ISO 9004 maturity model for quality in industry 4.0

Glogovac, Maja; Ruso, Jelena; Maričić, Milica

doi:10.1080/14783363.2020.1865793

Cited by 29 publications

(11 citation statements)

References 60 publications

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“…The rigorous nature of this assessment ensures that the journey going forward will lead the production company towards a future state of satisfying external customer needs, improving internal processes performance, motivating staff, and keeping the balance sheet strong. It matches the opinions of Sader, Husti and Daroczi [10]; Barreto, L., Amaral, A., Pereira, T. [16]; D. Küpper, C. Knizek, D. Ryeson and J. Noecker [22]; M. Glogovac, J. Ruso and M. Maricic [43]; and Fundin, A., Lilia, J., Langrosen, Y. and Berquist, B. [54].…”

Section: Discussionsupporting

confidence: 80%

“…Experts from AlisQI [42] describe Quality 4.0 as "quality intelligence" and have developed a special assessment grid to highlight strengths and expose potential areas for improvement by way of scoring the maturity level in eight key areas: process execution, performance management, organization, supply chain integration, data management, analytics and reporting, quality costs, and tooling. M. Glogovac, J. Ruso and M. Maricic [43] put the ISO 9004:2018 standard s recommendations to the test, and their findings indicated that the model is usable in the context of the Quality 4.0. Such a model could be utilised as a basis for developing a sustainable Quality 4.0 system roadmap.…”

Section: Quality 40 Assessment Modelsmentioning

confidence: 99%

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Quality 4.0 Maturity Assessment in Light of the Current Situation in the Czech Republic

et al. 2022

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Production companies throughout the world are currently facing challenges with the extensive transformation of their processes with regard to digitalisation and other features of Industry 4.0. Simultaneously, traditional quality management processes must be significantly changed, and the umbrella term “Quality 4.0” is used to represent this transformation. Many companies, including Czech enterprises, are still struggling with the concept of Quality 4.0, as there are a lot of uncertainties, misunderstandings, and false approaches. Additionally, a lot of questions arise about how to provide an objective and comprehensive assessment of the company’s maturity or readiness for Quality 4.0. Therefore, the main objective of this article is to present our proposal of a framework and methodology on how to assess and measure the maturity level for the implementation of Quality 4.0. This proposal will be supplemented by a presentation of the main results obtained from a special field study, which was conducted at Czech production companies with the aim of obtaining a representative set of information showing their readiness to adopt Quality 4.0 and convert existing quality management systems into the new era. The authors also identify some research gaps, including the necessity to confirm the mutual relationship between the dimensions and items of Quality 4.0 and the sustainable development of companies or society.

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Section: Discussionsupporting

confidence: 80%

Section: Quality 40 Assessment Modelsmentioning

confidence: 99%

Quality 4.0 Maturity Assessment in Light of the Current Situation in the Czech Republic

et al. 2022

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“…Respondents were instructed as follows: “Think about your company and the decision process that led to the certification by ISO 9001 and rate the motivations presented below accordingly.” Note that the motivation must have occurred “BEFORE certification.” A five-position Likert-type response scale was adopted to register responses, ranging from 1 – no importance, 2 – little importance, 3 – medium importance, 4 – quite important, to 5 – very important. These scales have been extensively used in quality management and ISO 9001 research (Quazi et al , 2002; Hashem and Tann, 2007; Behmer et al , 2016; Fonseca and Domingues, 2018b; Glogovac et al , 2020).…”

Section: Methodsmentioning

confidence: 99%

Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal

Fonseca¹,

Cardoso

Nóvoa³

2021

IJQSS

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Purpose This paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal/external nature of the motivation, this investigation aims to emphasize the ISO 9001 driving forces from an instrumental (productivity, market and competitiveness) perspective. Design/methodology/approach This study is framed with a quantitative methodology supported by an email survey encompassing a sample of 526 Portuguese ISO 9001 certified organizations. Descriptive statistics, exploratory factorial analysis (EFA), t-tests and correlation analysis were performed according to the proposed research questions. Findings Regarding the motivations, three factors were obtained by applying EFA: market, productivity and competitiveness. The respondent organizations consider the productivity factor (mainly related to internal motivations) to be the most important. Concerning the other factors, competitiveness in the sector is ranked second and the reasons related to the market come in third. Additionally, organizations of medium dimension (between 50 and 249 employees), certified up to 1999 or from the private sector, give greater relevance to motivations related to the market and competitiveness. Research limitations/implications This investigation suffers from the limitations inherent to the survey methodology (e.g. potential bias) and a Portuguese sample’s restrictions. Moreover, this research does not cover organizations that have been certified after 2015, namely, with an initial ISO 9001:2015 certification. Nevertheless, most of the respondents’ organizations remain ISO 9001 certified today. Practical implications The information provided allows managers to know the driving forces and motivations behind seeking ISO 9001 certification. It can assist certification bodies in fine-tuning their marketing strategies to attract new customers and support ISO 9001 stakeholders in the ISO 9001 revision cycles. Social implications Policymakers can also adjust policies to foster ISO 9001 certification accordingly. Furthermore, as Wawak et al. (2020) suggested, with ISO starting a new revision cycle for ISO 9001, an increase in the research topic is expected. This study brings additional knowledge that can assist ISO stakeholders in that process. Originality/value This study presents a novel, valid and more business-oriented scale to characterize and identify the motivations for ISO 9001 QMS certification and maps the driving forces for ISO 9001 certification in a large sample size of diverse organizations. The instrumental nature of the scale (productivity, market and competitiveness) improves the consistency with recent research on ISO 9001 contributions for organizational performance compared with previous scales that focused on the internal/external nature of the motivation.

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“…Similarly, Nenadál et al . (2022) (based on European Foundation Quality Medal or EFQM guidelines), Glogovac et al . (2020) (ISO 9004-based) and Armani et al .…”

Section: Literature Reviewmentioning

confidence: 99%

Towards digitalisation of quality management: conceptual framework and case study of auto-component manufacturer

Prashar

2023

TQM

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PurposeIndustry 4.0-driven digitalisation is said to offer a way to redesign traditional compliance-oriented quality management (QM) models. However, despite a rising academic and practitioner interest, it is still unclear how companies transform their current QM models to meet the real-time needs of the new manufacturing paradigm. The purpose of this study is to explore practices for the digitalisation of QM and to uncover the digitalisation journey.Design/methodology/approachAn exploratory research approach of an embedded case study of a multinational auto-component manufacturer was adopted to achieve the research aim.FindingsA guiding framework called the “Quality 4.0 transition framework” was developed based on literature and expert knowledge. The framework is made up of three building blocks, i.e. the foundation of “as-is” digitalisation maturity assessment; pillars representing horizontally and vertically integrated QM processes, and roof signifying reinforcement of total quality management (TQM) principles at all levels.Originality/valueThe study provides empirical evidence of the case company's digitalisation journey to avert product recall due to field failure issues. The study contributes to theory and practice in many ways. First, the study uses empirical data from a real-world case to understand how digitalisation affects QM processes. Next, the guiding framework for the Quality 4.0 transition adds to the existing literature on the digitalisation of business processes.

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ISO 9004 maturity model for quality in industry 4.0

Cited by 29 publications

References 60 publications

Quality 4.0 Maturity Assessment in Light of the Current Situation in the Czech Republic

Quality 4.0 Maturity Assessment in Light of the Current Situation in the Czech Republic

Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal

Towards digitalisation of quality management: conceptual framework and case study of auto-component manufacturer

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