Is the Turkish tourism industry ready for a disabled customer's market?

Öztürk, Yüksel; Yaylı, Ali; Yeşiltaş, Mehmet

doi:10.1016/j.tourman.2007.03.011

Cited by 95 publications

(70 citation statements)

References 10 publications

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“…In a Turkish study Ozturk et al (2008) e-surveyed 252 hotel managers about industry readiness to meet the needs of PwD where their findings were remarkably optimistic in that while the Turkish managers regarded disability as a new group who they had not previously considered and that they recognized that sector had weaknesses in providing for the group, they believed that with strategic changes they would be able to accommodate the group. A series of structural recommendations were made to improve the conditions in the tourism industry for disabled customers.…”

Section: Review Of Supply Side Researchmentioning

confidence: 99%

“…For example, the manager recognised that the premises had a number of substantial access-related constraints. Yet, these significant structural constraints to an enabling tourism environment were considered easy to overcome in the Turkish context (Ozturk et al, 2008), which suggests a clear lack of understanding of the complexity of the built environment context (Darcy, 2010).…”

Section: Legislation Policy and Building Codesmentioning

confidence: 99%

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Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers

Darcy

Pegg

2011

International Journal of Hospitality Management

126

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a b s t r a c tThe tourism sector globally has become increasingly mindful of how an ageing population is reshaping service provision forms and offerings. This being particularly true of accommodation operations where there is a now a growing recognition of the commercial value for providing market groups with exceptional service. With this in mind, this study sought to ascertain the perceptions of managers in the accommodation sector towards disability service provision with a view to identifying any current service gaps or failings. An inductive, qualitative approach was used with the data collection phase incorporating a series of one on one interviews and a focus group. The in-depth interviews were conducted with 10 managers of hotels deemed to have accessible rooms that complied with the relevant building codes and standards. A focus group comprised 22 managers of hotels located in the Sydney central business district, Australia. Study findings revealed five key themes that had not been previously discussed in the literature. They were: inclusive attitudinal approach; safety; the responsibility of people with a disability to communicate their needs to the hotel; perceptions of accessible rooms by the general public; and operational processes. Related themes that emerged from the data analysis that had previously been aligned with the literature included: legislative responsibility, policy and building codes; disability as a market segment; staff awareness/training; and language, marketing, and promotion information. Implications with respect to management of accessible rooms in the accommodation sector are outlined and further areas of research are proposed.Crown

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Section: Review Of Supply Side Researchmentioning

confidence: 99%

Section: Legislation Policy and Building Codesmentioning

confidence: 99%

Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers

Darcy

Pegg

2011

International Journal of Hospitality Management

126

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“…Poor return on investment for accessible rooms; Summary drawn from Darcy (2010) based on the following references: (Avis et al 2005;Bi et al 2007;Burnett and Bender-Baker 2001;Daniels et al 2005;Darcy 1998Darcy , 2002Darcy , 2010aPegg and Stumbo, 2010;Tantawy et al 2005;Turco et al 1998;Yau et al 2004) Summary drawn from (Darcy and Pegg 2011) based on the following references (Daruwalla and Darcy 2005;Eichhorn et al 2008;Goodall et al 2005;Gröschl 2007;McKercher et al 2003;Mills et al 2008;O'Neill and Ali-Knight 2000;Ozturk et al 2008;Ross 2004;Tantawy et al 2005;Williams et al 2006 If these are the travel-planning requirements for accessible information provision to consumers with disabilities, what are the supply-side industry perspectives on disability and accessible accommodation presented in the research?…”

Section: Discriminatory Employment Practicesmentioning

confidence: 99%

Developing Sustainable Approaches to Accessible Accommodation Information Provision: A Foundation for Strategic Knowledge Management

