Is it a sense of autonomy, control, or attachment? Exploring the effects of in-game customization on game enjoyment

Kim, Keunyeong; Schmierbach, Mike; Bellur, Saraswathi; Chung, Mun-Young; Fraustino, Julia Daisy; Dardis, Frank E.; Ahern, Lee

doi:10.1016/j.chb.2015.02.011

Cited by 119 publications

(103 citation statements)

References 41 publications

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“…Customization, defined as a site's or device's ability to modify itself or to be modified by users, is one of the most important interface design features in m-commerce [35][36][37][38]. This paper focuses on user customization, highlighting the effect of functional customization on perceived control [39]. In the mobile payment field, customization is related to functional features, and it can be classified into customization of information functions, payment methods, and security settings [5].…”

Section: Interface Design Perceived Control and Perceived Securitymentioning

confidence: 99%

The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services

2019

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Mobile payment has played a vital role in transforming traditional payment methods into digital payment methods and has led to changes in consumers’ behaviors in economic exchanges. However, there is a lack of knowledge about how perceived security influences are a sustainable use of mobile payment services. In order to examine the impact of perceived security on users’ continuous use, especially regarding mobile payment services and factors related to perceived security (i.e., perceived control, interface design features, and conscientiousness), an empirical study was conducted to collect data from 252 participants. Then, the proposed research model was examined using structural equation modelling. The results revealed that the perception of interface design features was influenced by conscientiousness. Perceived security was affected by perceived control, the perception of interface design features, and conscientiousness. Moreover, perceived security was identified to have a strong impact on continuous intention to use mobile payment. The design implications for mobile service providers and designers are presented.

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Section: Interface Design Perceived Control and Perceived Securitymentioning

confidence: 99%

The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services

2019

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“…Second, our understanding is limited with regard to promoting emotional attachment to technology. Research has shown that emotional attachment is stronger when individuals believe that their technology is an extension of themselves (Kim et al, 2015). This can occur when individuals believe their technology is similar to themselves (Malhotra & Galletta, 1999;Suh et al, 2011) (Carpenter, 2016;Groom & Nass, 2007;Turkle, 2010).…”

Section: Emotions Emotional Attachment and Technology Usementioning

confidence: 99%

“…An emotional bond is often established in the process (Mugge et al, 2009;Wallendorf & Arnould, 1988). Identification through self-extension has been shown to promote emotional attachment with consumer products such as shoes, bicycles, and cars (Franke & Piller, 2003;Schifferstein & Zwartkruis-Pelgrim, 2008;Schultz, Kleine, & Kernan, 1989) and with personal technological artifacts such as mobile phones (Carter, Grover, & Thatcher, 2013;Vincent, 2006) and avatars (Belk, 2013;Kim et al, 2015). Likewise, in teams working with robots, when team members identify with their robot they will likely attach a special meaning to their relationship with it.…”

Section: Robot Identification and Emotional Attachmentmentioning

confidence: 99%

Emotional Attachment, Performance, and Viability in Teams Collaborating with Embodied Physical Action (EPA) Robots

You¹,

Robert²

2018

JAIS

105

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Although different types of teams increasingly employ embodied physical action (EPA) robots as a collaborative technology to accomplish their work, we know very little about what makes such teams successful. This paper has two objectives: the first is to examine whether a team's emotional attachment to its robots can lead to better team performance and viability; the second is to determine whether robot and team identification can promote a team's emotional attachment to its robots. To achieve these objectives, we conducted a between-subjects experiment with 57 teams working with robots. Teams performed better and were more viable when they were emotionally attached to their robots. Both robot and team identification increased a team's emotional attachment to its robots. Results of this study have implications for collaboration using EPA robots specifically and for collaboration technology in general.

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“…For example, the most widespread and earliest use of personalisation was in providing explicit advice to players (Bakkes et al 2012(Bakkes et al , 2013. Since then, personalisation has been found to produce benefits such as improved player satisfaction (Teng 2010), game enjoyment (Kim et al 2015), and game engagement (Das et al 2015). However, the application of personalisation to collaborative games specifically has received very limited attention within the research literature, and, overall, personalisation has been highlighted as an area of games where more empirical work and advances are needed (Caroux et al 2015).…”

Section: Introductionmentioning

confidence: 99%

Reflective agents for personalisation in collaborative games

2018

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The collaborative aspect of games has been shown to potentially increase player performance and engagement over time. However, collaborating players need to perform well for the team as a whole to benefit and thus teams often end up performing no better than a strong player would have performed individually. Personalisation offers a means for improving overall performance and engagement, but in collaborative games, personalisation is seldom implemented, and when it is, it is overwhelmingly passive such that the player is not guided to goal states and the effectiveness of the personalisation is not evaluated and adapted accordingly. In this paper, we propose and apply the use of reflective agents to personalisation ('reflective personalisation') in collaborative gaming for individual players within collaborative teams via a combination of individual player and team profiling in order to improve player and thus team performance and engagement. The reflective agents self-evaluate, dynamically adapting their personalisation techniques to most effectively guide players towards specific goal states, match players and form teams. We incorporate this agent-based approach within a microservices architecture, which itself is a set of collaborating services, to facilitate a scalable and portable approach that enables both player and team profiles to persist across multiple games. An experiment involving 90 players over a two-month period was used to comparatively assess three versions of a collaborative game that implemented reflective, guided, and passive personalisation for individual players within teams. Our results suggest that the proposed reflective personalisation approach improves team player performance and engagement within collaborative games over guided or passive personalisation approaches, but that it is especially effective for improving engagement.

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Is it a sense of autonomy, control, or attachment? Exploring the effects of in-game customization on game enjoyment

Cited by 119 publications

References 41 publications

The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services

The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services

Emotional Attachment, Performance, and Viability in Teams Collaborating with Embodied Physical Action (EPA) Robots

Reflective agents for personalisation in collaborative games

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