ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

Costa, Micaela Martínez; Choi, Thomas Y.; Martínez, José María López; Martínez‐Lorente, Ángel R.

doi:10.1016/j.jom.2009.04.002

Cited by 236 publications

(161 citation statements)

References 97 publications

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“…Other research identifies innovations in practices such as management commitment, continuous improvement, customer management and human resource management (Dobb, 2004). The results of an empirical study by Martínez-Costa et al (2009) show that ISO 9001:2000 organizations apply TQM in greater depth than do ISO 9000/1994 organizations, although this difference does not translate into improvements in performance. The significant differences in TQM practices between organizations were found in suppliers, design, process management, and leadership.…”

Section: Iso Standards and Manufacturing Flexibilitymentioning

confidence: 99%

“…The results of studies of the 1994 version show that ISO requirements do not lead to implementation of TQM in the organization (Martínez-Costa et al, 2009). …”

Section: Iso Standards and Manufacturing Flexibilitymentioning

confidence: 99%

“…Various authors argue that the 2000 version of the ISO standards moves organizations a significant step toward TQM (Bayo-Moriones et al, 2011, Gotzamani, 2010and Martínez-Costa et al, 2009). According to Martínez-Costa et al (2009, p. 497), "the previous version was often referred to as a quality assurance system at best, but the 2000 version includes elements of TQM philosophy that separates it from a mere quality assurance system".…”

Section: Iso Standards and Manufacturing Flexibilitymentioning

confidence: 99%

“…However, understanding the effects of these standards on performance has always been a topic of great controversy (Benner and Veloso, 2008, Dick et al, 2008, Prajogo, 2011and Terziovski et al, 2003. Some studies indicate that the 2000 version makes significant improvements in some practices where previous versions failed ( Bayo-Moriones et al, 2011, Gotzamani, 2010and Martínez-Costa et al, 2009), but there is still little consensus concerning the effects of these improved practices on performance (Dick et al, 2008, Martínez-Costa et al, 2009and Prajogo, 2011. "The superiority of the 2000 version is not clearly manifested in performance" (Martínez-Costa et al, 2009, p. 507).…”

Section: Introductionmentioning

confidence: 99%

“…It is very important to analyse the association between ISO implementation and explorative and exploitative behaviours, since the routinization associated with this standard probably has repercussions for explorative and exploitative behaviors. This contribution may add to the lack of consensus on the benefits of the 2000 version (Martínez-Costa et al, 2009) and to the fact that, due to the widespread dissemination of the ISO standards, it is no longer possible to differentiate between them (Benner & Veloso, 2008). All of these factors make it very useful to study the contemporary situation in order to generate empirical support for the conclusions obtained.…”

Section: Introductionmentioning

confidence: 99%

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The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Tamayo-Torres

Gutiérrez

Moreno

2014

European Journal of Operational Research

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The markets in which organizations currently operate require them to use behaviour based on both exploitation strategy and exploration strategy, each of which contributes fundamental benefits for the firm's success. Exploitation strategy attempts to obtain the maximum advantage from existing abilities, whereas exploration strategy searches for new ways for the organization to adapt. Further, since manufacturing markets are characterized by short product life, they require a high level of manufacturing flexibility, which can play a crucial role in the development of the exploitation and exploration strategies. This study analyses the relationship of manufacturing flexibility to exploitation and exploration strategies, taking into account an issue of maximum international scope: the implementation of ISO standards. In many international markets, ISO implementation is crucial in enabling organizations to be competitive. However, no consensus has been reached concerning the real benefits that these systems provide to the organizations that implement them. The main goal of our study is to analyse whether there are significant differences in the relationship of manufacturing flexibility to exploitation and exploration strategies in ISO 9001:2000 certified organizations and non-certified organizations. Our results show that most of the relationships analysed are only significant in ISO certified organizations. As an added value, the study analyses the relationship of exploitation and exploration strategies to organizational learning orientation and finds this relationship to be significant in all cases.

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Section: Iso Standards and Manufacturing Flexibilitymentioning

confidence: 99%

“…The results of studies of the 1994 version show that ISO requirements do not lead to implementation of TQM in the organization (Martínez-Costa et al, 2009). …”

Section: Iso Standards and Manufacturing Flexibilitymentioning

confidence: 99%

Section: Iso Standards and Manufacturing Flexibilitymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Tamayo-Torres

Gutiérrez

Moreno

2014

European Journal of Operational Research

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Do voluntary environmental programs matter? Evidence from the EPA SmartWay program

Scott

Cantor

et al. 2022

J of Ops Management

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There is mixed evidence on the effectiveness of voluntary environmental programs. We evaluate a voluntary program aimed at reducing transportation emissions, that is, the U.S. EPA SmartWay Program. We construct a novel database of the physical assets used by firms before and after they joined SmartWay and compare changes in the age of their assets with that of firms that did not join SmartWay. Our results show that firms that participated in SmartWay operate substantially newer (i.e., cleaner) trucks compared with non‐SmartWay participants, indicating that SmartWay participation is a credible signal of a firm's reduced emissions footprint emanating from truck operations. After the start of SmartWay, firms that joined invested in newer trucks relative to firms that did not, with about a year reduction in average truck age several years after the program began. SmartWay had a larger effect on firms that own their trucks compared with firms that outsource ownership, and sustained participation increased the program's effectiveness. We estimate that the SmartWay Program has reduced commercial transportation emissions from operations by 25.2 million metric tons of CO2 by increasing the incentive to invest in newer, cleaner trucks. Our study provides insight into factors that make voluntary environmental programs effective.

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