“It’s in our DNA”: perspectives on co-producing services in the UK voluntary sector

Hannibal, Claire; Martikke, Susanne

doi:10.1332/204080520x16075029928019

Cited by 3 publications

(2 citation statements)

References 11 publications

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“…Whilst terminology can vary, here we draw on Buck et al [ 37 ], who define ‘lived experience’ as direct personal experience of a social issue/issues. Other studies have highlighted both the impact and importance of lived experience within the VCSE sector [ 38 , 39 ]. Whilst we are within broad agreement with this, our findings illustrate the potential for experiences, impacts and challenges to re-trigger or exacerbate existing hardship, emotional scars or trauma, a field of study which warrants further attention post-lockdown [ 37 , 40 , 41 ].…”

Section: Discussionmentioning

confidence: 99%

“I’ll meet you at our bench”: adaptation, innovation and resilience among VCSE organisations who supported marginalised and minoritised communities during the Covid-19 pandemic in Northern England – a qualitative focus group study

Scott,

McGowan,

Wildman

et al. 2024

BMC Health Serv Res

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Background The Covid-19 pandemic has exacerbated pre-existing inequalities and increased adversity and challenges for vulnerable and marginalised communities worldwide. In the UK, the Voluntary Community and Social Enterprise (VCSE) sector play a vital role in supporting the health and wellbeing of people who are marginalised or experiencing multiple complex needs. However, only a small number of studies have focused on the impact that Covid-19 had on the VCSE sector. Methods As part of a Health Inequalities Impact Assessment (HIIA), we conducted qualitative focus groups with staff and volunteers from five organisations to examine short, medium and longer-term impacts of Covid-19 upon the VCSE sector in Northern England. Nine online focus groups were conducted between March and July 2021. Findings Focus group transcripts were analysed using Framework Analysis and yielded three central themes: (1) exacerbation of pre-existing inequalities, adversity and challenges for vulnerable and marginalised populations; (2) the ‘price’ of being flexible, innovative and agile for VCSE staff and volunteers; and (3) the voluntary sector as a ‘lifeline’ - organisational pride and resilience. Conclusions While the voluntary sector ‘adapted at pace’ to provide support during Covid-19 and in its continued aftermath, this resilience has potentially come at the cost of workforce and volunteer wellbeing, compounded by political obstacles and chronic shortage in funding and support. The VCSE sector has a vital role to play in the post-lockdown ‘levelling up’ agenda. The expertise, capacity and resilience of VCSE organisations, and their ability to respond to Covid-19, should be celebrated, recognised and supported adequately to maintain its resilience. To not do so threatens the sector’s sustainability and risks jeopardising attempts to involve the sector in addressing the social determinants of health.

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Section: Discussionmentioning

confidence: 99%

“I’ll meet you at our bench”: adaptation, innovation and resilience among VCSE organisations who supported marginalised and minoritised communities during the Covid-19 pandemic in Northern England – a qualitative focus group study

Scott,

McGowan,

Wildman

et al. 2024

BMC Health Serv Res

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“…The co-productive principles of World Café 5 were fundamental in this initiative, as it leads to the enhancement of relationships and collaboration between practitioners and people with lived experience. 6,7 Evidence from an inspection by the Care Quality Commission (a regulatory body in England) highlighted a stark variation in the quality of care planning and the lack of collaboration of service users in their own care planning process in services. The initiative and design of the RCCP café was co-designed with service users and carers to co-create a learning community between practitioners, service users, and carers.…”

Section: Introductionmentioning

confidence: 99%

Service user experiences of participating in a Recovery and Collaborative Care Planning Café framed with CHIME:

Williams,

Armitage,

Richardson

et al. 2023

J Rec Mental Health

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The Recovery and Collaborative Care Planning Café (RCCP) used World Café principles[i] to foster inquiry and learning about recovery by talking about important questions in a safe environment that allowed supportive relationships to form. Changing conversations towards recovery and living well with conditions by applying CHIME[ii] as a framework was an important part of the method. CHIME incorporates Connectedness, Hope, Identity, Meaning and Empowerment to help shape conversations. The monthly cafés began with a masterclass exploring each concept in turn and this was then followed by a World Café conversation. Through undertaking a reflective story process with four active service user participants, it became clear that these concepts resonated strongly; their feedback was that the cafe had led to growth and positive health changes and had helped them to develop supportive peer networks and increased stability. This article describes the methodology and explores the impact through service user voices.

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“I'll meet you at our bench”: Adaptation, Innovation and Resilience among VCSE organisations who supported marginalised and minoritised communities during the COVID-19 pandemic in Northern England – A Qualitative Focus Group Study

Scott

McGowan

Wildman

et al. 2023

Preprint

View full text Add to dashboard Cite

Background The Covid-19 pandemic has exacerbated pre-existing inequalities and increased adversity and challenges for vulnerable and marginalised communities worldwide. In the UK, the Voluntary Community and Social Enterprise (VCSE) sector play a vital role in supporting the health and wellbeing of people who are marginalised or experiencing multiple complex needs. However, only a small number of studies have focused on the impact that Covid-19 had on the VCSE sector.Methods As part of a Health Inequalities Impact Assessment (HIIA), we conducted qualitative focus groups with staff and volunteers from five organisations to examine short, medium and longer-term impacts of COVID-19 upon the VCSE sector in Northern England. Nine online focus groups were conducted between March and July 2021.Findings: Focus group transcripts were analysed using Framework Analysis and yielded three central themes: (1) exacerbation of pre-existing inequalities, adversity and challenges for vulnerable and marginalised populations; (2) the ‘price’ of being flexible, innovative and agile for VCSE staff and volunteers; and (3) the voluntary sector as a ‘lifeline’ - organisational pride and resilience.Conclusions While the voluntary sector ‘adapted at pace’ to provide support during Covid-19 and in its continued aftermath, this resilience has potentially come at the cost of workforce and volunteer wellbeing, compounded by political obstacles and chronic shortage in funding and support. The VCSE sector has a vital role to play in the post-COVID ‘levelling up’ agenda. The expertise, capacity and resilience of VCSE organisations, and their ability to respond to COVID-19, should be celebrated, recognised and supported adequately to maintain its resilience. To not do so threatens the sector’s sustainability and risks jeopardising attempts to involve the sector in addressing the social determinants of health.

show abstract

“It’s in our DNA”: perspectives on co-producing services in the UK voluntary sector

Cited by 3 publications

References 11 publications

“I’ll meet you at our bench”: adaptation, innovation and resilience among VCSE organisations who supported marginalised and minoritised communities during the Covid-19 pandemic in Northern England – a qualitative focus group study

“I’ll meet you at our bench”: adaptation, innovation and resilience among VCSE organisations who supported marginalised and minoritised communities during the Covid-19 pandemic in Northern England – a qualitative focus group study

Service user experiences of participating in a Recovery and Collaborative Care Planning Café framed with CHIME:

“I'll meet you at our bench”: Adaptation, Innovation and Resilience among VCSE organisations who supported marginalised and minoritised communities during the COVID-19 pandemic in Northern England – A Qualitative Focus Group Study

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