Job satisfaction factors for housekeepers in the hotel industry: a global comparative analysis

Abstract

PurposeThis study offers a global comparative analysis of variables associated with job satisfaction, specifically work-life balance, intrinsic and extrinsic rewards, and work relations on job satisfaction for hotel housekeepers.Design/methodology/approachThe study analyzes these variants across 29 countries using International Social Survey Program data.FindingsFindings indicate significant differences in job satisfaction for hotel housekeepers across countries, lower job satisfaction for hospitality occupations compared to all other occupational categories, lower job satisfaction for hotel housekeepers than employees in other hospitality occupations, and a statistically significant positive impact of some elements of work-life balance, intrinsic and extrinsic rewards, and coworker relations on job satisfaction.Originality/valueThe hospitality industry is characterized by poor work-life balance, high turnover rates and limited rewards. Hotel housekeepers report lower levels of satisfaction than other hospitality workers in terms of work-life balance, pay, relationships with managers, useful work and interesting work. Housekeepers play an important role in hotel quality and guest satisfaction. As such, understanding and addressing factors contributing to job satisfaction for hotel housekeepers is critical for managers

To stay or not to stay: the mediation roles of job satisfaction and organization commitment among women in logistics industry

“…Past discussions outlined a consistency in the relationship between intrinsic motivation and job satisfaction [22,28,29]. A consistent positive relationship was discovered between extrinsic motivation and job satisfaction [21,28,29,31].…”

“…Past discussions outlined a consistency in the relationship between intrinsic motivation and job satisfaction [22,28,29]. A consistent positive relationship was discovered between extrinsic motivation and job satisfaction [21,28,29,31]. Various studies also noted a consistent positive relationship between job satisfaction and the intention to stay [40,42].…”

“…A study on the hotel industry outlined a positive relationship between intrinsic factors and job satisfaction among hotel housekeepers [28]. An interesting and useful job to society has a higher intrinsic factor among hotel housekeepers, which results in job satisfaction.…”

“…In 2019, a study [21] examined the determinants of extrinsic motivation across occupations and revealed a positive relationship between employees' extrinsic motivation and job satisfaction. Extrinsic motivation has become essential in achieving higher job satisfaction in the hotel industry based on its positive effect on hotel housekeepers [28]. In the study [29] among electricity employees, extrinsic motivation positively impacted job satisfaction.…”

The importance of having self-efficacy, self-esteem, job satisfaction on employee performance during the pandemic in state-owned companies

“…Individual confidence to complete the work is an influential factor to realize time management and employee job satisfaction (Andrade et al, 2020). Rieder et al (2021) stated that in addition to causing positive or negative behavior, it also creates job satisfaction for employees towards their work.…”