Is Politeness Better than Impoliteness? Comparisons of Robot's Encouragement Effects Toward Performance, Moods, and Propagation

Abstract

This study experimentally compared the effects of encouragement with polite/ impolite attitudes from a robot in a monotonous task from three viewpoints: performance, mood, and propagation. Experiment I investigated encouragement effects on performance and mood. The participants did a monotonous task during which a robot continuously provided polite, neutral, or impolite encouragement. Our experiment results showed that polite and impolite encouragement significantly improved performance more than neutral comments, although there was no significant difference between polite and impolite encouragement. In addition, impolite encouragement caused significantly more negative moods than polite encouragement. Experiment II determined whether the robot's encouragement influenced the participants' encouragement styles. The participants behaved similarly to the robot in Experiment I, i.e., they selected polite, neutral, and impolite encouragements by observing the progress of a monotonous task by a dummy participant. The experiment results, which showed that the robot's encouragement significantly influenced the participants' encouragement styles, suggest that polite encouragement is more advantageous than impolite encouragement.