IT capability and organizational performance: the roles of business process agility and environmental factors

Business value of IT capabilities: effects on processes and firm performance in a developing country

“…This result is convergent with literature (Chen et al, 2014;Kim et al, 2011). Regarding production processes, IT contributes significantly to improving the production and service volumes as well as improved productivity for operational work (Tallon & Kraemer, 2007).…”

“…These results support other research stream that considers IT capabilities as multidimensional constructs [infrastructure, management, people, knowledge] (Kim, Shin, Kim, & Lee, 2011) and which analyzes IT value on intermediate performance (Garrison, Wakefield, & Kim, 2015), namely: business processes (Chen et al, 2014) and information quality (Hartono, Li, Na, & Simpson, 2010).…”

“…It also supports Tallon's (2010) view, and studies by G. Kim et al (2011) and Y. Chen et al (2014) that identify the positive impact of some (isolated) IT capabilities on processes' performance and the indirect impact on firm performance.…”

“…Studies of the field show that IT tends to initially have an impact on organizational processes (Cano & Baena, 2015;Tallon, 2010) and, next, on financial measures (Tallon & Kraemer, 2007) and organizational agility (Lee et al, 2015) Business processes are the first level of IT impact, given that they use IT resources and capabilities directly (Tallon, 2010). Chen et al (2014) identified a positive relationship between IT capabilities and processes' agility in the context of Chinese firms. In the same vein, another study found that IT capabilities influence customer service and service process innovation (Chen & Tsou, 2012;Chen et al, 2015).…”

“…The application of technological and organizational resources in building IT capabilities by firms assumes that such capabilities significantly contribute to business performance (Cano & Baena, 2015;Chen et al, 2014). However, there is in literature and in the business field a growing interest in consolidating tools and methodologies that appropriately measure the benefits generated by IT as well as the conditions under which the effects manifest themselves (Chen & Tsou, 2012;Chen, Wang, Nevo, Benitez-Amado, & Kou, 2015), so as to justify IT investments.…”