Is there enough trust for the smart city? exploring acceptance for use of mobile phone data in oslo and tallinn

Julsrud, Tom Erik; Krogstad, Julie Runde

doi:10.1016/j.techfore.2020.120314

Cited by 33 publications

(22 citation statements)

References 73 publications

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“…Questions pertaining to trust addressed levels of trust for family, neighbours, and acquaintances (ingroup) and for people one meets for the first time and people belonging to another religion (outgroup). Although trust in technology has been much discussed in the literature, the bulk of studies are of a theoretical or qualitative type [58,67], or they address particular technologies or social contexts [68][69][70]. In this study, we focus on a more generic form of trust in new technologies where, to the best knowledge of the authors, no standardized scale exists.…”

Section: Methodsmentioning

confidence: 99%

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Trust and Sharing in Online Environments: A Comparative Study of Different Groups of Norwegian Car Sharers

Julsrud

Uteng

2021

Sustainability

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Though multiple studies have explored the phenomenon of car sharing, very few have indulged into exploring how different forms of trust varies between users of different business models. We address this research gap through employing quantitative data analyses of car sharers in Norway. Results show that the levels of ingroup and outgroup-trust (i.e., trust towards friends/family or unfamiliar persons) are markedly low for the members of the peer-to-peer scheme (M = 3.4/2.9) as compared to the cooperative (M = 6.0/4.8) and business-to-consumer scheme (M = 5.7/4.4). In contrast, technology-based trust is more important for the P2P sharers (M = 5.8) than cooperative (M = 5.6) and the B2C users (M = 5.6). Our findings echo previous studies, indicating that a different set of institutional logics is driving the transactions at the emerging P2P platforms compared to former non-profit sharing communities.

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Section: Methodsmentioning

confidence: 99%

“…Our results here add to the body of work indicating that young people have more confidence in technology-players like Google and Facebook. This again suggests that there might be a new generation of P2P-users that adhere to another type of "sharing logic" [70].…”

Section: Theoretical and Empirical Contributionmentioning

confidence: 99%

Trust and Sharing in Online Environments: A Comparative Study of Different Groups of Norwegian Car Sharers

Julsrud

Uteng

2021

Sustainability

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“…DIRSEHAN AND quality [75], awareness [57], trust, concerns about security and trust, safety [78], social value [81], anthropomorphism [58], personal innovativeness, technological and legal concerns [82], user experience, user satisfaction [63], culture [83], cloud computing [90], organisation support, and compatibility [93].…”

Section: Factors Predicting the Use Of Individualbased Explicit Sctsmentioning

confidence: 99%

Smart city technologies from the perspective of technology acceptance

Dirsehan

Zoonen

2022

IET Smart Cities

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Most studies in the literature aim to discuss and examine the technologies in smart cities. Much less is known about the dynamics of their acceptance by citizens. Therefore, we conducted a systematic literature review of studies examining the acceptance of smart city technologies (SCTs), focussing particularly on Technology User Acceptance Models (TAM). Using a novel framework of SCTs based on the technology visibility and citizen interaction, we categorise them as individual‐based explicit SCTs, collective‐purpose explicit SCTs, digitising SCTs, and infrastructure SCTs. We assess that studies about citizen acceptation of SCTs have been mainly focussed on individual technologies. Also, the review shows that the field is nascent and fragmented, and that a wide variety of variables have been used to predict the adoption of individual‐based explicit SCTs, with the classic ones of TAM (perceived use and perceived usefulness) unmistakably being relevant in the smart city context as well. As a result of the fragmentation of the field, our review was not yet able to identify generalisable knowledge about the acceptance of the smart city and its technologies by citizens. We end with some suggestions for future research approaches and designs.

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“…The relational factor is critical in the formation and evolvement of a SISS. Research exploring the impact of social factors in enhancing innovation adoption has revealed that a low level of trust would inhibit the acceptance of technology for social change (Julsrud and Krogstad, 2020) because it would hinder the communication of benefits the beneficiaries would receive from the innovation. Similarly, Mitcheltree (2021) points out that trust would promote people's adoption of innovation by reducing their defensive tendencies to hold on to previous routines.…”

Section: Formation Of a Social Innovation Service System (Ssis)mentioning

confidence: 99%

The Role of Trust in Forming a Social Innovation Service System

Nguyen

Pham

2022

ECIE

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The promotion of social innovation requires the interaction of multiple actors in a network who exchange resources to create value for customers. Adopting the Service-Dominant logic perspective, this paper explores how trust influences the emergence and evolvement of a social innovation service system. Data from a case study of One4One reveals that trust guides the activities of the social impact business and other actors in the service system to search for collaborators in a network, to lead the exchange of resources in the system for co-value creation, and to deal with other actors through the evolvement of the system. The study's findings could inform practitioners’ practices conducive to creating a social innovation service system that aims to improve the quality of life for people in developing countries like Vietnam.

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Is there enough trust for the smart city? exploring acceptance for use of mobile phone data in oslo and tallinn

Cited by 33 publications

References 73 publications

Trust and Sharing in Online Environments: A Comparative Study of Different Groups of Norwegian Car Sharers

Trust and Sharing in Online Environments: A Comparative Study of Different Groups of Norwegian Car Sharers

Smart city technologies from the perspective of technology acceptance

The Role of Trust in Forming a Social Innovation Service System

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