Journey of Financial Technology (FinTech): A Systematic Literature Review and Future Research Agenda

Kumar, Jitender; Rani, Vinki

doi:10.1108/s2754-586520220000001005

Cited by 16 publications

(8 citation statements)

References 78 publications

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“…However, only a handful of research addresses the phygital customer experience of the retail banking sector in national capital region (NCR, India). Thus, there is a need for empirical research examining the phygital experiences of customers in the financial sector of emerging economies (Banik, 2021;Kumar and Rani, 2022). Therefore, motivated by the trends mentioned above and gaps, this study conducted empirical research examining the phygital experiences of customers in the financial sector of emerging economies.…”

Section: Introductionmentioning

confidence: 99%

How phygital customers’ experience transforms the retail banking sector? Examining customer engagement and patronage intentions

Kumar,

Rana,

Rani

et al. 2023

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Purpose Phygital emerges as a promising phenomenon, as it uses innovative technologies to connect digital spaces and physical places that provide customers with an interactive and unique experience. Drawing the stimuli–organism–response (S-O-R) framework, the study aims to examine the phygital customer experience by using key drivers and their effect on customer engagement (CE), trust (TRU) and patronage intentions (PI). Design/methodology/approach Data were obtained by using convenience sampling from 389 respondents from northern parts of India between December 2022 and February 2023. After checking reliability and validity, “variance-based structural equation modeling” has been applied to obtain results. Findings The outcomes reported that stimuli constructs such as customer brand experience (CBE), service quality (SQ) and emotions during the service (EDS) significantly influence organism (CE). However, pain points (PP) have a statistically insignificant impact on CE. Further, the outcomes also reveal a positive relation between organism and response variables (i.e. CE, TRU and PI). Practical implications This study’s results offer strategic insights to enhance CE and PI, ultimately contributing to the advancement of the retail banking industry. The financial service provider must prudently interrelate digital and physical platforms to make the customer journey fruitful. Originality/value To the best of the authors’ knowledge, this study is the first to look at the effect of key drivers on the PI of active retail banking customers in national capital region, India by using the S-O-R framework.

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Section: Introductionmentioning

confidence: 99%

How phygital customers’ experience transforms the retail banking sector? Examining customer engagement and patronage intentions

Kumar,

Rana,

Rani

et al. 2023

Self Cite

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“…Perkembangan teknologi informasi dan pesatnya perkembangan internet mengakibatkan beberapa layanan keuangan digital bermunculan, yang semakin memudahkan masyarakat untuk melakukan transaksi dan memperoleh pembiayaan (Sangwan et al, 2020). Layanan keuangan digital semacam ini disebut teknologi keuangan, dan kemudian disebut sebagai financial technology (Kumar & Rani, 2022). Infrastruktur internet merupakan kunci dalam melaksanakan ekonomi digital, karena jika tidak ada akses menuju internet maka financial technology tidak dapat dimanfaatkan, dan tidak dapat mewjudkan masyarakat dalam sistem pembayaran non-tunai (Mustikasari & Noviardy, 2020).…”

Section: Pendahuluanunclassified

Pengaruh Literasi Keuangan Dan Financial Technology Terhadap Inklusi Keuangan Di Desa Pengotan

Kerthayasa¹,

Darmayanti²

2023

EJMUNUD

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Financial inclusion is a banking instrument that plays an important role in financial system stability. Financial inclusion provides access to various financial institutions, products and services according to the needs and capabilities of the community and their businesses, which are used in a responsible and sustainable manner in improving people's welfare. This study aims to analyze the effect of financial literacy and financial technology on financial inclusion in Pengotan village. The population in this study is the people in Pengotan village and sample are 100 respondents. Methods of data collection using interviews and observation with multiple linear regression data analysis techniques. The results of the study show that financial literacy and financial technology have a positive and significant effect on financial inclusion. Keywords: Financial Literacy; Financial Technology; Financial Inclusion

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“…Scholars [7] have contributed to defining Fintech as the application of technology to financial services, including a wide range of advances, including digital payments, peer-to-peer lending, robo-advisors, and blockchain technology. This definition underlines the revolutionary potential of Fintech in changing traditional financial intermediation and enabling greater financial inclusion [8].…”

Section: Definition and Evolution Of Fintechmentioning

confidence: 99%

A Scientometric examination of ten years of Fintech research: Key findings and implications

Paulin Kamuangu

2023

World J. Adv. Res. Rev.

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The past ten years have seen the rapid and significant growth of Financial Technology (Fintech), a disruptive influence fundamentally transforming the financial industry's structure. This study delves into a decade's worth of Fintech research, intending to extract the fundamental nature of its revolutionary influence on scholars, practitioners, and policymakers. By employing a comprehensive approach involving systematic research and literary synthesis, we can reveal the dynamic patterns and vivid nuances that characterize the evolving landscape of Fintech. Within the innovation framework, various patterns become apparent, resembling constellations in the night sky. Regulatory obstacles appear as towering cliffs and the twin pillars of financial inclusion and sustainability beckon like distant beacons in the fog. Our exploration of Fintech research uncovers a constantly changing ecosystem characterized by evolving paradigms, methodological changes, and the elusive possibility of long-term consequences. Through the lens of scholarly investigation, we delve into the complicated relationship between interdisciplinary collaboration and innovation, which serves as the driving force behind advancements in the field of Financial Technology (Fintech).

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Journey of Financial Technology (FinTech): A Systematic Literature Review and Future Research Agenda

Cited by 16 publications

References 78 publications

How phygital customers’ experience transforms the retail banking sector? Examining customer engagement and patronage intentions

How phygital customers’ experience transforms the retail banking sector? Examining customer engagement and patronage intentions

Pengaruh Literasi Keuangan Dan Financial Technology Terhadap Inklusi Keuangan Di Desa Pengotan

A Scientometric examination of ten years of Fintech research: Key findings and implications

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