ISO 9001 and Supply Chain Integration Principles Based Sustainable Development: A Delphi Study

Bastas, Ali; Liyanage, Kapila

doi:10.3390/su10124569

Cited by 22 publications

(36 citation statements)

References 93 publications

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“…Similarly, the items related to Improvement (IMP), Evidence-based Decision Making (EDM), and Relationship Management (RM) loaded all together on the same construct. Hence, these QMPs were grouped together as a single construct named System Improvement (SI) [79], [80]. Finally, items related to Engagement of People (EP) and, Benefits (BEN) loaded on their corresponding factors without elements from other factors.…”

Section: Exploratory Factor Analysismentioning

confidence: 99%

ISO 9001 Standard: Developing and Validating a Survey Instrument

Sanchez-Lizarraga¹,

Limón-Romero²,

Tlapa³

et al. 2020

IEEE Access

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Organizations are in the constant pursuit of reliable strategies for increasing customer satisfaction. One of these strategies refers to the implementation of the ISO 9001 standard as a quality management system to ensure that products and services meet or surpass customer expectations. However, successful ISO 9001-based systems are possible only if companies count on a series of critical success factors that guarantee successful ISO 9001 implementation. This research aims at developing and validating a survey instrument to evaluate the degree of compliance with ISO 9001 critical success factors among manufacturing organizations. The research is conducted in Mexican manufacturing companies. The survey is designed by considering the quality management principles of the ISO 9001:2015 standard as critical success factors. We conducted an exploratory and a confirmatory factor analysis to identify the structure of the survey and confirm its validity. Our findings confirm that the survey instrument comprises four constructs, three of them associated with the quality principles of the ISO 9001 standard, and one associated with the benefits of said standard. In conclusion, the proposed survey is a valid, useful tool to assess ISO 9001 implementation in manufacturing companies and similar organizations.

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Section: Exploratory Factor Analysismentioning

confidence: 99%

ISO 9001 Standard: Developing and Validating a Survey Instrument

Sanchez-Lizarraga¹,

Limón-Romero²,

Tlapa³

et al. 2020

IEEE Access

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“…Delphi method had been used in many areas and can be used for any purpose requiring the use of committees [58][59][60][61][62]. Based on many studies, Sourani and Sohail (2015) presented Delphi as useful to (a) obtain accurate information that is unavailable, (b) handle complex problems that require more judgmental analysis, (c) define areas where there is considerable uncertainty and/or a lack of agreed knowledge or disagreement, (d) allow for combining fragmentary perspectives into a collective understanding, (e) model a real-world phenomenon involving a range of viewpoints and for which there is little established quantitative evidence, and (f) highlight topics of concern and assess uncertainty in a quantitative manner [63][64][65][66][67][68][69][70][71][72][73][74][75][76][77].…”

Section: Purposesmentioning

confidence: 99%

“…More recently, Delphi has been widely used to develop the criteria and indicators in many fields, especially in construction fields [56][57][58][59][60][61][62]; for example, Sourani and Sohail (2015) [63] used the Delphi technique to develop an agreed set of economic sustainability criteria that should be addressed in a procumbent strategy. Moreover, many studies [63][64][65][66][67][68][69][70][71][72][73][74][75][76][77] have showed that Delphi can be useful to (a) obtain accurate information that is unavailable, (b) handle complex Sustainability 2019, 11, 3166 3 of 32 problems that require more judgmental analysis, (c) define areas where there is considerable uncertainty and/or a lack of agreed knowledge or disagreement, (d) allow for combining fragmentary perspectives into a collective understanding, (e) model a real world phenomena involving a range of viewpoints and for which there is little established quantitative evidence, and (f) highlight topics of concern and assess uncertainty in a quantitative manner. In particular, based on the summary explained in Appendix A [78][79][80][81][82][83][84], this research accordingly chose the Delphi technique to develop sustainable city indicators (SCIs) for Cambodia through three-round panel surveys.…”

mentioning

confidence: 99%

Developing Sustainable City Indicators for Cambodia through Delphi Processes of Panel Surveys

