IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives

Abstract

Purpose This study aims to consider the capabilities of information technology as a basing dimension in the success of systems that provide electronic services as an e-government system. This study will focus on the role of IT capabilities in e-government system success by proposing a model based on the integration of the updated DeLone and McLean model is (D&M) with the unified theory of acceptance and use of technology is (UTAUT) model, which includes seven variables, namely, IT capabilities, information quality, system quality, performance expectancy, effort expectancy, perceived support quality and e-government system usage. Design/methodology/approach A conceptual framework was built across a review of the literature and the results of studies of IT capability and e-government systems success has developed the study model. As the causal approach was adopted to test the model of the proposed study. Survey data collected from 765 respondents who use the e-government system in Iraq. Also, a regression approach has been used to test the study model. Findings The results revealed that IT capabilities and the factors included in the “the updated (D&M) and (UTAUT) model” as important forecasts in the success of e-government systems. In another word, the proposed model provides managers with a new perspective to deal with the adoption of the e-government system by introducing a new variable “IT capabilities,” to provide decision-makers with a new approach in determining factors of e-government success. Research limitations/implications The government must develop their policies in line with e-government services to maximize the benefits accrued from e-government services. Where the main determinants in this study were the age group of the sample and the Arab environment for this study. Originality/value This study is the first in Iraq as a developing country and one of the few in e-government that considers IT capabilities as a basing dimension in e-government success by proposing a comprehensive model that sums the factors related to such a relationship. Its value stems from its sample of public users and the support of its proposed framework.

The Success of Information Systems and Sustainable Information Society: Measuring the Implementation of a Village Financial System

“…Several studies have assessed the success of e-government [7,31] as many citizens demand more and better services [9,32] with internet media, so it will improve governance. Therefore, understanding which factors best assess the success of e-government is a complex endeavor [11,33], especially because government websites are designed to offer a wide variety of service areas [18][19][20] and the acceptance of ICT by various members of society and by varying systems.…”

Validation of an Integrated IS Success Model in the Study of E-Government

“…In the Tenth Malaysia Plan, which call for the "reinventing (of ) government," the further expansion of E-government services has been called for to further improve the development and enforcement of government policies [26]. Malaysian citizen satisfaction is positively related to perceived value and virtual community participation, with the former having a greater impact [27].…”

Cloud-Based E-Government (CBEG): A Systematic Literature Review

“…The focus on the role of IT capabilities in the success of e-government systems was given by [80]. He proposed a model based on the integration of the updated DeLone and McLean model (D&M) with the UTAUT model, with variables namely IT capabilities, information quality, system quality, performance expectancy, effort expectancy, perceived support quality, and e-government system usage.…”