ISO 9001 aspects related to performance and their level of implementation

Dalmau, Jordi; Giménez, Gaspar Berbel; Vila, Rodolfo de Castro

doi:10.3926/jiem.2072

Cited by 8 publications

(8 citation statements)

References 12 publications

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“…It was found that "Quality" is the most important criterion to be taken into consideration in the selection of a certification body, followed by "Brand and Tradition," "Management" and finally "Cost." These results demonstrate the great concern of companies to ensure the expected returns from the implementation of ISO 9001 instead of worrying about costs or forms of application in the same way observed by Dalmau et al (2016). However, it is important to note that the returns of ISO 9001 implementation are also related to internal objectives of the organization in the pursuit of certification (Valmohammadi and Kalantari, 2015;Prajogo, 2011).…”

Section: Discussionmentioning

confidence: 63%

“…In addition, a qualified audit team also influence positively (Hamza and Alenazil, 2013). Concerning the role of auditors, Dalmau et al (2016) noted that external auditors play a crucial role in the identification of system failures that affect products and processes by identifying opportunity and suggesting areas for improvement, as well as influence on the levels of implementation of ISO 9001.…”

Section: Iso 9001-implementation and Certificationmentioning

confidence: 99%

“…Moreover, the credibility of certification bodies gives more recognition to ISO certifications (Konefal and Hatanaka, 2011). Therefore, the selection of certification bodies (or third-part certifiers) is a critical decision for those companies that desire to implement and certificate their QMS (Dalmau et al, 2016;Castka et al, 2015). Despite of this evident impact, the ISO 9001 literature has paid little attention to the selection of external certification bodies.…”

Section: Introductionmentioning

confidence: 99%

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Ranking criteria for selection of certification bodies for ISO 9001 through the Analytic Hierarchy Process (AHP)

Alvarenga

Salgado

Mendes

2018

IJQRM

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Purpose The purpose of this paper is to present a framework to assist the selection of certification bodies in the implementation of quality management system (QMS) based on ISO 9001 taking into account a set of criteria organized in a multi-level hierarchical form. To deal with this complexity, the multi-criteria decision-making method (MCDM) analytic hierarchy process (AHP) was used in this research. Design/methodology/approach The research was conducted in small and medium-sized companies certified to ISO 9001. The MCDM method AHP was used as a method for developing the model to support the selection of certification bodies. Findings This paper provides a framework for companies seeking to hire certification bodies, mainly for ISO 9001 certification, which help identify the companies that best fit the certification objectives. Additionally, a ranking of the main criteria to select certification bodies for ISO 9001 was obtained. Research limitations/implications The decision-making method was applied to Brazilian companies from different sectors. As the results can vary between regions and sectors, this is a limitation of the research. In addition, the number of ten respondents could be higher to increase the robustness of the results. Practical implications The model assists companies looking for certification, mainly ISO 9001, in the selection of certification bodies contributing in the search for deeper implementations of QMS. Originality/value This work has the originality of the application of a decision-making method in the final process of ISO 9001 certification, scarce in the literature. In addition, it defines weights for the criteria involved in the process of selecting certification bodies.

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Section: Discussionmentioning

confidence: 63%

Section: Iso 9001-implementation and Certificationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Ranking criteria for selection of certification bodies for ISO 9001 through the Analytic Hierarchy Process (AHP)

Alvarenga

Salgado

Mendes

2018

IJQRM

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“…, 2012). They enable firms to identify a system weakness and identify areas for improvement (Castello Dalmau et al. , 2016).…”

Section: Contextual Backgroundmentioning

confidence: 99%

Supplier audits during COVID-19: a process perspective on their transformation and implications for the future

Castka

Zhao

Bremer

et al. 2021

IJLM

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PurposeAudits are an essential part of supply chain management, whether they be of a single supplier's facilities or the whole supply chain. Before the COVID-19 pandemic, auditors mainly conducted supplier audits in-person and on-site. Subsequent travel restrictions have meant that auditors have had to perform these audits remotely. The purpose of this paper is to conceptually describe the emerging phenomenon of remote audits and explore the implications of this change for the future.Design/methodology/approachThis exploratory research used qualitative interviews with key stakeholders (firms, auditors and regulators) to provide an empirical basis for the study. A total of 60 interviews were conducted in two rounds with 40 respondents from 26 organizations. A process perspective lens was used to explore the fundamental changes in supplier audits.FindingsThe study provides an interpretative conceptual framework of remote supplier audits grounded in key factors (audit process, use of technologies, document and record sharing) and identifies a set of contingency factors (technological sophistication, reputation for integrity, maturity of internal audit processes, and level of complexities and risk involved) that affect the effectiveness of remote audits.Originality/valueRemote supplier audits have radically changed how supply chains operate. This paper presents the first empirically-grounded study on remote auditing. It provides a springboard for future research in this domain and practical implications for managers to assist them with the development of remote auditing in their firms and supply chains.

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“…Organisations started moving from one CB to another searching for reliability and value; however, no difference and improvement were observed. Reportedly, confidence diminished due to the ineffectiveness of the audit process, and lack of auditor competency, integrity and commercialisation (Castell o et al, 2016;Castka et al, 2015;Castka et al, 2020). Such challenges, which are ongoing, suggest the need to extend the TPQA beyond compliance, to add value in auditing (Lenning, 2019;Ab Wahid and Tan, 2021).…”

Section: Introductionmentioning

confidence: 99%

Certification bodies’ interpretation and application of the ISO 19011 audit process guidelines

Sepeng,

Lourens,

Van der Merwe

et al. 2024

IJQRM

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PurposeThe purpose of this paper is to show that third-party quality audits (TPQAs) facilitate performance improvement and give confidence to organisations concerning the process quality of services and products. However, because of inconsistencies and unethical practices often observed in the industry, organisations question the significance of TPQA. A perception exists that its initial purpose as an impartial tool ensuring quality of deliverables is no longer upheld. Hence, the need to determine and explain the influence of the ISO 19011 standard interpretation on the application of the audit guidelines in performing TPQA, to promote consistency in the audit process.Design/methodology/approachThe study employed document analysis of the ISO 19011 standard, followed by semi-structured interviews with certification managers (CBs) to gain insight related to their interpretation and application of the ISO 19011 guidelines.FindingsThe CBs interpret the ISO 19011 guidelines differently; hence, their application of the standard to compile their audit documents differ. Adherence to the principles of auditing particularly, integrity and independence were found as the core of the audit process while their disregard reflects failure of the real intent of auditing. The inconsistencies in the audit procedures and documents developed for auditors are ascribed to some CBs’ personal interpretations.Originality/valueThe study explores how the different interpretations of the ISO 19011 standard prevail and are perceived by the CBs and auditors. The findings aim to support standardisation and reduce the variations across and amongst the different CBs and auditors.

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ISO 9001 aspects related to performance and their level of implementation

Cited by 8 publications

References 12 publications

Ranking criteria for selection of certification bodies for ISO 9001 through the Analytic Hierarchy Process (AHP)

Ranking criteria for selection of certification bodies for ISO 9001 through the Analytic Hierarchy Process (AHP)

Supplier audits during COVID-19: a process perspective on their transformation and implications for the future

Certification bodies’ interpretation and application of the ISO 19011 audit process guidelines

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