ISO 9000 adoption in Tunisia: experiences of certified companies

Kammoun, Rim; Aouni, Belaı̈d

doi:10.1080/14783363.2012.669548

Cited by 15 publications

(16 citation statements)

References 15 publications

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“…We identified the diverse intentions of online vendors to acquire web assurance seals. Some of these intentions are consistent with prior literature, such as Increase sales and profit [12,16,29,44], Improve quality and productivity [35,79,89], and Achieve competitive advantages [28,35,118]. Our results thus provide a first indication that there is a set of factors impacting organizations' intentions when deciding to acquire a web assurance seal that is independent of the actual contexts, such as electronic markets or environmental certification.…”

Section: Comparing Study Findings With Prior Literature On Vendors' Isupporting

confidence: 86%

A multi-perspective lens on web assurance seals: contrasting vendors’ intended and consumers’ perceived effects

Löbbers

Lins

Kromat

et al. 2020

Electron Commer Res

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Web assurance seals are actions taken by e-commerce vendors to increase their trustworthiness and alleviate consumers' concerns. In their essence, web assurance seals are a product of negotiations, adoptions, and settlements among various groups of interests (e.g., seal authorities, vendors, consumers, or governmental institutions). However, previous research has hitherto used a unilateral research perspective when studying web assurance seals (i.e., either consumer-or vendor-centric), which has acted as a gridlock for web assurance seal literature development. Drawing on signaling theory, we use a ranking-type Delphi study with three distinct, yet mutually supportive expert panels (N = 60) to compare vendors' intentions to acquire web assurance seals and perceived effects by consumers. Our results uncover a mismatch between consumers' perceptions and vendors' intentions of web assurance seals, unintended side effects as well as vendors targeting other stakeholders than consumers, ultimately providing starting points for research to move forward.

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Section: Comparing Study Findings With Prior Literature On Vendors' Isupporting

confidence: 86%

A multi-perspective lens on web assurance seals: contrasting vendors’ intended and consumers’ perceived effects

Löbbers

Lins

Kromat

et al. 2020

Electron Commer Res

View full text Add to dashboard Cite

show abstract

“…However, the most common challenging factors and barriers to ISO 9001 certifications in Moroccan organizations were found to be bureaucracy, lack of autonomy, lack of communication, weak top management commitment and insufficient training. Kammoun and Aouni (2013) surveyed the Tunisian industry to assess the motivation, challenges and barriers in implementing ISO 9001 in Tunisia. The authors concluded that most Tunisian companies implemented ISO 9001 to increase supplier relationships and market share.…”

Section: Literature Reviewmentioning

confidence: 99%

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Aamer

Al-Awlaqi

Mandahawi

2020

TQM

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PurposeWhile ISO 9001 standard certification is approaching saturation in developed countries, other nations are still struggling with the implementation of ISO 9001. This study provides insights into countries with a very low number of registered certifications to understand the reasons behind the limited implementations, more particularly using evidence from Yemen. The objective of the study is to assess: the awareness, understanding, motivations, barriers and the benefits of implementing ISO 9001.Design/methodology/approachA survey was conducted to measure awareness levels, understanding, driving factors, barriers and the benefits of ISO 9001. Data collection was carried out through the classification of targeted firms into two separate categories, certified and noncertified organizations. The classification of firms was conducted to enrich the understanding from two different perspectives. A total of 72 responses, from companies ranging in size from large to small, and in both the private and public sectors, were analyzed using the descriptive and multiple correspondence analysis (MCA).FindingsThe data analysis showed that the limited implementation of ISO 9001 certifications could be due to several internal and external factors such as the relatively low awareness level of the certification and guidelines, and the inconsistency of understanding the certification purpose. The benefits focused solely on improving the quality of systems efficiency and increasing quality awareness, and not on internationalization.Research limitations/implicationsThe findings of this work provide the groundwork for decision-makers to understand the drivers and challenges of ISO 9001 to plan corrective actions and contribute to promote and increase the number of certified organizations in similar countries and economies. While the data in this study were collected in the context of one country, the methodology and framework used in this study can be utilized by other researchers to collect data in similar countries with a low number of ISO 9001 certifications.Originality/valueThis research is one of the very few that addresses the limited implementation of ISO 9001 in the Middle East and North Africa region and Yemen in particular.

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“…These studies highlighted that securing certification can benefit firms with more motivated and satisfied employees. Moreover, Kammoun and Aouni’s (2013) study of certification practices in Tunisia reported that certified firms are benefiting from increasing motivation among employees. Despite that the lack of motivation still persists, the persistent internal commitment from the top management could encourage a high level of motivation among the employees.…”

Section: Benefits Of Halal Food Safety Certificatementioning

confidence: 99%

“…Firms can also benefit from certification in terms of better internal processes and standardisation. Past studies indicated various processes and standardisation benefits, such as reducing defects (Kammoun and Aouni, 2013), greater flexibility and high stock rotation (Marín and Ruiz-Olalla 2011), better waste management (Psomas et al , 2011), better productivity (Gavronski et al , 2008) and faster delivery (Martínez-Costa et al ., 2008). In addition, practicing standardisation according to stipulated certification guidelines can result into a more significant outcome such as increased motivation among the employees, improved product quality and larger net profit and market share (Psomas and Kafetzopoulos, 2014; Tarí et al , 2013).…”

Section: Benefits Of Halal Food Safety Certificatementioning

confidence: 99%

Motivations and benefits of halal food safety certification

Talib

2017

JIMA

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Purpose This paper aims to review the motivation and benefits of implementing halal food safety certification (HFSC) from the upstream perspectives. Food safety certification (FSC) has long been a prevailing issue in the field of food safety research. However, there remains a general paucity of research in religion-specific form of FSC, such as the HFSC. At present, the limited existing studies on HFSC focus on the demand side, but studies on the supply side are scarce and largely inconclusive. The review is further scrutinised by addressing the internal and external motivations and benefits of HFSC. Design/methodology/approach The explanatory and general review of this paper is based on an extensive literature review in FSC as well as the author’s personal reflections on past research in halal certification. Findings The internal motivations concern a firm’s internal processes, people and the available resources, while the external motivations relate to a firm’s external elements such as government intervention and market pressure. A firm can reap the internal benefits, such as improved product quality, or enjoy the external benefits of better marketing and larger market shares. Originality/value The paper offers unique acumens and advances of a less-researched side of the halal food chain. It also compiles the conclusions of FSC research that could have a significant bearing on the internal and external impetuses and advantages of HFSC.

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ISO 9000 adoption in Tunisia: experiences of certified companies

Cited by 15 publications

References 15 publications

A multi-perspective lens on web assurance seals: contrasting vendors’ intended and consumers’ perceived effects

A multi-perspective lens on web assurance seals: contrasting vendors’ intended and consumers’ perceived effects

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Motivations and benefits of halal food safety certification

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