“…Although there is some evidence that telephone‐delivered physical therapist advice and management for people with musculoskeletal conditions , including OA , is as effective as usual care, therapists in our study did not reach majority agreement on statements relating to the acceptability, effectiveness, usefulness, and safety of this delivery mode. While general practitioners and physical therapists who were surveyed about PhysioDirect held overall positive attitudes about the service, the majority believed that most patients would still need to be seen face‐to‐face .…”