their experiences of contact. This finding is broadly in line with arguments made by Skogan (2006), Tyler (2011) and Jackson et al (2013), among others, that people are primarily concerned with how they are treated by the police.…”

Does procedural justice matter to youth? Comparing adults' and youths' willingness to collaborate with police

“…For the adult survey, items could be argued to reflect what has in the UK been termed 'community engagement' (e.g. 'how well do police do in working with residents to solve local problems'; see Jackson et al 2012b), while the items in the youth survey could be argued to reflect more traditional instrumental evaluations of police effectiveness (e.g. 'how well do police do dealing with children who break the law').…”

Compliance and Legal Authority

“…A recent London-based study found that collective efficacy in a given neighborhood was strongly linked to residents' beliefs about police legitimacy -the police have the right to exercise legitimate authority in the eyes of local residents partly when the object and purpose of their power (to effect social order and control) is achieved in the everyday (Jackson et al, 2012b). Because of the 'fit' of the police to the activity of policing, the police organization garners legitimacy from the extent to which the establishment and reproduction of normative social order is strong (most palpable in the informal social control mechanisms that regulate most conduct, rather than the formal policing that steps in when informal controls have failed).…”