It is the business model… Reframing the problems of UK retail banking

Froud, Julie; Tischer, Daniel; Williams, Karel

doi:10.1016/j.cpa.2016.04.001

Cited by 18 publications

(30 citation statements)

References 42 publications

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“…Regulation cannot do everything: diversity-enhancing policies might support and buffer the existence and persistence of diverse business models in banking, but it may not substitute for the initiative of groups or individuals or the broader sets of incentives and institutional constraints that determine the emergence and the growth of alternative business organizations. The framework proposed here thus may incorporate insights from the kind of ''critical business model analysis'' advocated by Froud et al (2016). Indeed, the latter emphasize both the importance of business models as the correct unit of analysis to (re) formulate banking regulation; and the critical importance of ''political economy'' conditions for business models to survive, beyond formal structure and value creation processes: ''A business model only survives when the interests of particular stakeholders [.…”

Section: Resultsmentioning

confidence: 99%

“…A political economy approach to banking regulation may thus show how, beyond mere regulatory capture, private sector interests have been able to influence policy and regulation in complex ways, ensuring the toning down of the most far-reaching regulatory changes (Young, 2012); and how information asymmetries within international regulatory fields favored large international banks (Lall, 2012). 1 In addition, policy issues have been framed in a way that is more compatible with ongoing concerns of regulators that lack any significant bite on the fundamental causes of the crisis (Froud, Tischer, & Williams, 2016).…”

Section: Limitations Of Macro-prudential Instruments In Relation To Bmentioning

confidence: 99%

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Systemic risk, macro-prudential regulation and organizational diversity in banking

Butzbach

2016

Policy and Society

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Since the 2007-2008 global banking crisis, systemic risk has become the central target of policy design in banking regulation in many countries. At the same time, a growing attention has been paid to the systemic importance of bank heterogeneity. The need for diversity has even found its way into official policy documents, both at the European and national level. However, most of the new thinking on the regulatory reforms targeting systemic risk has been conducted within the framework of macro-prudential regulation, which may not be adequate to deal with diversity-related causes of systemic risk. This paper aims, therefore, at contributing to the growing literature on the relationship between systemic risk and banking regulation by (i) explicating the links between systemic risk and banking diversity; (ii) discussing the adequacy of macro and micro-prudential policy instruments to address diversityrelated causes of systemic risk in banking; and (iii) laying out a basic framework for diversity-enhancing policies.

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Section: Resultsmentioning

confidence: 99%

Section: Limitations Of Macro-prudential Instruments In Relation To Bmentioning

confidence: 99%

Systemic risk, macro-prudential regulation and organizational diversity in banking

Butzbach

2016

Policy and Society

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“…It has been argued that bank staff, at first, enjoyed greater levels of autonomy and skill variety as mundane tasks were reduced and the emphasis on customer interaction granted greater discretion (Booth, 2004). Employment conditions, the nature of work and its social relations in the banking industry underwent a radical change under Thatcherite legislation that deregulated the financial markets in the late 1980s, creating heightened competition between the previously non-competing building societies, clearing banks, insurance corporations and foreign banks (Regini et al, 1999;Hodgson, 2003;Froud et al, 2017). In this environment clearing banks searched for ways to improve their position in the market, resulting in waves of largescale redundancies and investment in telephone and internet banking; thus, enabling the outsourcing of back office work to administration centres in the UK and overseas (Knights, 1997).…”

Section: Contextmentioning

confidence: 99%

“…Some argue that the dominant sales culture is driven by an exclusive focus on delivering shareholder return, creating a 'structured irresponsibility' (Honnegger et al, 2010) in which 'dysfunctional behaviour' such as mis-selling and the marketing of incompatible products to customers is fostered (Froud et al, 2017). The further prioritisation of sales over customer service is illustrated by the introduction of EPM during the 2000s (Ellis and Taylor, 2010;Hodgson, 2003).…”

Section: Contextmentioning

confidence: 99%

Ethics of care and co‐worker relationships in UK banks

Laaser¹,

Bolton²

2017

New Technol Work Employ

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Utilising an analytical framework based on an ethics of care approach, this article examines the changing nature of co-worker relationships in UK banks under the rise of performance management practices. It illustrates that with the implementation of performance management practices in general, and electronic performance management monitoring in bank branches in particular, co-worker relationships have become increasingly objectified, resulting in disconnected and conflict-ridden forms of engagement. The analysis reveals the multi-layered and necessarily complex nature of co-worker relationships in a changing technologically driven work environment and highlights the possibilities for people to defend the capacity to care for others from the erosive tendencies of individualized processes

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“…Alternatively, Froud et al have argued that a business model framework is a useful investigative device for critical accountants because we can explore how organisations seek to meet the two related conditions of 'stakeholder credibility' and 'financial viability' (Froud et al, 2016). This paper employs a similar business model framing device to construct an interpretative understanding of the development of hospice palliative care using both narratives and numbers (Froud et al 2006).…”

Section: Introductionmentioning

confidence: 99%

Accounting for voluntary hospices in England: A business model perspective

Haslam

Tsitsianis

Theodosopoulos

et al. 2018

Critical Perspectives on Accounting

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This paper accounts for the sustainability of voluntary hospices in England that provide palliative end of life care for patients. A critical evaluation of the challenges facing hospices in England can be located within a 'descriptive business model' that makes visible stakeholder relations. Changes to these stakeholder relations, and how they impact upon the viability of the hospice business model, can be captured within a 'narratives and numbers' investigative framework. Interviews with senior clinical and non-clinical managers in four hospices provide rich 'narratives' that reveal how the hospice business model is evolving. Whilst financial disclosures extracted from hospice financial statements generate 'numbers' which can be employed to explore the impact of changes in stakeholder relations upon financial viability. Our argument is that the hospice business model depends upon sustaining a complex network of stakeholder relations in order to maintain operational and financial viability. Response to Reviewers: Editor comments The paper has addressed the comments of the editor and referee quite well so I would recommend it be accepted. I have noticed quite a few grammatical issues though so it needs a very careful proofreading. To give a few examples: On line 13 of page 3 there is an 'of' missing; On line 22 on page 3 there is a bracket missing; On lines 21 and 25 of page 4 there should be an apostrophe in entities; On line 9 of page 5 there should be an s at the end of stakeholder. There are many other similar minor problems. We would like to thank you for these comments and we have now been through the paper tidying it up and clarifying the text throughout.

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It is the business model… Reframing the problems of UK retail banking

Cited by 18 publications

References 42 publications

Systemic risk, macro-prudential regulation and organizational diversity in banking

Systemic risk, macro-prudential regulation and organizational diversity in banking

Ethics of care and co‐worker relationships in UK banks

Accounting for voluntary hospices in England: A business model perspective

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