Is boredom proneness related to social media overload and fatigue? A stress–strain–outcome approach

Whelan, Eoin; Islam, A. K. M. Najmul; Brooks, Stoney L.

doi:10.1108/intr-03-2019-0112

Cited by 140 publications

(107 citation statements)

References 88 publications

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“…Prior literature has found that communication overload can have negative consequences such as decreased work productivity (Mcfarlane & Latorella 2002) as well as increased fatigue (Klapp 1986). In the social media use context, several prior studies reported communication overload as a major source of social media fatigue (see Lee et al, 2016;Whelan et al, 2020a). Consequently, we hypothesize the following.…”

Section: H3 Information Overload Will Have a Positive Influence On Smentioning

confidence: 85%

Does multitasking computer self-efficacy mitigate the impact of social media affordances on overload and fatigue among professionals?

Islam

Whelan

Brooks

2020

ITP

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PurposeThis paper investigates the moderating role of multitasking computer self-efficacy on the relationship between social media affordances and social media overload as well as its moderation between social media overload and social media fatigue.Design/methodology/approachThe authors hypothesize that social media affordances will have a positive impact on social media overload (i.e. information and communication overload). They also hypothesize that social media overload will affect social media fatigue. In addition, they hypothesize that multitasking computer self-efficacy will attenuate the effect of social media affordances on both information overload and communication overload. Similarly, they also hypothesize that multitasking computer self-efficacy will attenuate the effects of both information overload and communication overload on fatigue. The authors test this model by collecting two-wave data from 220 professionals using PLS techniques.FindingsSocial media affordances have significant impacts on information overload, but not on communication overload. In turn, information overload and communication overload significantly affect social media fatigue. Multitasking computer self-efficacy was found to attenuate the effect of social media affordances on both information overload and communication overload. Furthermore, the study results suggest that multitasking computer self-efficacy attenuates the effect of information overload and reinforces the effect of communication overload on social media fatigue.Originality/valueMost prior literature focused on students rather than on professionals. There is a lack of research that investigates how the affordances of social media relate to social media overload and fatigue. Furthermore, research that investigates mitigating mechanisms of social media fatigue has been rare. This paper fills these important research gaps.

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Section: H3 Information Overload Will Have a Positive Influence On Smentioning

confidence: 85%

Does multitasking computer self-efficacy mitigate the impact of social media affordances on overload and fatigue among professionals?

Islam

Whelan

Brooks

2020

ITP

Self Cite

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“…Once humans are fatigued, it reduces their ability to make sense of the situation they are in, and hinders their judgement and decision making, for example, with regards to what news is backed up by journalistic rigour and what is not. Applying such scenarios to the COVID-19 pandemic suggests when humans are overloaded with information, they are less likely to go through the extra trouble of verifying information sources (Whelan et al, 2020b). Thus, we hypothesise the following.…”

Section: Effects Of Online Informationmentioning

confidence: 95%

“…As an example, there is evidence that information-seeking during pandemics is more common in those experiencing worry or fear (Lin et al, 2014). Similarly, previous research suggests that when in a state of fear or distress, peoples' usage patterns and perceptions of social media alters significantly to the extent they can become overloaded and fatigued (Maier et al, 2014;Whelan et al, 2020b). Building on this existing work, we investigate the drivers of COVID-19 specific misinformation and cyberchondria.…”

Section: Introductionmentioning

confidence: 92%

“…The finding can be understood through the lens of CLT, which postulates that humans have limited working memory. In novel situations where new information is being presented at high volumes, the human cognitive capacity gets overloaded, which may lead to social media fatigue (Maier et al, 2014;Whelan et al, 2020b) and trigger the evolutionary instinct to retreat away from the difficult-to-conceptualise information (Sweller, 2011). Once humans are fatigued, it reduces their ability to make sense of the situation they are in, and hinders their judgement and decision making, for example, with regards to what news is backed up by journalistic rigour and what is not.…”

Section: Effects Of Online Informationmentioning

confidence: 99%

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What drives unverified information sharing and cyberchondria during the COVID-19 pandemic?

