ISO 9000 series ‐ Certification and performance

Singels, J.; Ruël, Gwenny; Water, H. van de

doi:10.1108/02656710110364477

Cited by 256 publications

(293 citation statements)

References 10 publications

(32 reference statements)

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“…Empirical work supports the positive direct link between quality performance and firm profitability (Flynn et al, 1994(Flynn et al, , 1995aSingles et al, 2001;Tsekouras et al, 2002;Wayhan et al, 2002;Kaynak, 2003;Maiga et al, 2013). For example, Tatikonda and Montoya-Weiss (2001) find that product quality does, in fact, translate into financial performance.…”

Section: Quality Performance and Firm Profitabilitymentioning

confidence: 90%

Relationships between internal and external information systems integration, cost and quality performance, and firm profitability

Maiga

Nilsson

2015

International Journal of Production Economics

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a b s t r a c tThis paper proposes that the impact of information systems (IS) integration on manufacturing firm profitability is underestimated as a result of inadequate attention to indirect effects. The study uses structural equation modeling to investigate the associations among internal and external information system integration, quality and cost performance, and firm profitability. Overall, the results from a mail survey of 263 member firms of the Institute for Supply Management support the theoretical model. Results indicate that (a) internal IS integration has a significant positive association with external IS integration, (b) both internal IS integration and external IS integration are significantly positively associated with cost and quality performance, (c) quality performance is significantly positively associated with cost performance, and (d) both quality and cost performance have significant positive associations with firm profitability. However, the direct effects of internal and external IS integration on firm profitability are not significant. Rather, the association is through cost and quality performance, suggesting that both cost and quality performance act as intervening variables. This study extends the literature on IS integration by providing insights into a set of interrelationships that matters for the attainment of firm profitability from IS integration.

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Section: Quality Performance and Firm Profitabilitymentioning

confidence: 90%

Relationships between internal and external information systems integration, cost and quality performance, and firm profitability

Maiga

Nilsson

2015

International Journal of Production Economics

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“…We mean by external environment all those elements outside an organization that have potential to affect all or part of it (like customers, competitors, government and suppliers). Carlsson and Carlsson (1996), Escanciano et al (2001) 2000; Tsekouras et al, 2002;Wayhan et al, 2002) or qualitative performances (Arauz and Suziki, 2004;Brown et al, 1998;Bryde and Slocock, 1998;Buttle, 1997;Chow-Chua et al, 2003;Escanciano et al, 2001;Huarng et al, 1999;Jones et al, 1997;Singels et al, 2001). For example (Buttle, 1997) found that "improving efficiency", "improving awareness of procedural problems" and "better management control" were the top three benefits perceived by the firms studied, followed by "using standard as a promotional tool" and "increasing customer satisfaction".…”

Section: Introductionmentioning

confidence: 99%

An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience

Zaramdini

2007

International Journal of Quality &Amp; Reliability Management

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Purpose -The aim of the paper is to analyze the different aspects of the motives and benefits of certified ISO 9001: 2000 companies in the United Arab Emirates (UAE). Design/methodology/approach -A total of 900 certified UAE companies were surveyed in April 2004 in UAE. The response rate was equal to 23.2 percent. Findings -The paper finds that certified companies were more concerned by internal reasons like improving processes or products than by external reasons like pressure from customers or imitation of competitors. In addition, the certification process had generated more internal benefits than external ones.Research limitations/implications -These findings may indicate that the surveyed firms will sustain their quality efforts as continuous improvement is one of the cornerstones of ISO 9001: 2000 standard. In April 2004, when this survey was conducted, the number of certified companies listed in Dubai or in Abu Dhabi Stock Exchanges was still small. This limited the analysis of the certification's financial benefits. Originality/value -This is one of the first papers trying to analyze the motives and benefits of ISO 9001: 2000 certified companies in the UAE. The selection of the motives and benefits were validated through statistical analysis and the relationship between expected and perceived benefits was discussed.

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“…It can have: a) internal effects through processes (increase of workers and infrastructure productivity, improvement of efficiency, reduction of costs), and b) external effects through the market (related to the effect of quality on customers satisfaction and on services demand; increase of sales and market share, improvement of image, etc. (SINGELS; RUËL; VAN DE WATER, 2001).…”

Section: Relation Between the Tqm And The Business Resultsmentioning

confidence: 99%

Los efectos de las prácticas de gestión de la calidad en los resultados clave: muestra de cuestionarios para el sector del alojamiento turístico en España

García

2014

RBGN

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Los efectos de las prácticas de gestión de la calidad en los resultados clave: muestra de cuestionarios para el sector del alojamiento turístico en España Os Efeitos das Práticas de Gestão da Qualidade nos Resultados-chave: amostra de questionários para o setor de hospedagem turística na Espanha RESUMENEn este trabajo de investigación se examinan los efectos directos e indirectos de las prácticas de la Gestión de la Calidad en los resultados clave, y se identifican las relaciones entre las prácticas de la calidad. Para cumplir con el objetivo propuesto se plantea un modelo estructural teniendo en cuenta la revisión previa de la literatura con el propósito de identificar las prácticas de calidad y las relaciones causales con los resultados clave. El modelo teórico y sus hipótesis son testados usando los datos obtenidos de una muestra de 186 empresas de alojamiento turístico certificadas con la marca "Q de Calidad Turística" en España, a partir de un cuestionario elaborado en base a las prácticas de calidad definidas en la literatura y por el Modelo EFQM, tomando como referencia algunas de las escalas más relevantes. La metodología empleada consiste en la aplicación de un Análisis Factorial Exploratorio y Confirmatorio para validar las escalas (fiabilidad, unidimensionalidad y validez) y delimitar el número de ítems de cada uno de los instrumentos de medida de los constructos planteados para, a continuación, estimar el modelo causal propuesto procediendo a contrastar las hipótesis planteadas mediante la técnica Modelo de Ecuaciones Estructurales (SEM). Los resultados obtenidos apoyan las relaciones entre las prácticas de la calidad y el impacto directo y positivo de dos de las prácticas: gestión de los procesos y política/planificación de la calidad, en los resultados clave. También se observó que las prácticas de calidad que más influyen en los resultados clave son la política/planificación de la calidad junto con el liderazgo teniendo en cuenta los efectos totales (directos e indirectos).

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ISO 9000 series ‐ Certification and performance

Cited by 256 publications

References 10 publications

Relationships between internal and external information systems integration, cost and quality performance, and firm profitability

Relationships between internal and external information systems integration, cost and quality performance, and firm profitability

An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience

Los efectos de las prácticas de gestión de la calidad en los resultados clave: muestra de cuestionarios para el sector del alojamiento turístico en España

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