Joint Human-Agent Activities: Challenges and Definition

Ahrndt, Sebastian; Albayrak, Şahin

doi:10.1007/978-3-319-45889-2_8

Cited by 3 publications

(2 citation statements)

References 17 publications

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“…However, as interest in the use of intelligent virtual agents (IVAs) as companions and/or members of IVA-human teams grows, there is increased interest in understanding the ways in which a team-based bond is built and fostered, as this is likely to improve relationships and team outcomes [1]. Research concerning human teams has identified that a team is not just a gathering of people; team members should have a shared goal, effort coordination [2], shared mental model (SMM) [3], high level of trust [4], high commitment [5], and effective communication [6]. Furthermore, conventional human-human teamwork is known to require the development of trust, which is essential for the quality of the teamwork [7].…”

Section: Introductionmentioning

confidence: 99%

The Impact of Multimodal Communication on a Shared Mental Model, Trust, and Commitment in Human–Intelligent Virtual Agent Teams

Hanna

Richards

2018

MTI

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There is an increasing interest in the use of intelligent virtual agents (IVAs) to work in teams with humans. To achieve successful outcomes for these heterogeneous teams, many of the aspects found in successful human teams will need to be supported. These aspects include behavioural (i.e., multimodal communication), cognitive (i.e., a shared mental model (SMM)), and social (trust and commitment). Novelly, this paper aims to investigate the impact of IVA’s multimodal communication on the development of a SMM between humans and IVAs. Moreover, this paper aims to explore the impact of the developed SMM on a human’s trust in an IVA’s decisions and a human’s commitment to honour his/her promises to an IVA. The results from two studies involving a collaborative activity showed a significant positive correlation between team multimodal communication (i.e., behavioural aspect) and a SMM between teammates (i.e., cognitive aspect). Moreover, the result showed that there is a significant positive correlation between the developed SMM and a human’s trust in the IVA’s decision and the human’s commitment to honour his/her promises (the establishment of the social aspect of teamwork). Additionally, the results showed a cumulative effect of all of these aspects on human–agent team performance. These results can guide the design of human–agent teamwork multimodal communication models.

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Section: Introductionmentioning

confidence: 99%

The Impact of Multimodal Communication on a Shared Mental Model, Trust, and Commitment in Human–Intelligent Virtual Agent Teams

Hanna

Richards

2018

MTI

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“…As artificial intelligence (AI) and machine learning continue to evolve, the interdependent interactions between intelligent agents (IAs), such as Chat-GPT, Siri, Alexa, and Google Assistant, are becoming increasingly integral to daily life [1]. This growing prevalence has led to the emergence of Human-Agent Teams (HATs), where IAs perform a variety of roles, such as task automation, augmentation, and decision-making [2,3]. These evolving roles are transforming the nature of work and redefining the dynamics between humans and technology [4].…”

Section: Introductionmentioning

confidence: 99%

Human–Agent Team Dynamics: A Review and Future Research Opportunities

Iftikhar,

Chiu,

Khan

et al. 2024

IEEE Trans. Eng. Manage.

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Humans teaming with intelligent autonomous agents are becoming indispensable in work environments.However, human-agent teams pose significant challenges as team dynamics are complex arising from the task and social aspects of human-agent interactions. To improve our understanding of human-agent team dynamics, we conducted a systematic literature review. Drawing on Mathieu et al.'s (2019) teamwork model developed for all-human teams, we map the landscape of research to human-agent team dynamics, including structural features, compositional features, mediating mechanisms, and the interplay of the above features and mechanisms. We reveal that the development of human-agent team dynamics is still nascent, with a particular focus on information sharing, trust development, agents' human likeness behaviors, shared cognitions, situation awareness, and function allocation. Gaps remain in many areas of team dynamics, such as team processes, adaptability, shared leadership, and team diversity. We offer various interdisciplinary pathways to advance research on human-agent teams.

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Human Digital Twin—Enabling Human-Agents Collaboration

Hafez¹

2021

2021 4th International Conference on Intelligent Robotics and Control Engineering (IRCE)

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Joint Human-Agent Activities: Challenges and Definition

Cited by 3 publications

References 17 publications

The Impact of Multimodal Communication on a Shared Mental Model, Trust, and Commitment in Human–Intelligent Virtual Agent Teams

The Impact of Multimodal Communication on a Shared Mental Model, Trust, and Commitment in Human–Intelligent Virtual Agent Teams

Human–Agent Team Dynamics: A Review and Future Research Opportunities

Human Digital Twin—Enabling Human-Agents Collaboration

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