2022
DOI: 10.1007/s42972-022-00050-9
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“It’s Not a Cookie-Cutter Scenario Anymore”: the COVID-19 Pandemic and Transitioning to Virtual Work

Abstract: The COVID-19 pandemic forced human services agencies, including child support agencies, to find ways to continue providing services. Many agencies considered changes to where and how staff work, in addition to new modalities for service provision. This paper explores how five Wisconsin child support agencies approached staff work arrangements and service delivery during the pandemic; challenges and opportunities encountered; changes agencies expect to persist; and implications for policy and practice. Data wer… Show more

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