IT supporting supplier relationships: The role of electronic commerce

Roberts, Bob; Mackay, Michael

doi:10.1016/s0969-7012(97)00030-0

Cited by 81 publications

(53 citation statements)

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“…A particularly interesting result of the data analysis concerns the role of IT integration, which turned out to be an important mediator between personal interaction and new service development. This relationship supports the idea that IT is highly important for enabling rapid, accurate and reliable information exchange between business partners (e.g., Kaplan & Peterson, 1998;Lancioni et al, 2000) and cementing business relationships (Roberts & Mackay, 1998).…”

Section: Resultssupporting

confidence: 75%

“…By encompassing these characteristics, IT deployment is regarded as a factor that can cement relationships (Roberts & Mackay, 1998) and even lead to mutual trust development between a buyer and a seller (Stump & Sriram, 1997). IT communication, however, still involves the automation of information exchange and thus may also influence the personal exchange in business relationships in a negative direction.…”

Section: Conceptual Framework Of Business Relationships and Itmentioning

confidence: 99%

“…The interaction in business relationships (that may include the process of IT integration in the exchanges) often entails relationship enhancement (Ryssel et al, 2004;Stump & Sriram, 1997), which can cement the business relationships and create competitive advantages (Roberts & Mackay, 1998). Stump and Sriram (1997) have even shown that when IT becomes important the overall closeness of buyer and seller relationships is strengthened.…”

Section: Hypothesesmentioning

confidence: 99%

See 2 more Smart Citations

New Service Development and Digitalization: Synergies of Personal Interaction and IT Integration

Lindh

Nordman

2018

Services Marketing Quarterly

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Section: Resultssupporting

confidence: 75%

Section: Conceptual Framework Of Business Relationships and Itmentioning

confidence: 99%

Section: Hypothesesmentioning

confidence: 99%

See 1 more Smart Citation

New Service Development and Digitalization: Synergies of Personal Interaction and IT Integration

Lindh

Nordman

2018

Services Marketing Quarterly

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“…A critical factor identified in the literature that leads to such a response is integration between supply chain partners Row, 1991, 1993;Roberts and Mackay, 1998;Thatcher and Oliver, 2001). Thus, interfirm systems integration and activities integration will enable the supply chain to successfully react to customer needs and market changes in a timely manner Row, 1992, 1993;Roberts and Mackay, 1998;Rogers et al, 1993). Likewise, a poor level of interfirm activity or system integration is likely to result in poor responsiveness of the supply chain to market changes.…”

Section: Supply Chain Responsivenessmentioning

confidence: 99%

The impact of supply chain integration on brand equity

Kim

Çavuşgil

2009

Jnl of Bus & Indus Marketing

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Purpose -As measuring returns on intangible assets has become more and more crucial in the contemporary business environment, this study seeks to explore the impact of a firm's supply-chain specific intangible assets on firm performance, drawing on the dynamic capabilities view of the firm. Design/methodology/approach -As an exploratory study that links supply chain activities with firm brand, the study investigates how a firm's supply chain characteristics, such as interfirm activity integration, interfirm system integration, and supply chain responsiveness, affect brand equity and ultimately firm performance, based on responses from 184 US supply chain managers. Findings -The results of the study indicate that both interfirm system integration and supply chain responsiveness have a direct positive effect on brand equity. However, the effect of interfirm activity integration on brand equity is totally mediated by supply chain responsiveness. Research limitations/implications -The study relied on a single informant from each business unit in testing the study framework, investigating a selected few supply chain specific antecedents of brand equity only. The supply chain specific characteristics of the firm the study explored deserve more research attention in the literature as they directly or indirectly help enhance brand equity. Supply chain integration is multidimensional: interfirm activity integration and interfirm system integration. The effect of interfirm activity integration on brand equity is totally mediated by supply chain responsiveness. Practical implications -Managers should understand the importance of their supply chain activities in improving and managing brand equity. Originality/value -The study explores supply chain specific antecedents of a firm's brand equity for the first time.

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“…Among these, the issues of the alignment of ISM and SCM in their implementation and whether the alignment will lead to improvements in performance have not received due research attention. Particularly, many studies tend to investigate these issues from either the perspective of: 1 the utilisation of ISM to solve SCM problems (e.g., Burbridge, 1988;Gustin et al, 1995, Bowersox andRoberts and Mackay, 1998;Narasimhan and Kim, 2001;Edwards et al, 2001;Sanders and Premus, 2002;Closs and Savitskie, 2003) 2 the influence of SCM on ISM practices (Hewitt, 1994;Bensaou and Venkatraman, 1995;Cooper et al, 1997b;Lee et al, 1997;Scannell et al, 2000).…”

Section: Introductionmentioning

confidence: 99%

Complementarities and alignment of information systems management and supply chain management

Wong¹,

Lai²,

Cheng³

2009

IJSTL

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Abstract:Although prior research has generated considerable knowledge on the importance of information systems management (ISM) and supply chain management (SCM) for improving business performance, the findings are at best inconsistent and at worst contradictory. This is because one of the key issues concerning the effectiveness of their implementation -the alignment of ISM and SCM -is under-explored. The lack of understanding on the alignment of ISM and SCM has prevented the full exploitation of their implementation that will contribute to improvements in business performance. Drawing on the organisation theory, this study attempts to: 1 examine the complementarities in the philosophical emphases of ISM and SCM 2 investigate how they could complement each other 3 provide illustrative case examples on the performance implications of alignment and misalignment in their implementation.This study advances knowledge on the alignment of ISM and SCM practices and highlights the importance of recognising the complementarities of ISM and SCM in their implementation efforts.

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IT supporting supplier relationships: The role of electronic commerce

Cited by 81 publications

References 0 publications

New Service Development and Digitalization: Synergies of Personal Interaction and IT Integration

New Service Development and Digitalization: Synergies of Personal Interaction and IT Integration

The impact of supply chain integration on brand equity

Complementarities and alignment of information systems management and supply chain management

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