It's not that i don't have problems, i'm just not putting them on facebook

Newman, Mark; Lauterbach, Debra; Munson, Sean A.; Resnick, Paul; Morris, Margaret E.

doi:10.1145/1958824.1958876

Cited by 315 publications

(79 citation statements)

References 19 publications

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“…These empirical results point to the idea that consumers' actual use of sources, to a large degree, is constrained by source availability. Indeed, a longstanding explanation for source selection is the least effort principle, suggesting that accessibility, compared to quality, plays a dominant role in source selection (Fidel & Green, 2004;Gerstberger & Allen, 1968).Numerous studies also point out that users turn to the web and online communities for their anonymity (Cline & Haynes, 2001;Fox & Jones, 2009), which has been cited as the factor that makes these digital sources ideal for potentially embarrassing or delicate topics such as sexually transmitted diseases (STDs), contraception, pregnancy, and weight loss (Gray, Klein, Cantrill, & Noyce, 2002;Newman, Lauterbach, Munson, Resnick, & Morris, 2011). In addition, two source characteristics, the ease of use and the usefulness of the content, were also identified as influencing consumers' selection of sources for health information (Cline & Haynes, 2001;Escoffery et al, 2005).…”

mentioning

confidence: 99%

Beyond quality and accessibility: Source selection in consumer health information searching

Zhang

2014

Asso for Info Science & Tech

100

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A systematic understanding of factors and criteria that affect consumers' selection of sources for health information is necessary for the design of effective health information services and information systems. However, current studies have overly focused on source attributes as indicators for 2 criteria, source quality and accessibility, and overlooked the role of other factors and criteria that help determine source selection. To fill this gap, guided by decision-making theories and the cognitive perspective to information search, we interviewed 30 participants about their reasons for using a wide range of sources for health information. Additionally, we asked each of them to report a critical incident in which sources were selected to fulfill a specific information need. Based on the analysis of the transcripts, 5 categories of factors were identified as influential to source selection: source-related factors, user-related factors, user-source relationships, characteristics of the problematic situation, and social influences. In addition, about a dozen criteria that mediate the influence of the factors on source-selection decisions were identified, including accessibility, quality, usability, interactivity, relevance, usefulness, familiarity, affection, anonymity, and appropriateness. These results significantly expanded the current understanding of the nature of costs and benefits involved in source-selection decisions, and strongly indicated that a personalized approach is needed for information services and information systems to provide effective access to health information sources for consumers. IntroductionInformation sources are containers or carriers of information (Kuhlthau, 1999;Morrison & Vancouver, 2000;O'Reilly, 1982). Selecting a source is often the first step in information seeking (Belkin, Oddy, & Brooks, 1982;Marchionini, 1997;Savolainen, 2006;Wilson, 1981). Thus, source selection naturally has a direct impact on the success of information search attempts. This impact may be more significant in the health domain, as the quality and completeness of information varies greatly across different sources (Purcell, Wilson, & Delamothe, 2002;Yeung & Mortensen, 2012). Such variances could cause users to develop different mental models of diseases and form different health beliefs, which will subsequently lead to different health behaviors and decisions (Kealey & Berkman, 2010).Health information is available from many different sources. More traditional ones include interpersonal sources (doctors, family, and friends), mass media (TV, newspapers, magazines, and radio), published literature, books, pamphlets, and telephone advice lines (e.g., cancer information services) (Cangelosi & Markham, 1994;Gollop, 1997;Lenz, 1984;Manfredi, Czaja, Buis, & Derk, 1993;O'Malley, Kerner, & Johnson, 1999;Pennbridge, Moya, & Rodrigues, 1999). In the late 1990s, the diffusion of the Internet into the public sphere rapidly made it a popular space for general consumers to seek health information (Eysenbach, 2000;Morahan...

