Involving users in a ship bridge re-design process using scenarios and mock-up models

Abstract

Involving users in a ship bridge re-design process using scenarios and mock-up models. Ergonomics, http://dx.doi.org/10. 1016/j.ergon.2016.02.008 Access to the published version may require subscription. N.B. When citing this work, cite the original published paper. International Journal of Industrial AbstractThe context for this study is the maritime domain and the design of shipboard workspaces. Due to the globalized nature of shipping, the traditional approach to a participative ergonomics process can be a logistical challenge since stakeholders like designers, manufacturers and operators are often scattered both geographically and organizationally. The participative design study presented in this paper addresses this challenge by exploring the ability of three types of simple three-dimensional (3D) models to act as mediating objects for representative users in order to elicit design feedback in a use scenario-workshop format. The study found that all three types of 3D models, when coupled with a scenario description, elicited several types of useful design feedback that served not only as direct input to changing proposed design parameters, but also as an unprompted long-term learning opportunity for the design team to gain insight into the lives and challenges of their users, who both work and live on board. Relevance to industryThe paper presents a procedure for a participatory design process in the maritime domain where the involved stakeholders are geographically and organizationally dispersed. Mock-up models coupled with use scenario descriptions elicited useful design feedback and an unprompted longterm learning opportunity for the design team.

Strategies and Measures to Improve the Work Environment of Service Crew on Board Swedish Passenger Vessels

“…Rather, improved structures for cooperation between ship and shore, and between departments and workers on board are likely to have a positive impact on both individual and overall performance and reduce the risks for accidents and ill-health, as illustrated for instance by [25]. Similarly, the benefits of involving the crew as end-users in purchase, design and development processes of new work systems, workspaces and equipment are well established also within the maritime domain, see for instance [26][27][28].…”

A framework of knowledge creation processes in participatory simulation of hospital work systems

“…Furthermore, simulation participants are known to prefer some media over others (Österman, Berlin, and Bligård 2016). Based on this, the simulation media in this study might have influenced the knowledge creation process, especially in relation to the two modes of media interaction.…”

“…blueprints without LEGO ® figures would not give rise to participants grasping and moving parts in the physically testing and interacting activity. This might also be the reason for simulation participants rating 2D blueprints as less preferable than full-scale mock-ups, which afford the physically testing and interacting activity to a greater extent (Österman, Berlin, and Bligård 2016).…”

“…The benefits of PS have been shown to be innovation of the future work system (Broberg and Edwards 2012); evaluation of the future ergonomics conditions (Andersen and Broberg 2015); detection and improvement of design properties that would lead to hazards or malfunctioning (Daniellou 2007); and smoothening of the implementation process (Daniellou 2007). The outcome of PS is often in the form of worker feedback that can function as new design specifications intended to be communicated to work system designers and integrated in the design (Barcellini, Van Belleghem, and Daniellou 2014;Béguin 2014;Broberg, Andersen, and Seim 2011;Daniellou 2007;Österman, Berlin, and Bligård 2016). The worker feedback has been shown to take several different forms (Österman, Berlin, and Bligård 2016), and is highly influenced by the fidelity of the simulation medium applied (Andersen and Broberg 2015).…”

“…The outcome of PS is often in the form of worker feedback that can function as new design specifications intended to be communicated to work system designers and integrated in the design (Barcellini, Van Belleghem, and Daniellou 2014;Béguin 2014;Broberg, Andersen, and Seim 2011;Daniellou 2007;Österman, Berlin, and Bligård 2016). The worker feedback has been shown to take several different forms (Österman, Berlin, and Bligård 2016), and is highly influenced by the fidelity of the simulation medium applied (Andersen and Broberg 2015). This introduction to PS shows that the existing research has mainly focused on analysing the outcome of PS and not the process of creating this outcome.…”