Jumping to the Head of the Invisible Line: Queuing and Waiting in Electronic Ticket Systems

Abstract

Research on queuing and waiting has demonstrated how these practices exemplify tacit norms of social organization and how the dynamics of deference embedded in waiting (re)produce the status of the waiting individual and/or the power of individuals in charge of queues. Less attention has been given to the broader effects of the agentic efforts of individuals to decrease their wait times and increase their priority in their original queue, what I term the active management of waiting. Using ethnographic and interview data on IT support workers at a large university, I document how high-status individuals engage in three active management of waiting strategies: trumping the queue, circumventing the queue, and refusing to queue. As I show, these strategies are patterned by organizational status and thus not only (re)produce the status of the waiting individual but also exert a disciplinary effect on servers and help (re)produce organizational status structures as a whole.

Implementation of Electronic Ticket Sanctions for Traffic Violators in Bone District

“…Regarding the findings during the investigation carried out by the police, anyone who is ticketed should go through a trial process in court. Due to current technological advances, legal subjects who violate traffic no longer need to attend court because the E-Tilang system helps or is a form of digitization of the manual ticketing process (Anggi Maulana, 2021;Seeley, 2019) A habit, what this means is that there are still many people who do not understand the E-Tilang itself, and on the other hand, many people are still reluctant to solve the problem of ticketing, where people are more likely to solve the problem at the ticketing location by paying (bribing) the police. are on duty to be free from fines themselves.…”