Darcy¹

2011

Tourism Recreation Research

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The research consistently shows that the constraints to accessible accommodation identified by people with disability are firmly grounded in information provision. Information is the foundation on which people make their travel planning decisions and the provision of detailed and accurate accessible accommodation information is critical to the decision-making process for people with disability. To improve upon this current situation, this paper seeks to make the connection between accessible tourism, consumer needs, supply-side perspectives, government regulation/ coordination, sustainability, accessible accommodation information provision and strategic knowledge management. First, demand research is examined to understand the specific constraints identified by consumers with disability and the specific accommodation criteria they seek when planning their trips. Second, the paper presents a summary of the supply-side research that presents the industry perspective on the consumer group and their accessible accommodation stock. Third, as with any tourism market development government regulation and coordination have very important roles to play brokering an industry-wide approach to accessible tourism. While tourism has been predominantly a market-driven sector with government support for infrastructure and marketing, an avenue to improve accessible accommodation information provision can be fostered through their coordination role to offer a more sustainable approach for consumers and the supply sector while progressing human rights outcomes. The paper concludes by presenting a case study of an Accessible Accommodation Assessment Template as a foundation to information provision on which to base a strategic knowledge management framework.

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“…Disability can mean impaired, hearing, mobility, intelligence or mental health. Physical disability may mean the inability to work or move freely and may extend to the inability to perform normal movements in a timely manner at a reasonable level [6]. According to the European Commission [7] a physical disability often involves reduced mobility, and disabled people often survive with the use of wheelchairs, canes, crutches or other means of mobility [7].…”

Section: What Is Disability?mentioning

confidence: 99%

Preparing for Baby Boomers as an Agri-tourism Market

Agbeh¹,

Jurkowski²

2016

J Tourism Hospit

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Preparing for the Boom: Baby Boomers and Beyond as a Tourism MarketThe tsunami of baby boomers has led to an increase in people over the age of 60 traveling, and venturing to rural and agri-tourism environments or settings. According to the Bureau of the Census, we have more people over the age of 60 than at any time in history. Coupled with this new trend, is an increase in the number of travelers with disabilities or mobility impairments, who have comfortably traveled domestically through accommodations, afforded through the Americans' with Disabilities Act. According to the Administration on Aging, by the year 2030, we can expect that 30% of our population in the United States will be 65 or older. Baby boomers have more disposable income today than any previous generation, and expect to travel to unique sites, especially agri-based tourism. While baby boomers are living longer than people roughly 20 years their senior, they are not necessarily healthier. In addition, this group is more likely to be more obese than the previous generation of similar age, and have more incidences of diabetes, high blood pressure, emphysema or heart conditions [1]. These health care needs in tandem with increased disposable income will need to be considered by tourism operators when planning tours to meet the needs of this target group, especially when planning for people within the agri-tourism industry. This paper will address the needs of baby boomers and how the tourism and hospitality industries can prepare for this aging tsunami that will want to access agri-tourism opportunities, examines the tourism and travel industry from the lens of the agri-based host sites, and will discuss strategies to address the comfort and needs of this emerging consumer group. Agri-tourismAgri-tourism involves attracting paying visitors to farm tours, harvest festivals and hospitality services such as bed and breakfast, petting zoos and other attractions [2]. Agri-tourists can choose from a wide range of activities that include picking fruits and vegetables, riding horses, tasting honey, learning about wines, learning about and experiencing cheese making, or shopping in farm gift shops and enjoying hand crafted gifts. Agri-tourism has been increasing over the last ten year and is one of the fastest growing segments in the travel industry. Activities related to the agri-tourism industry include visits to working farms, ranches, wineries, and agricultural industries [3] and destinations offer a variety of entertainments, education, recreation, outdoor adventures, shopping and dining experiences. The agritourism is growing by leaps and bounds because people want new experiences and the opportunity to escape from the stress of traffic jams etc., and "get back to nature". Parents aspire to have their children understand how food is grown, and that milk actually comes from cows and not cartons. Families enjoy a drive to the country and spending the day together, especially during these times [3]. Often these family experiences include a multi-genera...

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Is the Turkish tourism industry ready for a disabled customer's market?

Cited by 95 publications

References 10 publications

Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers

Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers

Developing Sustainable Approaches to Accessible Accommodation Information Provision: A Foundation for Strategic Knowledge Management

Preparing for Baby Boomers as an Agri-tourism Market

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