Issues and Challenges: Cloud Computing e-Government in Developing Countries

Abstract

Cloud computing has become essential for IT resources that can be delivered as a service over the Internet. Many e-government services that are used worldwide provide communities with relatively complex applications and services. Governments are still facing many challenges in their implementation of e-government services in general, including Saudi Arabia, such as poor IT infrastructure, lack of finance, and insufficient data security. This research paper investigates the challenges of e-government cloud service models in developing countries. This paper finds that governments in developing countries are influenced by how the top management deals with the attention to the adoption of cloud computing. Further, organisational readiness levels of technologies, such as IT infrastructure, internet availability and social trust of the adoption of new technology as cloud computing, still present limitations for e-government cloud services adoption. Based on the findings of the critical review, this paper identifies the issues and challenges affecting the adoption of cloud computing in egovernment such as IT infrastructure, internet availability, and trust adopted new technologies thereby highlighting benefits of cloud computing-based e-government services. Furthermore, we propose recommendations for developing IT systems focused on trust when adopting cloud computing in e-government services (CCEGov).

Cloud computing based e-government in Iraq using partial least square algorithm

“…The study also found that the predictors can be divided into constructs or categories. Previous studies found that reliability and trust are important predictors of the usage of CBEG [20], [26]. Other studies refer to the importance of security in the usage of the CBEG [24].…”

“…The trust and security of the CBEG were reviewed in the study of [19], and a model of trust security was proposed. The findings in the study of [20] indicated that infrastructure, availability and trust are critical for the use of CBEG. Mohammed et al [21] reviewed the literature and pointed out the lack of the studies on CBEG.…”

“…[26] Indonesia/local government Questionnaire Performance expectancy and expectation availability have positive effects. [20] Developing countries/issue and challenges of adoption of CBEG Review IT infrastructure, availability and trust are critical for the use of CBEG. [18] General Review…”

Adoption of Cloud-Based E-Government Services: A Bibliometric Analysis and Research Agenda

“…Frameworks and models have been proposed by several researchers for cloud computing in various e-services; For instance, the majority of the existing studies have discussed the potential benefits and possible drawbacks of adopting cloud computing in e-government. The researcher in a previous study published early between 2017 and 2020, [4,7,23,24]) reviewed the literature of the models which were proposed for e-government services migration to the cloud. The review analyzed and classified the models into two different types.…”

“…Data was collected from 296 IT workers in the public sector in Yemen. According to Al Mudawi et al [24], the implementation of e-government in the public sector still faces many problems, with the main problems being lack of finance, poor IT infrastructure, and poor data security. This study focused on the issues facing the implementation of e-government cloud service models from the perspective of developing countries.…”