Chan

Lee

2019

Sustainability

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Currently, Cambodia does not have sustainable city indicators, and green and clean city indicators are also limited compared to UN Sustainable Development Goal 11 (SDG 11) indicators. Therefore, this research aims to develop sustainable city indicators for Cambodia and to address the questions "Are the green and clean city indicators limited in terms of sustainability?" and "Are the UN SDG 11 indicators suitable for Cambodia?" Delphi processes of panel surveys were conducted to develop the indicators in Round 1, pre-validate the indicators in Round 2, and validate the indicators in Round 3. The results showed that 69 initial indicators were obtained from Round 1; 41 pre-validated indicators were obtained from Round 2; and finally, 32 validated indicators were obtained from Round 3. All of the 32 indicators reached consensus. Based on the consensus indicators, the green and clean city indicators were found to be limited in terms of sustainability, and the UN SDG 11 has nine indicators suitable for Cambodia. These findings could be useful for applying the UN SDG 11 indicators to Cambodia and transforming the green and clean city indicators to sustainable city indicators. The 32 consensus indicators could be used as alternative sustainable city indicators for Cambodia.Sustainability 2019, 11, 3166 2 of 32 planning methodology document that "The development of green and sustainable cities in Cambodia is a key policy priority for the NCSD" [9] (p. iv). Furthermore, the government through its NCSD is currently developing the Code for Environment and Natural Resources. One chapter of the Code titled Sustainable Cities (Chapter 4) [10] is specifically to deal with the UN SDG 11 "Make cities and human settlements inclusive, safe, resilient, and sustainable" [11][12][13][14]. Moreover, Cambodia launched the clean city standard in order to improve urban quality and development by monitoring and evaluating cities through a clean city contest every three years [15], as well as the green city development program. The goal is to develop cities to be clean, green, and competitive while offering a safe and quality lifestyle to its residents [9,16,17].Based on the above reviewed sustainable city governance and development progress, Cambodia currently does not have indicators to monitor and assess the development of sustainable cities yet. Therefore, this research firstly aims to develop sustainable city indicators for Cambodia. The concept of sustainable development comprises three dimensions: Economic, social, and environmental [18][19][20][21][22]. The development must integrate the overlapping intersections of these dimensions, such as equitable (interaction between the economic and social dimension), liveable (correspondence of the environment to social needs), and viable [23-26] (economic development must abide by the supportive capacity of the ecosystems, and depletion of non-renewable resources must be avoided) [23] (p. 407). In this sense, sustainable city indicators need to be reached not only in terms of environmental di...

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“…However, there have been limited studies on the indicators for CHT sustainability assessment. This study addresses this issue and identifies indicators by applying the Delphi method [57][58][59][60]. A total of 70 indicators were determined after three rounds of expert surveys.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

Sustainability Assessment of Cultural Heritage Tourism: Case Study of Pingyao Ancient City in China

Weng

Liu

et al. 2019

Sustainability

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Cultural heritage tourism (CHT) has become an important part of the tourism industry. Therefore, it is essential to evaluate the sustainability of CHT destinations for tourism development. The majority of existing studies have examined the destination sustainability of ecotourism with the considerations of three stakeholder groups, namely, resource administration, tourist, and local community. However, the impact of tourism enterprises on destination sustainability has been constantly ignored in CHT-related studies. To fill these gaps, this study aims at developing an indicator system for comprehensively assessing the sustainability of CHT destinations. Specifically, this study identified an evaluation indicator system based on the Delphi technique and applied it to the context of Pingyao Ancient City in China. Results demonstrated that scores obtained by all four stakeholder groups ranged between 3.0 and 4.0 and the overall sustainability score was only 63.94, indicating that Pingyao was in the “somewhat sustainable” state according to the criteria (0−25, unsustainable; 25−50, somewhat unsustainable; 50−75, somewhat sustainable; 75−100, sustainable) specified in previous studies. A more balanced outcome should be achieved where each stakeholder’s interests are fully considered, but not at the expense of the others. The findings are of great significance for heritage tourism literature and sustainable destination management.

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ISO 9001 and Supply Chain Integration Principles Based Sustainable Development: A Delphi Study

Cited by 22 publications

References 93 publications

ISO 9001 Standard: Developing and Validating a Survey Instrument

ISO 9001 Standard: Developing and Validating a Survey Instrument

Developing Sustainable City Indicators for Cambodia through Delphi Processes of Panel Surveys

Sustainability Assessment of Cultural Heritage Tourism: Case Study of Pingyao Ancient City in China

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