ISO 9000 ‐ a managerial approach

Johannsen, Carl Gustav

doi:10.1108/01435129610119593

Cited by 13 publications

(11 citation statements)

References 2 publications

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“…Although the standard version has been revised, many organizations still implement quality management systems without a clear understanding of its actual objectives. The article provides opportune reflection on the theme, and can be complemented by other published articles by the author in 1995 and 1996 (Johannsen, 1995(Johannsen, , 1996, both reporting the practical experience originated on the "Nordic Project" (1993/94) (Johannsen, 1995(Johannsen, , 1996.…”

Section: The Precursory Work On the Application Of Iso 9000 In Information Servicesmentioning

confidence: 99%

Quality management on information services according to ISO 9000

Valls¹,

Vergueiro

2006

New Library World

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Aborda a implantação da Gestão da Qualidade em Serviços de Informação com base nas normas da série ISO 9000, a partir de ampla revisão de literatura nacional e internacional, desde o início de sua incidência na literatura especializada até os dias atuais. São apresentados e discutidos os principais benefícios, críticas e dificuldades da implantação deste tipo de modelo, traçando um panorama do tema, com o objetivo de apoiar os gestores de Serviços de Informação na sua compreensão e entendimento, contribuindo para a consolidação da Gestão da Qualidade na área de administração de Serviços de Informação. Palavras-chave Gestão da qualidade; Serviços de informação; ISO 9000.

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Section: The Precursory Work On the Application Of Iso 9000 In Information Servicesmentioning

confidence: 99%

Quality management on information services according to ISO 9000

Valls¹,

Vergueiro

2006

New Library World

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“…ISO 9001 is a generic quality standard that appeared in 1987 to be applied to all types of organizations in all sectors. Since its very beginnings, library practitioners have been concerned about the application of ISO 9001 in library settings and the problems and benefits gained by its implementation (NORDINFO, 1996; Johannsen, 1996), the issues related to the interpretation of the standard by libraries and information units (Ellis and Norton, 1993; NORDINFO, 1996; SEDIC, 1998; UNI, 2002; Moreno Jiménez, 2005), and the quantification of libraries with certificated quality management systems (Valls and Vergueiro, 2006; Balagué Mola, 2007).…”

Section: Introductionmentioning

confidence: 99%

Benchmarking quality systems in two European academic libraries

Balagué

Saarti

2009

Library Management

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PurposeThe purpose of the paper is to benchmark two ISO 9001:2000 based quality management systems, one in the Universitat Autònoma de Barcelona, Spain, and the other in Kuopio University, Finland.Design/methodology/approachThe paper is a case study in which both libraries' approach to the building of their quality management system are compared.FindingsThe ISO 9001:2000 guides institutions so that they will develop their quality management systems along similar lines. Both libraries have devised the same kinds of solutions to the key points of the standard and it has helped them to develop their services and analyze how they have succeeded in this task.Research limitations/implicationsThe paper is based on the experiences of two libraries.Practical implicationsThe paper gives examples for the implementation of the ISO 9001:2000 quality standard inside an academic library.Originality/valueThe paper provides ideas on how a quality system is best developed.

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“…Furthermore, Singles et al (2001) defines ISO 9000 certification as the minimum requirements of quality that every organization should meet and assure about a consistent quality of product, services and processes [30]. According to Johannsen 1996, ISO 9000 standards provide quality assurance of supplier-customer relationship through third-party certification [31]. However, the ISO certification itself neither leads to an improvement for the organizational performance nor it will have better supplier [30].…”

Section: Iso 9000 Certificationmentioning

confidence: 99%

“Is Quality Ensuring to Get Competitive Advantages in Auto Manufacturing Industries?” —A Study of Volvo Group

Hossain¹,

Tasnim²,

Hasan³

2017

AJIBM

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In today's business world "Total Quality Management" strategy is utmost important for a company in order to survive in the rapidly growing competitive market. It helps a company to increase the level of competence and allows it to compete in the market. To meet expected superior need of customers, Volvo delivers cleaner, safer and smarter transport solutions by concentrating on solutions-based approach since its inception. This core value of Volvo is urging to conduct a qualitative study on quality of Volvo toward attaining competitive advantage. This study attempted to investigate the role of quality management on Volvo's competitiveness through a case study method. While exploring the secondary data, this study found that attributes such as dynamic leadership, positive and ethical corporate culture, customer centric orientation, empowering employees helped Volvo to achieve competitive advantage over its competitor. This study also found that practicing Six Sigma, maintaining quality and ISO standards, and establishing quality council have a positive role in attaining Volvo's operational excellences and in achieving well-functioning society. Volvo's strategy of winning competitive advantage is an example which should be followed by others to achieve competitive advantage in order to be able to sustain in today's highly competitive market and keeping pace with rapid changes.

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ISO 9000 ‐ a managerial approach

Cited by 13 publications

References 2 publications

Quality management on information services according to ISO 9000

Quality management on information services according to ISO 9000

Benchmarking quality systems in two European academic libraries

“Is Quality Ensuring to Get Competitive Advantages in Auto Manufacturing Industries?” —A Study of Volvo Group

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