ISPO workshop on quality management in prosthetics and orthotics

Abstract

The report of the meeting was edited by Bo Klasson and Derek Jones. The report has just been published and the following Workshop Declaration was compiled from the reports of the discussions that took place during the workshop. Workshop DeclarationProstheses and orthoses are part of the range of assistive technology available to people with disabilities that access rehabilitation services. This document concentrates on the quality issues relating to the provision of prostheses and orthoses and any related care and clinical services.Users of prostheses or orthoses require access to services that first establish, and then provide for, their individual needs. Provision should be responsive and shaped by user views. Any provided device (devices) must not only meet a user's current need, but do so in a manner that allows for the ongoing management of quality.The organisation providing such services must possess certain general characteristics in order to provide appropriate services, and to ensure a climate in which to properly conduct a quality assessment and improvement program. These characteristics can be grouped into four general categories: clinical services, clinical provision, education and training, and measurement of performance and evaluation. In the following sections these four general characteristics and their sub-components are identified 1.Clinical Services 1.1 The ultimate objective of the process is to satisfy the functional, psychological and medical requirements or needs of the individual. The process takes into account his/her overall condition and the 18

Consumer satisfaction in prosthetics and orthotics facilities

“…The consumers (patients, being the users of prostheses or orthoses or orthopaedic shoes and the users of the services of the P&O facilities) are central actors in the field of total quality management regarding P&O and shoes. The International Society for Prosthetics and Orthotics (ISPO) has great interest in consumer affairs such as services and quality of P&O facilities, consumer satisfaction, and accessibility of P&O facilities (Klasson and Jones, 2000). ISPO is now developing a policy with recommendations to all personnel (prosthetists, managers, medical doctors, physical therapists etc.)…”

“…The International Society for Prosthetics and Orthotics (ISPO) has great interest in consumer affairs such as services and quality of P&O facilities, consumer satisfaction, and accessibility of P&O facilities (Klasson and Jones, 2000). ISPO is now developing a policy with recommendations to all personnel (prosthetists, managers, medical doctors, physical therapists etc.)…”

From satisfaction to expectation: The patient's perspective in lower limb prosthetic care

“…According to this law, treatment plans have to take patients' wishes and expectations into account. This applies also in the provision of medical aids [9,10].…”

The influence of standards and clinical guidelines on prosthetic and orthotic service quality: a scoping review

“…As well as specific standards for devices, there is an increasing emphasis on quality management or quality assurance standards for manufacturing processes. In the year 2000, the International Society for Prosthetics and Orthotics (ISPO) held a workshop that produced detailed recommendations on Quality Management in Prosthetics and Orthotics [2]. Whilst important at the time, most of these have been superseded in developed nations by more general national and international requirements for quality management across all industries.…”