IT Reliability and the Results of Controlling

Bieńkowska, Agnieszka; Tworek, Katarzyna; Zabłocka-Kluczka, Anna

doi:10.1007/978-3-319-99993-7_20

Cited by 4 publications

(15 citation statements)

References 10 publications

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“…19 place in the environment (R1) is strong and negative, which is unexpected. These relations are a bit surprising and were already discussed in a paper published by Bieńkowska et al (2018). Hence, it allows for the partial verification of the H1b hypothesis.…”

Section: Results Obtained Due To Controlling Implementationmentioning

confidence: 75%

“…It cannot be denied that the changes in controlling system occur, so what does this mean for the excellence of controlling achieved earlier? (Bieńkowska, 2015). Bender (2008) excludes the functioning of once implemented controlling in a rigid, unchanged form.…”

Section: -Changes In Controlling Over Time -Excellence and Maturitymentioning

confidence: 99%

“…Table 4 includes also the correlation analysis between the IT reliability and quality of controlling outputs. This relation has already been examined in (Bieńkowska et al, 2018) and only the final results of these analyzes are given here. The results clearly show that there is a statistically significant correlation between IT reliability (in a fact in every aspect of IT reliability, although the biggest in case of usage and information reliability) and quality of controlling outputs.…”

Section: Controlling Time Of Use It Reliability Quality Of Controllmentioning

confidence: 99%

“…It was assumed that controlling is one of methods, which is highly sensitive to the IT influence (Bogt et al, 2016;Goto et al, 2014). First of all, it was stated that there is a strong positive relation between IT reliability and the quality of controlling outputs and some of the results that the organization can obtain due to IT implementation (Bieńkowska et al, 2018), which means that the more reliable the IT, the better the controlling itself works and the better the organization results obtained due to its implementation. Moreover, it turned out (and was confirmed by the results of the research presented in this paper) that there is a strong positive relation between the controlling time of use in the organization (which was initially assumed as a benchmark for striving for controlling excellence, assuming constant changes in the organization) and IT reliability.…”

Section: Discusionmentioning

confidence: 99%

“…Controlling, as one of the most often used methods of management in contemporary organization (Bieńkowska and Zgrzywa-Ziemak, 2011), is understood as "a method of management support used mainly in the areas of planning, controlling and steering -for the implementation of functions such as information supply, coordination, supervision, monitoring or participation in management; enabling managers -through its measurable and economical overtone -for making rational (and apt) decisions, and thus aimed at achieving the goals of the organization as a whole" (Bieńkowska, 2015). Controlling solutions implemented in the organization change over time, evolving in a continuous manner.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Information technology reliability influence on controlling excellence

Bieńkowska¹,

Tworek²,

Zabłocka-Kluczka³

2019

IJDAR

Self Cite

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Controlling solutions implemented in the organization evolve in a continuous manner. They are becoming more "mature"-expanding the scope and depth of implemented solutions in striving for excellence. Nowadays, meeting controlling demands (in case of information requirements) is impossible without information technology (IT) support. Hence, IT reliability seems to play a special role in this maturation process. The notion of IT reliability is discussed in the paper as a prerequisite for the implementation of this management support method. Potential factor favoring the process of maturation of controlling solutions are also discussed. The aim of the paper is to identify what is the influence of IT reliability on controlling maturity (and excellence). The analysis will cover relations between the time of use of controlling (as an expression of maturity and excellence), the quality of its outputs, the results obtained due to its implementation in the organization and IT reliability, considered as a moderator of changes in controlling in the organization. The proposed theoretical framework is verified empirically on the sample of 557 organizations operating in Poland.

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Section: Results Obtained Due To Controlling Implementationmentioning

confidence: 75%

Section: -Changes In Controlling Over Time -Excellence and Maturitymentioning

confidence: 99%

Section: Controlling Time Of Use It Reliability Quality Of Controllmentioning

confidence: 99%

Section: Discusionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Information technology reliability influence on controlling excellence

Bieńkowska¹,

Tworek²,

Zabłocka-Kluczka³

2019

IJDAR

Self Cite

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Moderating Role of User Experience and IT Reliability in Controlling Influence on Job Performance and Organizational Performance

Bieńkowska¹,

Tworek²,

Zabłocka-Kluczka³

2021

E+M

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Controlling is a method, which is most often used in contemporary organizations. The expectation of improvement of the organization’s results is the most important reason of controlling implementation. The relation between controlling use and organizational performance is often taken for granted, however there are no comprehensive research explaining in detail how it affects results of organization functioning. The article attempted to fill in the existing research gap and explain how controlling affects results of organization functioning. The analysis concerned the impact of controlling use on both job performance and organizational performance. Since the job performance in case of controlling is increasingly dependent on the IT solutions, the analysis concerned the impact of IT reliability and User Experience (UX) on the developed model of the controlling influence on organizational performance. In that context the aim of the article was to clarify the mechanism of controlling use influence on organizational performance – considering the mediating role of job performance of employees and moderating role of IT solutions (the impact of UX and IT reliability on the relations between controlling, job performance and organizational performance). Formulated hypotheses were verified empirically on the sample of 637 organizations (349 operating in Poland and 288 operating in Switzerland). The presented results of empirical research allowed for the construction of a mediating model demonstrating the impact of controlling use on both job performance and organizational performance and shown that UX and IT reliability are moderators of the relation between the controlling use and job performance, and the relation between job performance and organizational performance.

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Controlling Effectiveness Model — empirical research results regarding the influence of controlling on organisational performance

Bieńkowska

2020

Engineering Management in Production and Services

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The article aims to explain how controlling influences an organisation as a whole, considering the job performance of employees and managers. It describes the development and verification of the Controlling Effectiveness Model, which characterises the impact, the place of each variable and the direction of each relationship in the effort to shape organisational performance. The hypothesis was verified with the help of empirical research, which was conducted with 264 organisations operating in Poland. The survey took place in October 2019. The authors of the article used the CAWI method. Efforts had been made to ensure a diversified research sample encompassing various organisational characteristics. The exploratory and confirmatory factor analysis and the sequentially mediated regression model were used to verify the hypothesis. The empirical research allowed confirming a statistically significant indirect impact of the quality of controlling on organisational performance. This relationship depends on the job performance of managers and employees. The analysis of the impact made by controlling on the job performance of employees and managers as we as the organisational performance resulted in a mediation model (the Controlling Effectiveness Model) and confirmed the effect of controlling on organisational performance through the impact on job performance of managers and employees. The article has practical implications. The organisations that decide to implement controlling should focus on the quality of this management support method. It is not enough to simply implement controlling as organisations need to ensure the correct implementation. In this context, it is also relevant to properly shape functional, organisational and instrumental controlling solutions (tailored to the characteristics of the organisation as a whole, as well as to the environmental conditions, under which the organisation operates), which determine the quality of controlling.

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IT Reliability and the Results of Controlling

Cited by 4 publications

References 10 publications

Information technology reliability influence on controlling excellence

Information technology reliability influence on controlling excellence

Moderating Role of User Experience and IT Reliability in Controlling Influence on Job Performance and Organizational Performance

Controlling Effectiveness Model — empirical research results regarding the influence of controlling on organisational performance

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