Laato

Islam

Islam³

et al. 2020

European Journal of Information Systems

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408

425

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The World Health Organisation has emphasised that misinformationspreading rapidly through social mediaposes a serious threat to the COVID-19 response. Drawing from theories of health perception and cognitive load, we develop and test a research model hypothesising why people share unverified COVID-19 information through social media. Our findings suggest a person's trust in online information and perceived information overload are strong predictors of unverified information sharing. Furthermore, these factors, along with a person's perceived COVID-19 severity and vulnerability influence cyberchondria. Females were significantly more likely to suffer from cyberchondria, with males more likely to share news without verifying its reliability. Our findings suggest that to mitigate the spread of COVID-19 misinformation and cyberchondria, measures should be taken to enhance a healthy scepticism of health news while simultaneously guarding against information overload.

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“…Employee interactions with enterprise social media collaboration endpoints such as Yammer, Slack and Google docs have also been cited as antecedents to communication overload [see Whelan et al, 2017]. The ubiquitous nature of these services makes them ripe for overuse given that they can be accessed via mobile devices.…”

Section: The Modalitymentioning

confidence: 99%

Enterprise Personal Analytics: The Next Frontier in Individual Information Systems Research

Clohessy

Acton

Whelan

et al. 2018

FNT in Information Systems

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Organizations have long used analytics to improve performance. Modern enterprise technological landscapes are being impacted by the increasing individuation of information systems (IS). One promising technological advancement in this regard will be the use of personal analytics within an enterprise setting. While traditional organizational intelligence metrics deliver a big picture of structures, processes, and roles, more detailed and personalized analytics enables employees to scrutinize their personal productivity in terms of their desired versus their actual way of working. Personal analytics empowers individuals to analyze and exploit their own data to achieve a range of objectives and benefits across their work (e.g., productivity, quality, performance) and personal lives (e.g., sleep, exercise, health). This topic has been only minimally analysed in IS research. Furthermore, there have been increased calls by academics to investigate the individuation of IS which has largely gone unnoticed in the IS research discipline. While the mainstream application of personal analytics in an organizational setting remains relatively niche, we believe its impact will fundamentally change enterprises across all sectors. Thus, in the scope of this monograph, we shall focus on this emergent category of analytics which we refer to as "enterprise personal analytics" which encompasses the concept of organisations enabling their employees to use their individual analytics to manage their digital working lives from descriptive, diagnostic, predictive and prescriptive points of view. Our comprehensive review of the existing empirical research on the use of personal analytics within an organizational setting identified that the only consistency pertaining to the concept was inconsistency. Therefore, this monograph offers the following theoretical and practical contributions: 1. We present an overview of specific analytics trends which have shaped the personal analytics landscape which include: learning analytics, the quantified self, humancentric analytics, gamification, sports analytics, personal cloud and Neuro IS. 2. We present a framework, derived from a comprehensive review of the personal analytics literature, which consists of various combinations of research stakeholder perspectives and concerns. This framework can be used to guide and coalesce future IS research on enterprise personal analytics. 3. We provide an overview of possible research questions aimed at highlighting how the framework can be used. 4. We propose a visual mapping artefact aimed at assisting companies with their enterprise personal analytics digital transformation journeys.

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Is boredom proneness related to social media overload and fatigue? A stress–strain–outcome approach

Cited by 140 publications

References 88 publications

Does multitasking computer self-efficacy mitigate the impact of social media affordances on overload and fatigue among professionals?

Does multitasking computer self-efficacy mitigate the impact of social media affordances on overload and fatigue among professionals?

What drives unverified information sharing and cyberchondria during the COVID-19 pandemic?

Enterprise Personal Analytics: The Next Frontier in Individual Information Systems Research

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