IT Organization Transformation in Enterprise eCommerce

Delving Into the IT Governance-Management Communication Interface

“…These primarily include IT principles, infrastructure, use, project management, architecture, business applications needs, and investment prioritization. IT decisions (6) (Gómez et al, 2017;Rahimi et al, 2016;Sambamurthy & Zmud, 1999;Sledgianowski & Luftman, 2005;Weill & Ross, 2005 Roles and responsibilities (19) (Bradley et al, 2012;Butler & Butler, 2010;Cervone, 2017;Gómez et al, 2017;Ionita, 2009;Keyes-Pearce, 2002;Ko & Fink, 2010;Kuruzovich et al, 2012;Liu & Yin, 2009;Lwakatare et al, 2015;Peterson, 2004;Rahimi et al, 2016;Rau, 2004;Ross & Weill, 2002;Van Grembergen & De Haes, 2009;Van Grembergen et al, 2004;Weill & Ross, 2005Zarvić et al, 2012) CIO Role/profile (8) (Bradley et al, 2012;Butler & Butler, 2010;De Jong et al, 2010;Nolan & McFarlan, 2005;Pang, 2014;J Peppard, 2010;Rau, 2004;Venkatraman et al, 1993) Locus of authority/archetypes (14) (Dahlberg & Kivijärvi, 2006;Ko & Fink, 2010;Liu & Yin, 2009;Peterson, 2004;Prasad et al, 2009;Robb & Parent, 2009;Sambamurthy & Zmud, 1999;…”

“…Business-IT alignment ( 22) (Buchwald et al, 2014;Dahlberg & Kivijärvi, 2006;De Jong et al, 2010;Gewald & Helbig, 2006;Hiekkanen et al, 2015;Ionita, 2009;Juiz, 2011;Kearns & Lederer, 2003;Ko & Fink, 2010;Liu & Yin, 2009;Luftman, 2000;Medeiros et al, 2017;Phiri & Weiguo, 2013;Rahimi et al, 2016;Raymond et al, 2019;Saetang & Haider, 2012;Silvius, 2007;Simonsson et al, 2010;Sledgianowski & Luftman, 2005;Van Grembergen & De Haes, 2009;Van Grembergen et al, 2004;Venkatraman et al, 1993) IT investment prioritization ( 22) (Buchwald et al, 2014;De Jong et al, 2010;Drake & Byrd, 2006;Jordan, 2005;Juiz, 2011;Juiz et al, 2017Juiz et al, , 2012Kamogawa, 2010;Karhade et al, 2015;Ko & Fink, 2010;Lankhorst et al, 2010;Lwakatare et al, 2015;Marshall & McKay, 2004;Medeiros et al, 2017;Parry & Lind, 2016;Peterson, 2004;Phiri & Weiguo, 2013;…”

“…Nonetheless, organizations are increasingly aware of controlling and measuring IT to ensure whether the expected value has been provided. Haes, 2016Haes, , 2017Ko & Fink, 2010;Liu & Yin, 2009;Luftman, 2000;J Peppard, 2010;Sambamurthy & Zmud, 1999;Venkatraman et al, 1993) Culture and Human Behavior (6) (Bradley et al, 2012;Gómez et al, 2017;Sledgianowski & Luftman, 2005;Daniel Smits & Van Hillegersberg, 2014;Teo, Abd Manaf, et al, 2013;Weill & Ross, 2004) Leadership (4) (Gómez et al, 2017;Ko & Fink, 2010;J Peppard, 2010;Daniel Smits & Van Hillegersberg, 2014) • Business and impact. Business and IT plans should be designed collaboratively involving all of the stakeholders, considering the logical expected value IT would provide regarding its features, characteristics, and abilities.…”