Is it management or leadership?

Spurgeon, Peter; Cragg, Robert

doi:10.1201/9781315383279-14

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2018

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“…Also, Spurgeon and Cragg [14] indicated that effective managers inspired and mobilized others to become involved in creating a shared vision and working towards a goal that was meaningful to them. Tova [15] study about maximizing innovation in healthcare using TQM, support present study and revealed that head nurses did not yet fully internalize the new organizational values.…”

Section: Discussionmentioning

confidence: 99%

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2018

JOJNHC

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Background: Unit nursing managers act as a quality model by personally exhibiting desired characteristics and spending time walking around, listening to staff members, learn to be more like a coach, provide autonomy and allow risk taking while being fair and compassionate, engage in the delicate balancing act of ensuring quality to external customers while at the same time paying attention to the needs of internal customers.

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Section: Discussionmentioning

confidence: 99%

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2018

JOJNHC

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Is it management or leadership?

Cited by 1 publication

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