Judging the Desirability and Acceptance of Assistance Systems for the Elderly -- Lessons Learned with a Fieldwork Approach

Birken, Thomas; Pelizäus-Hoffmeister, Helga; Schweiger, Petra

doi:10.1109/hicss.2016.78

Cited by 4 publications

(6 citation statements)

References 25 publications

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“…Several participants mentioned that using voice assistants might make other people think that they were not capable of doing things on their own and needed support. Because aging-related changes are often associated with negative aspects, such as disability, stigma, and dependence, older adults tend to avoid supporting aids and assistive technologies, even though these can be beneficial to them [ 17 , 35 ]. We found a similar pattern in that some participants perceived voice assistants as yet another aid for aging-related declines, associated its use with negative stereotypes of aging, and rejected its adoption.…”

Section: Resultsmentioning

confidence: 99%

“…In recent years, there has been a growing interest within the human-computer interaction community in understanding people’s experiences with voice assistants. Among several, one stream of research has focused on exploring the use of voice assistants in various contexts, such as different locations [ 15 , 16 ] or tasks [ 17 , 18 ]. Another stream of research has focused on investigating factors that constitute an effective conversation with voice assistants, either through personification [ 8 ] or using conversational cues [ 18 ].…”

Section: Introductionmentioning

confidence: 99%

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Exploring How Older Adults Use a Smart Speaker–Based Voice Assistant in Their First Interactions: Qualitative Study

Kim¹

2021

JMIR Mhealth Uhealth

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Background Smart speaker–based voice assistants promise support for the aging population, with the advantages of hands-free and eyes-free interaction modalities to handle requests. However, little is known about how older adults perceive the benefits of this type of device. Objective This study investigates how older adults experience and respond to a voice assistant when they first interact with it. Because first impressions act as strong predictors of the overall attitude and acceptability of new technologies, it is important to understand the user experiences of first exposure. Methods We conducted semistructured interviews with 18 people 74 years and older who had never used a smart speaker before, investigating the patterns of use, usability issues, and perspectives that older adults have when using a voice assistant for the first time. Results The overall first response to a voice assistant was positive, thanks to the simplicity of a speech-based interaction. In particular, a positive and polite response to complete the interaction with a voice assistant was prevalent, such as expressing gratitude or giving feedback about the quality of answers. Two predominant topics of commands made in the first interaction include asking health care–related questions and streaming music. However, most of the follow-up reactions were unfavorable because of the difficulty in constructing a structured sentence for a command; misperceptions about how a voice assistant operates; and concerns about privacy, security, and financial burdens. Overall, a speech-based interaction was perceived to be beneficial owing to its efficiency and convenience, but no other benefits were perceived. Conclusions On the basis of the findings, we discuss design implications that can positively influence older adults' first experiences with a voice assistant, including helping better understand how a voice assistant works, incorporating mistakes and common interaction patterns into its design, and providing features tailored to the needs of older adults.

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Section: Resultsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Exploring How Older Adults Use a Smart Speaker–Based Voice Assistant in Their First Interactions: Qualitative Study

Kim¹

2021

JMIR Mhealth Uhealth

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“…However, this is just one side of the coin: even the best-developed technical solution will not be used until the elderly find it valuable and useful. The elderly are not fundamentally adverse to technology, but have simply consolidated their everyday routines over a long period of time (Birken et al, 2016). They may therefore react with suspicion to the prospect of change in their routines because change primarily means the altering of their usual rhythm and the perceived restriction of their own sovereignty.…”

Section: Design Indications When Designing For the Elderlymentioning

confidence: 99%

“…It is, however, important for the well-being and independence of the elderly that they maintain their own capabilities for as long as possible. Additionally, by the time one reaches a certain age, each individual has already developed their own solutions for specific problem situations due to their still existing competencies, such that they no longer perceive them as such (Birken et al, 2016). Therefore, product development must address the concrete everyday practices of users, too.…”

Section: Design Indications When Designing For the Elderlymentioning

confidence: 99%

Lessons Learnt in Designing Transportation Solutions for Elderly People Following a Participatory Approach

Wallisch¹,

Maccioni²,

Trautmann³

et al. 2018

Proceedings of the DESIGN 2018 15th International Design Conference

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Aging societies have an extended need for transportation solutions that enhance elderly's independence. However, the solutions needed are as manifold as the elderly's lifestyles are. This study uses Usercentred Design principles as a structuring tool to manage this complexity of requirements. By not just focusing on specific functionalities but also reflecting product life cycle and usage context, new types of requirements can be revealed. Through a case study, this article shows how a participatory design approach can lead to integrated solutions that better fit the user's needs.

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Section: Introductionmentioning

confidence: 99%

Assessing User Needs by Exploring Daily Actions of Elderly People in Their Home Environment in Chile

Wallisch¹,

Stieg²,

Paetzold³

et al. 2018

Proceedings of the DESIGN 2018 15th International Design Conference

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Despite their increasing need for assistance, technical assistance systems for the elderly often fail. The aim of this study is to investigate the human-technology interaction in the everyday life of older Chileans. It focuses on household technology, which subsumes technical devices that are used to simplify and manage daily routine. The aim of the investigation is to identify the technology used and the usage practices. By conducting interviews with observational parts, some special characteristics of the target group are revealed and general implications for product development are derived.

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Judging the Desirability and Acceptance of Assistance Systems for the Elderly -- Lessons Learned with a Fieldwork Approach

Cited by 4 publications

References 25 publications

Exploring How Older Adults Use a Smart Speaker–Based Voice Assistant in Their First Interactions: Qualitative Study

Exploring How Older Adults Use a Smart Speaker–Based Voice Assistant in Their First Interactions: Qualitative Study

Lessons Learnt in Designing Transportation Solutions for Elderly People Following a Participatory Approach

Assessing User Needs by Exploring Daily Actions of Elderly People in Their Home Environment in Chile

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