“…This related to access issues based in the interactions between YADD and their community and service providers. Barriers included insufficient knowledge leading to limited use of the existing legislation (Keith, 2004 ; Mental Health Commission of Canada (MHCC), 2015 ; Mills, et al, 2003 ; Repetto, et al, 2008 ; Rule, 2004 ; Simcoe York Dual Diagnosis Education Committee (SYDDEC), 2015 ; Wellington North, 2015 ), fear of reprisal for making a complaint (Joffe, 2010 ), lack of transparency regarding online social media platforms (Siegel et al, 2009 ; Rule, 2004 ), and use of overly complex language and presentation of rules (Siegel et al, 2009 ; Yalon-Chamovitz, 2009 ). Most noteworthy was the observation of a failure among organizations to provide appropriate accommodations to better support consent for collection and use of personal information and advocacy (Dyke et al, 2016 ; Joffe, 2010 ; Lafky & Horan, 2011 ; Larivie’re-Bastien & Racine, 2011 ; Mills et al, 2003 ; Wolbring, & Leopatra, 2013 ; Yalon-Chamovitz, 2009 ).…”