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mentioning

confidence: 99%

Beyond quality and accessibility: Source selection in consumer health information searching

Zhang

2014

Asso for Info Science & Tech

100

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“…Preservation of and efforts to promote a positive self-presentation pervaded young adults' discussions in relation to the social support design component of the app, especially in relation to the CTC Facebook page. Young adults' avoidance of posting on the CTC Facebook TM page aligns with literature describing health communication on social media as being at odds with the need to present oneself as a positive, appealing community member [38,39]. According to researchers who examined self-presentation strategies employed by young adults on Facebook TM [39], this platform is widely used to enhance one's self-presentation vs. derogate oneself (e.g., presenting struggles or negative events).…”

Section: Unproductive Affordancesmentioning

confidence: 58%

The Crush the Crave Quit Smoking App and Young Adult Smokers: Qualitative Case Study of Affordances (Preprint)

Struik¹,

Bottorff²,

Baskerville³

et al. 2017

Preprint

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Background: Smartphone apps have emerged as a promising way to reach young adult smokers given their high smartphone ownership rates, and openness to receiving cessation support via digital technologies. While emerging evidence indicates that quit smoking apps are an effective way to reduce smoking among young adults, lacking is formative evaluative research that captures the perspectives of end-users. Objective: The objective of this study was to contribute insights toward understanding how young adults interact with the Crush the Crave (CTC app), and how this interaction shapes young adults' smoking cessation experiences and practices, with consideration for the influence of gender. Methods: Semi-structured interviews were conducted with 31 young adult CTC users. Guided by sociomateriality theory and an affordances approach, data were inductively analyzed to derive thematic findings in relation to the impacts of CTC on quit efforts, and to expose the underlying affordances (mechanisms) that lend to these outcomes. Findings were grouped according to the 4 design components of CTC: credibility, social support, task support and dialogue support. Results: The credibility component of CTC played an important role in harnessing the trust of young adults because it afforded them promise in relation to its potential effectiveness in assisting them with quitting smoking. Affordances of the social support component lent to various user practices and experiences that rendered this aspect as the weakest component in supporting quit efforts. While most functions situated in the task and dialogue support components were found to be helpful, there were a few affordances in CTC that resulted in negative experiences, notably weaning from smoking. Gender-related influences were also evident. For example, young men preferred to control and self-manage their quitting and, therefore, did not engage with functions that afforded journaling or reminding to stay on track. Women, by contrast were more likely to benefit from these affordances. Conclusion: An affordances approach is productive for gaining an in-depth understanding of how mobile apps interact with users to lend to particular outcomes. The study findings have implications for developing and improving apps for helping young adults quit smoking, as well as apps that target other health behaviours. Productive affordances may also serve as a beginning framework for leveraging apps for smoking cessation.

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“…The insights acquired in our research can be generalized to assist in overcoming existing challenges in SNS design, such as the tension between the need to maintain a positive image online and the desire for support in adversity (Newman et al, 2011). Human communication is complex and subtle but can be modeled in such a way as to inform the design of software tools that can satisfy users even in extremis.…”

Section: Discussion and Future Workmentioning

confidence: 99%

“…Existing online social network sites (SNS) did not offer a satisfactory solution, as they lacked the necessary granularity for information sharing in very sensitive contexts. Further, the need to seek support can conflict with the need to present oneself as a positive, appealing member of the online community, thus preventing users from asking for help publicly via SNS (Newman, Lauterbach, Munson, Resnick, & Morris, 2011). …”

Section: Research Context: the Neonatal Unitmentioning

confidence: 99%

Providing Adaptive Health Updates Across the Personal Social Network

Moncur

Masthoff

Reiter

et al. 2014

Human–Computer Interaction

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This article presents research conducted to establish how information is shared across the personal social network in the sensitive context of a health crisis. We worked with parents of very sick babies who were cared for in a hospital's Neonatal Unit (NNU). Through a combination of interviews, a focus group, and surveys, we developed a user model of the information that parents wanted to share, and how they adapted this information to individual recipients. We then developed a prototype software tool which created adaptive updates for members of the parents' social network. The updates contained summaries of large volumes of complex medical data about the baby, nonmedical information about the parents, and practical information about the hospital. Updates were automatically adapted to individual members of parents' social networks, based on our user model. The tool was evaluated in a large NNU in the United Kingdom with parents of babies who were currently being cared for in the unit.

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It's not that i don't have problems, i'm just not putting them on facebook

Cited by 315 publications

References 19 publications

Beyond quality and accessibility: Source selection in consumer health information searching

Beyond quality and accessibility: Source selection in consumer health information searching

The Crush the Crave Quit Smoking App and Young Adult Smokers: Qualitative Case Study of Affordances (Preprint)

Providing Adaptive Health Updates Across the Personal Social Network

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