Job Stress Among Female Flight Attendants

Abstract

We evaluated the presence of chronic job stressors among flight attendants (FAs) to examine the relationships between these job stressors and psychological distress and job dissatisfaction. Seventy-three female FAs (90% participation) employed at two commercial airlines completed a detailed questionnaire. Standard questions and scale measures were used to assess job stressors, psychological distress, and job dissatisfaction. The association between job stressors and these outcomes was evaluated using multiple regression analysis. Except for fatigue, distress and job dissatisfaction were moderate to low. Job stressors were found to have a substantive effect on these outcomes, following adjustment for individual factors. Despite moderate-to-low levels of distress and dissatisfaction, targeted efforts to reduce selected job stressors and to enhance social support may be important steps toward improving the well-being and satisfaction of FAs.

Environmental Conditions and Psychophysiological Response of Pilots and Flight Attendants in Commercial Long-Haul Flights~!2008-07-10~!2008-10-29~!2008-11-28~!

“…This indicates (1) a remarkable load in most of the flights (as also noted by MacDonald, Deddens, Grajewski, Whelan, & Hurrell [23]) and (2) a reduced load for the 3-pilots-crew on the flights to Tokyo only; however, pilots as well as flight attendants had a 3-hour resting period during flight, but higher pNN50 values were evident only in pilots, for which other factors may be crucial; during flights, in colloquial conversations, pilots mentioned that the flight to Delhi is somewhat peculiar as they fly over the Middle East and the border between Pakistan and India, that area being not as quiet as, e.g., the route over the north pole. Thus one may speculate that the higher pNN50 values in pilots to Tokyo may reflect the response of a 3-pilots-crew on a long-haul flight, the relatively low pNN50 values in flight attendants may be related to task demands, and the low values in pilots to Delhi may correspond to characteristics of [20,21]) is a source of stress like the interior noise [24,25].…”

Self perceived health and mental health among women flight attendants

“…Two early surveys explored job strain and fatigue, 1 2 and a recent study among American women flight attendants verified that fatigue is a major problem. 3 The latter study showed that job stressors such as mental and psychological demands, imbalance between job demands and outside obligations, low supervisor support, and job dissatisfaction predicted psychological distress. The results of this study suggested that interventions aimed at reducing conflicts between work and private life, at minimising job stressors, and at increasing social support for flight attendants may enhance their wellbeing and job satisfaction.…”

Impact of psychosocial job stress on non‐fatal occupational injuries in small and medium‐sized manufacturing enterprises

“…The aim of this study was to clarify the association of broad aspects of job stress with occupational injury in small and medium-sized manufacturing factories. Perceived job stress was evaluated by the Japanese version of the Generic Job Stress Questionnaire (GJSQ) developed by the National Institute for Occupational Safety and Health (NIOSH, USA), which is a well-established means of measurement [Hurrell and McLaney, 1988;Haratani et al, 1996;MacDonald et al, 2003;Nakata et al, 2004a;Sakai et al, 2005]. Sociodemographics, lifestyle, physical/psychological conditions, and occupational factors were included as confounding variables.…”