Issues in the Implementation of Katarungang Pambarangay – Philippine Local Justice System: Input Towards the Development of E-pabarangay

Abstract

An ICT-enabled government provides citizens with improved access to information and services anytime and anywhere. Currently, eighty barangays in the city of San Pablo, Philippines have the means to implement ICT-enabled projects since they are all provided with ICT equipment. However, several barangay transactions are still done manually such as filing and processing complaints at Katarungang Pambarangay, a community-based mechanism for dispute resolution. This study aims to determine the problems encountered in Katarungang Pambarangay, to determine the level of readiness of the barangay in utilizing an information system and to propose a software application as a solution to the problems. The proponents conducted qualitative and quantitative methods. An interview was conducted with a DILG representative to identify the problems. While a survey questionnaire was given to the barangay to determine their readiness in utilizing an e-system. This research analyses the findings and presents recommendations.