“…The concept of accountability has been portrayed as vital and pertinent towards the improvement of public service like the educational sector for many years (Steiner, Kaiser, Tapscott, & Navarro, 2018). Coupled with this development, the dawn of democracy in South Africa heralded a new culture and approach to service delivery that has taken the form of decentration with accountability at the centre stage of education management (Nxumalo, Gilson, Goudge, Tsofa, Cleary, Barasa, & Molyneux, 2018).…”