Best Practices for Transportation Agency Use of Social Media 2013
DOI: 10.1201/b15768-3
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“…Lessons learned are experiences gain from past activities that should be actively taken into account in future actions and behaviours [41]. Previous literature, by emphasis on new idea, comment and work experiences, also showed that social media such as blogs and microblogs are suitable tools for support instant knowledge documentation and implicit information documentation can be increased opportunities for lessons learned in social media [42,43].…”
Section: Discussionmentioning
confidence: 99%
“…Lessons learned are experiences gain from past activities that should be actively taken into account in future actions and behaviours [41]. Previous literature, by emphasis on new idea, comment and work experiences, also showed that social media such as blogs and microblogs are suitable tools for support instant knowledge documentation and implicit information documentation can be increased opportunities for lessons learned in social media [42,43].…”
Section: Discussionmentioning
confidence: 99%