IT and experiences: user experience, experience design and user-experience design

Jensen, Jens F.

doi:10.4337/9781781004227.00016

Cited by 4 publications

(4 citation statements)

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“…Um dos marcos históricos para conceber uma área de O UX Design não se restringe à forma como um produto é idealizado e construído, mas inclui a maneira como um usuário específico, em um contexto determinado, interage com esse produto (Cross, 2001). O estado físico e psicológico do usuário, suas experiências prévias, habilidades, atitudes, percepções e comportamentos compõem um cenário único de contato (JENSEN, 2013), complementado por imagem, apresentação, funcionalidade, performance e interatividade. Para o propósito de captar todas essas dimensões, constitui-se as Design Sessions, reuniões periódicas com um grupo de interessados no desenvolvimento, objetivando delinear perspectivas para a equipe de designers.…”

Section: Ux Design E Design Thinkingunclassified

Implementação De Método E Principios De Design De Experiência No Desenvolvimento De Um Aplicativo Financeiro

MOREIRA

ROSSI

Souza

et al. 2022

Anais Do Encontro Nacional De Engenharia De Produção

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Section: Ux Design E Design Thinkingunclassified

Implementação De Método E Principios De Design De Experiência No Desenvolvimento De Um Aplicativo Financeiro

MOREIRA

ROSSI

Souza

et al. 2022

Anais Do Encontro Nacional De Engenharia De Produção

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“…Studies of digital CCI consumption and non-market activities have revealed that the individual user experience is decisive for economic and cultural success (Jensen, 2013). The user-oriented design of CCI products has become imperative.…”

Section: Servitization At Work In Creative and Cultural Industries Dynamics: Toward A Theoretical Frameworkmentioning

confidence: 99%

Servitization in the creative and cultural industries

Sundbo

Rubalcaba

Gallouj

2021

IJQSS

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Purpose This paper aims to develop a conceptual framework for understanding the role of servitization in the creative and cultural industries (CCI). Design/methodology/approach A conceptual model is proposed based on five elements: servitization drivers (digitalization in particular), agents, modes (based on the standardization/customization dynamics), servitization mechanisms (the authors provide a new classification) and service experiences. Findings CCI is not considered a natural part of the service sector. They drive economic and social development and are part of the innovation ecosystem. They are confronting a set of emerging dynamics in which servitization plays a leading role. Servitization is a way to move toward value co-creation by transforming existing business models. Servitization – with digitalization facilitates the co-creation of CCI-based experiences for customers, users and other stakeholders. Research limitations/implications In terms of further research implications, these theoretical and managerial considerations call for empirical research of the servitization of CCI to investigate how and how much it develops. Practical implications CCI companies need new business models that combine servitization, digitalization and value co-creation in the right mix. “One size fits all” does not work. Business models have to consider the right mix. Originality/value The proposed conceptual model provides a novel understanding of servitization and CCI and changes the focus from the “production” or push side (e.g. artistic creativity and messages) that has characterized much CCI theory toward the demand or pull side and buyers’ (users) increased power.

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“…Experiences with technology are more concerned about the actual process or activity with technology rather than with the outcomes of the interaction (Jensen, 2013; Wright and McCarthy, 2010; Wright et al , 2018). Interaction experience is defined by the iterative process of perception-action, which distinguishes it from customer experience with its focus on the customer journey as a seamless experience through a number of marketing channels (Verhoef et al , 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Consumer experience of interactive technology in fashion stores

Siregar

Kent

2019

IJRDM

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Purpose Despite the growth of digital fashion shopping, many consumers regularly visit physical fashion stores. To enable digital interactions in a physical store, many fashion brands have installed interactive technology. However, studies of consumer engagement with interactive technology in fashion stores remain scarce. The purpose of this paper is to explore the experience with interactive technology in fashion stores. Design/methodology/approach A qualitative user experience design (UXD) approach was employed to address the research question. A combination of methods: protocol analysis, observation and interview, was used to collect the data. A prominent UXD framework was utilised to analyse the data. Findings There are four themes representing findings: split domain, digital domain merchandise, interactive information and interaction moments. For these, two core concepts were extracted: control over experience via framing and challenges for experience. Originality/value This research paper infused a new approach that is UXD into the field of fashion marketing. This shows the possibility to amalgamate those contrasting fields. Moreover, this research paper provides insights particularly about the interactions with a technology in fashion stores.

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IT and experiences: user experience, experience design and user-experience design

Cited by 4 publications

References 0 publications

Implementação De Método E Principios De Design De Experiência No Desenvolvimento De Um Aplicativo Financeiro

Implementação De Método E Principios De Design De Experiência No Desenvolvimento De Um Aplicativo Financeiro

Servitization in the creative and cultural industries

Consumer experience of interactive technology in fashion stores

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