The aim of this research is to investigate the reality of the telecommunications sector in Syria in organizational terms by exploring the role played by the Syrian Telecommunication and postal Regulatory Authority (SY-TPRA).The conceptual framework was developed using M4O methodology Ayoubi (2008), which is a qualitative research methodology refers to (Motivations, Operations, Organizations, Obstacles, Outcomes), in order to examine the goals and objectives of continuing work to regulate the telecommunications sector in the context of the Syrian crisis, the methods had been adopted by the Authority, the constraints and difficulties had been encountered by the Authority, and the results that had been achieved. The conceptual framework was answered through a series of in-depth qualitative interviews with (35) decision-makers and key players in the Syrian telecommunications sector.The answers and the data extracted were analyzed through an organized coding process, using the axial coding method developed by Miles and Huberman, (1984) and subsequently sorted according to the conceptual framework used above.From the answers and information obtained from the above interviews, the researchers developed a qualitative model describing the set of concepts governing the work of SY-TPRA and thus providing a deeper understanding of the process of regulating this sector in the context of the Syrian crisis. The research also concluded with a set of proposals and recommendations that, from the researcher's point of view, contribute to develop the Authority's performance.