Job Demands and Negative Outcomes after the Lockdown: The Moderating Role of Stigma towards Italian Supermarket Workers

Abstract

The Job Demands-Resources model hypothesises that some variables (especially personal and social resources/threats) moderate the relationship between job demands and work outcomes. Based on this model, in this study we examine the role of stigma towards customers as a moderator of the relationship between job demands and a series of work outcomes: that is, fatigue, burnout, and satisfaction. We advance that the relationships between work demands and outcomes should be influenced by the employee’s perceptions regarding resources and constraint. In particular, we hypothesised that social stigma towards customers can represent a reliable moderating variable. Hypotheses were tested among 308 Italian supermarket workers in five supermarkets in the same chain, just after the end of the Italian lockdown caused by COVID-19. Results showed that stigma towards customers moderates the relationship between job demands and the consequences on the professional quality of life. The implications of these findings for the JD-R model are discussed.

Trust in Science as a Possible Mediator between Different Antecedents and COVID-19 Booster Vaccination Intention: An Integration of Health Belief Model (HBM) and Theory of Planned Behavior (TPB)

“…This is consequential, as research suggests that distrust in science—often underpinned by conspiracy beliefs [ 75 ] and specific ideologies [ 76 ]—affects health-related attitudes and behaviors. Along similar lines, individuals who distrust science might be less motivated to follow science-based advice about important behavioral guidelines to curb the pandemic [ 77 , 78 ].…”

Don’t Call It Smart: Working From Home During the Pandemic Crisis

“…This situation has a particularly large impact on working parents and has produced a notable emotional impact on the general population, with important symptoms of anxiety, stress, and depression (Kang et al, 2020;Wang et al, 2020). To the authors' knowledge, there are currently no studies in Italy that have explored the psychological implications of working from home, in terms of its effect on the perception of quality of life, although there are studies that have explored other factors related to remote work on the well-being of workers (Manuti et al, 2020;Molino et al, 2020;Ingusci et al, 2021;Ramaci et al, 2021;Valenti et al, 2021;Zammitti et al, 2021). The individual's perception of quality of life can be defined, at least in part, as the cognitive appraisal of the distance between one's standards, expectations, and goals, and the perceptions of the results achieved in the various domains of life (such as work, family, friendship), but also achieved in the past and achievable in the future (Rice et al, 1985).…”

Analysis of the Impact of the COVID-19 Crisis on the Hungarian Employees

“…Protective measures include social exclusion, closure of educational institutions, restrictions on events and social gatherings, regulations on the use of personal protective equipment (especially masks), travel restrictions, border closures and ongoing testing [6][7][8]. In addition, some nations have declared a state of emergency and introduced a partial lockdown to control the current third wave [9,10], which has restricted the movement of people and thus has an impact on the world of work [11][12][13]. Working from home is becoming more widespread in the world [14][15][16][17].…”