Job design for IT-shared services organizations

Uruthirapathy, Aareni

doi:10.22215/etd/2011-09699

Cited by 1 publication

(1 citation statement)

References 84 publications

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“…-CIO This lesson illustrates the importance of individual accountability when operating in a highly specialized organizational structure. As staff becomes dependent on each other, the importance of accountability for assumed responsibility increases (Uruthirapathy, 2011). Uni-IT staff demonstrated a propensity to focus on the organizational structure and neglected to cultivate a culture of accountability.…”

Section: Resource Dependence Perspectivementioning

confidence: 99%

Managerial challenges to realizing IT shared services in a public university

Olsen

Welke

2019

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Purpose Many governments and public organizations are turning to shared service arrangements to decrease costs while increasing service levels. This paper aims to elucidate the fine-grained challenges managers face as they adjust to working under a shared service arrangement. Design/methodology/approach A two-year longitudinal ethnographic field study followed the IT shared service transformation process at a large public university. Meeting observations, emails, documents and interviews were used in the qualitative analysis. Findings The research identifies 11 challenges faced by management undergoing a transition to shared services. The authors use a taxonomy of management challenges based on the organizational perspectives literature (Knol et al., 2014) to organize the challenges and relate them to prior literature. Research limitations/implications The novel findings include the importance of changing organizational culture, balancing dual interests of cost and customer focus, establishing a sense of urgency and achieving process standardization through practicing when adopting a shared service arrangement. The results from a single case study may not by generalizable to other organizations. Originality/value This study provides a nuanced and fine-grained understanding of the managerial challenges of adopting IT-shared services. This unique longitudinal data set describes in nuanced detail the challenges faced by frontline managers.

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Section: Resource Dependence Perspectivementioning

confidence: 99%

Managerial challenges to realizing IT shared services in a public university

Olsen

Welke

2019

View full text Add to dashboard Cite

show abstract

Job design for IT-shared services organizations

Cited by 1 publication

References 84 publications

Managerial challenges to realizing IT shared services in a public university

Managerial challenges to realizing IT shared services in a public university

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