Is guanxi universal in China? Some evidence of a paradoxical shift

Berger, Ron; Herstein, Ram; Silbiger, Avi; Barnes, Bradley R.

doi:10.1016/j.jbusres.2017.07.016

Cited by 40 publications

(56 citation statements)

References 53 publications

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“…1. The GRX scale has been used extensively to measure the quality of social relationships in many areas, for example, organizational capabilities [58], leadership [61,62], service quality in hospitality management [63][64][65], business ethics [66], and customer relationships [67]. It has been further utilized in countries such as China, Russia, India, and Arab countries.…”

Section: The Research Modelmentioning

confidence: 99%

The patient–physician relationship: an account of the physician’s perspective

Berger

Bulmash

Drori

et al. 2020

Isr J Health Policy Res

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Background: The issue of patient-physician relationships in general, and particularly the trust of patients in their primary care physician has gained much interest in academia and with practitioners in recent years. Most research on this important topic, however, focused on how patients view the relationship and not how the physicians see it. This research strives to bridge this gap, with the resolution of leading to an improved appreciation of this multifaceted relationship. Methods: A survey of 328 actively practicing physicians from all four health maintenance organizations (HMOs) in Israel resulted in a hierarchical formation of components, indicating both the relative as well as absolute importance of each component in the formation of the patient-physician relationship. The sample conducted was a convenience one. Methodologically, we used two different complementary methods of analysis, with the primary emphasis on the Analytic Hierarchical Processing (AHP), a unique and advanced statistical method. Results: The results provide a detailed picture of physicians' attitudes toward the patient-physician relationship. Research indicates that physicians tend to consider the relationship with the patient in a rather pragmatic manner. To date, this attitude was mostly referred to intuitively, without the required rigorous investigation provided by this paper. Specifically, the results indicate that physicians tend to consider the relationship with the patient in a rather pragmatic manner. Namely, while fairness, reliability, devotion, and serviceability received high scores from physicians, social interaction, friendship, familial, as well as appreciation received the lowest scores, indicating low priority for warmth and sociability in the trust relationship from the physician's perspective. The results showed good consistency between the AHP results and the ANOVA comparable analyses. Conclusions: In contrast to patients who traditionally stress the importance of interpersonal skills, physicians stress the significance of the technical expertise and knowledge of health providers, emphasizing the role of competence and performance. Physicians evaluate the relationship on the basis of their ability to solve problems through devotion, serviceability, reliability, and trustworthiness and disregard the "softer" interpersonal aspects such as caring, appreciation, and empathy that have been found to be important to their patients. This illustrates a mismatch in the important components of relationship building that can lead to a loss of trust, satisfaction, and repeat purchase.

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Section: The Research Modelmentioning

confidence: 99%

The patient–physician relationship: an account of the physician’s perspective

Berger

Bulmash

Drori

et al. 2020

Isr J Health Policy Res

Self Cite

View full text Add to dashboard Cite

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“…These experts often form academic consultation panels within policy committees, or even sit on those committees when their reputation or Party membership allows. 27 Osburg 2013;Berger et al 2018. 28 Zhu 2009.…”

Section: The Debate: Ideologies Leaders and Connectionsmentioning

confidence: 99%

From Academic Discourse to Political Decisions? The Case of the Xinjiang Ethnic Unity Education Textbook Reform

Zhao

Tok²

2020

The China Quarterly

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Between 2009 and 2014, against the background of the Xinjiang ethnic unity education textbook reform (2009–2010), vigorous academic debate on China's ethnic policy reform took place. Two academic cliques – one championing reform and the other representing the status quo – gradually came to the fore in this debate and competed to influence policy. This research seeks to unpack the mechanisms in China's knowledge regime that allow one agent (such as a think tank or academic) to prevail over others. Agents have an impact on policymaking mainly through connections with the decision-making body. This research uses three variables (ideological connection, level and nature of the connection) to analyse the relative policy influence of different agents in the debate. This research is among the first to provide an in-depth analysis of the debate's policy impact at the local level. The reform clique prevailed in this case because of its ability to bond with and influence higher-level decision-making bodies. Beginning in 2014, the Chinese Communist Party officially adopted the reform clique's language because of its alignment with the Party's growing need to maintain security in ethnic minority areas. Furthermore, key reform clique players continue to have an impact on the national policy shift.

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“…Scarcity and the sentiment with which diamonds are associated, helped support the high value of diamonds in the eyes of the consumers. From De Beers' perspective, the coalition was there to ensure the interests of all players in the supply chain (Berger et al, 2018). The power of the cartel enabled De Beers to control, directly and indirectly, 80% of the rough diamonds sold in the international markets (Gupta et al, 2010).…”

Section: Stage I: Pre 1980ssupply Cartel and Networked Dealersmentioning

confidence: 99%