ISO-9001 implementation and critical success factors of the Jordanian consulting engineering firms

Sweis, Rateb J.; Al-Huthaifi, Nasser; Alawneh, Afnan; AlBalkhy, Wassim; Suifan, Taghrid; Saada, Raeda

doi:10.1108/ijppm-11-2019-0535

Cited by 9 publications

(7 citation statements)

References 62 publications

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“…This barrier was mainly related to the issue of generating a large quantity of information during construction, but without having the effective management of this information, or without generating learning lessons for the future projects [21,61,65,110,111]. The significance of this barrier can be explained by the lack of the culture of the continuous improvement in the Jordanian construction industry as discussed in the studies of Sweis, et al [31] and Albalkhy and Sweis [33] who found low levels of the continuous improvement culture among the Jordanian construction contractors, and Sweis, et al [112] who found similar results among the Jordanian construction consultants who are certified with ISO-9001.…”

Section: Discussionmentioning

confidence: 99%

Barriers to Adopting Lean Construction in the Construction Industry—The Case of Jordan

2021

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During the last few decades, there has been a greater understanding of the role of lean construction (LC) in achieving better management of construction projects and enabling the application of the fourth industrial revolution in the construction industry (Construction 4.0), which in turn, has the potential to improve the practices and outcomes in the construction industry. This paper aims to identify the barriers to adopt LC practices by taking a case of the Kingdom of Jordan. A questionnaire that included 30 barriers that were resulted from a comprehensive literature review was distributed and filled by 326 respondents from the Jordanian construction industry. The findings showed that the absence of support from the top management, low awareness toward LC, lack of training, and the absence of transparency are amongst the most serious factors that hinder the adoption of LC. The findings in this paper might be helpful to improve the knowledge about LC and support the adoption of new techniques that might improve the performance in the construction industry.

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Section: Discussionmentioning

confidence: 99%

Barriers to Adopting Lean Construction in the Construction Industry—The Case of Jordan

2021

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“…The current study used the quantitative approach using a questionnaire to collect quantitative data to achieve its objectives. The use of the quantitative approach is very common in managerial studies since it gives the researcher quantitative insights into the perceptions of individuals in the organizations [49][50][51]. Accordingly, it is useful to assess the satisfaction of employees as occupants of the buildings.…”

Section: Methodsmentioning

confidence: 99%

Factors Affecting Occupants’ Satisfaction in Governmental Buildings: The Case of the Kingdom of Bahrain

et al. 2021

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Satisfaction is a very important factor in improving productivity and performance in the work environment. This study aims to investigate the levels of occupants’ satisfaction with the indoor environmental quality (IEQ) in the governmental buildings in the Kingdom of Bahrain and to investigate the impact of occupants’ demographics and building attributes (non-IEQ factors) on these levels. For these purposes, the study used a questionnaire that has 17 indoor environmental quality (IEQ) factors in addition to a group of non-IEQ factors. The questionnaire was distributed by hand or using email to 279 employees in the Bahraini governmental sector. The findings of the study revealed that occupants in the Bahraini governmental buildings are not strongly satisfied with IEQ factors, especially with sound privacy, followed by visual privacy and amount of space, and then noise levels. The findings also showed that for most IEQ factors, men are more satisfied than women are, those who work in enclosed private offices are more satisfied than those who work in open-plan offices, and those who have central air-conditioning at their workplace are more than those who have a wall-mounted air conditioner. The impact of age, nature of work, duration of working in the current building and at the current workstation, weekly working hours, and proximity to the window were also investigated. Accordingly, a group of recommendations was suggested aiming to improve the levels of occupants’ satisfaction.

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“…Thus, a combined sample of 23 organisations, including the primary data from six organisations and the secondary data from seventeen organisations, is evaluated. Research on quality management system performance using same six numbers of organisations is previously available (Sweis et al ., 2022). Castka (2018), for a study of ISO 9001 certified firms, used a sample size of 15.…”

Section: Research Gaps and Research Approachmentioning

confidence: 99%

Fallacy of continual improvement in the longitudinal study of ISO 9001 and IATF 16949 standards

Yadav¹,

Heriyati

2023

IJPPM

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PurposeGeneric quality management system standard ISO 9001 and the automotive quality management system standard IATF 16949 both require organisations to demonstrate continual improvement in their customer satisfaction and the number of non-conformities identified during quality system audits. However, the long-term trends of these two parameters under ISO 9001 and IATF 16949 standards are not researched so far. It is expected that under continual improvement, organisations will achieve a step-function/stair-case shaped pattern. This study evaluates if this expectation is true when long-term performance of certified organisations is assessed.Design/methodology/approachA longitudinal exploration of three organisations certified to ISO 9001 standard and three certified to IATF 16949 standard is done. The observations are further substantiated using secondary data for the same ten years period about customer satisfaction of the major automobile manufacturers.FindingsIt is observed that none of the two indicators, i.e. the customer satisfaction and number of non-conformities, in any of the six organisations show step-wise/stair-case type improvement. All indicators followed random up and down patterns like ocean waves. It is paradoxical that certified organisations are claiming continual improvement and are remaining certified but there is actually no long-term improvement.Originality/valueLongitudinal studies for the generic quality management standard ISO 9001 and the quality system standard for automotive sector IATF 16949 are rare. The revelation about ocean wave patterns observed in the long-term trends for customer satisfaction and the number of non-conformities in ISO 9001 and IATF 16949 certified organisations is a startling finding. It is outlandishly different from the conventional perception of a staircase-styled continual improvement pattern expected a priori in certified organisations.

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ISO-9001 implementation and critical success factors of the Jordanian consulting engineering firms

Cited by 9 publications

References 62 publications

Barriers to Adopting Lean Construction in the Construction Industry—The Case of Jordan

Barriers to Adopting Lean Construction in the Construction Industry—The Case of Jordan

Factors Affecting Occupants’ Satisfaction in Governmental Buildings: The Case of the Kingdom of Bahrain

Fallacy of continual improvement in the longitudinal study of ISO 9001 and IATF 16949 standards

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