Is it simply a matter of managerial competence? Interpreting Chinese executives’ perceptions of crisis management

Liu, Xi; Chang, Zhuo; Zhao, Ping

doi:10.1016/j.pubrev.2009.05.014

Cited by 18 publications

(10 citation statements)

References 29 publications

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“…Thus CCSs that use "sustainability" and "national security" to frame crises have been deployed frequently in Mainland China. Liu, Chang, and Zhao (2009) even found that Chinese entrepreneurs and public relations practitioners tend to tout China's overall prosperity more frequently than they are observed boasting of their own individual merits. Similarly, Huang (2006) emphasized the effects of collectivistic culture on the concept of relational harmony, examining four Taiwanese politicians alleged to be involved in extramarital affairs.…”

Section: General Cultural Characteristicsmentioning

confidence: 99%

“…Traditional Chinese culture contributes to the unique CCSs in Mainland China (Liu, Chang, & Zhao, 2009), Hong Kong (Lee, 2004), and Taiwan (Huang, 2006). In particular, collectivism, face-giving/saving, and the concept of the "golden mean" were identified as central cultural characteristics shaping Chinese crisis communication practices.…”

Section: General Cultural Characteristicsmentioning

confidence: 99%

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Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice

Huang

Cheng

2016

Public Relations Review

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a b s t r a c tThis study analyzes academic journal articles in order to depict the features of Chinese crisis communication in Mainland China, Hong Kong, and Taiwan. The findings revealed the following features of crisis communication in Chinese societies: collectivistic culture, nationalism, rationalism, face-giving/saving, striving for the "golden mean," the preference for passive communicative strategies, and the avoidance of extreme strategies. Nevertheless, the differences in political systems-the ubiquitous intervention by authoritarian government on the Mainland, the mistrust of government in post-handover Hong Kong, and the relatively mature democratic polity in Taiwan all lead to unique crisis communication practices.

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Section: General Cultural Characteristicsmentioning

confidence: 99%

Section: General Cultural Characteristicsmentioning

confidence: 99%

Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice

Huang

Cheng

2016

Public Relations Review

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“…Some authors present a summary or model of crisis manager competencies structured according to specific criteria. Liu, Chang and Zhao () derived requirements on the crisis manager from the aspects of crises. In the first aspect, the cause of a crisis, they identified that external constituencies make business more vulnerable.…”

Section: Terminologymentioning

confidence: 99%

What Business Owners Expect From a Crisis Manager? A Competency Model: Survey Results From Czech Businesses

Mikušová

Čopíková

2016

Contingencies & Crisis Mgmt

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This competency model of a crisis manager has been developed based on cooperation with managers and experts in the field of crisis management. The brainwriting method was used to generate an overview of the competencies expected of a crisis manager. Using a mind map three basic groups of competencies were developed. The participants used Saaty's method to determine the significance of individual competencies. The different attributes of individual competencies according to the level of their development were established. Finally all individual competencies were assigned a target value which indicates the expected level of competence for the position of a crisis manager. The model of competencies is a practical tool for the establishment of crisis management system in a company.

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“…Moreover, cultural characteristics may affect the importance regarded to crisis prevention and planning. For example, Liu, Chang, and Zhao (2009) showed that Chinese executives do not equate crisis management with prevention and planning. Problematic business behaviors are tolerated so as to maintain a harmonious environment.…”

Section: Culture Diversity and Corporate Messages In A Networked Envimentioning

confidence: 99%

Multicultural Environments and Their Challenges to Crisis Communication

Oliveira¹

2013

International Journal of Business Communication

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Grounded theory analysis was applied to qualitative interviews with 25 communication professionals concerning cultural influences on crisis. This approach yielded several findings. First, public relations practitioners had difficulties in defining multiculturalism, often equating cultural diversity with communicating with Latinos. Second, interviewees saw cultural differences as just one aspect of diversity, emphasizing that age, religion, and education differences also affect corporate discourse. Third, although professionals considered culture a key element of crisis management, they did not feel prepared to handle the challenges of a multicultural crisis, nor did they report that they used culturally adjusted crisis strategies often. By integrating cultural competence and crisis management frameworks, this study provides the foundation for an in-depth understanding of crises, where scholars and professionals can pair crisis strategies with audiences' cultural expectations. Training initiatives focused on increasing levels of cultural competence can make organizations and communication professionals ready to the challenges of a global market.

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Is it simply a matter of managerial competence? Interpreting Chinese executives’ perceptions of crisis management

Cited by 18 publications

References 29 publications

Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice

Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice

What Business Owners Expect From a Crisis Manager? A Competency Model: Survey Results From Czech Businesses

Multicultural Environments and Their Challenges to Crisis Communication

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