Investigation on Chinese Senior Tourists

Choi, Miju; Fong, Davis Ka Chio

doi:10.4172/2167-0269.1000307

Cited by 3 publications

(3 citation statements)

References 41 publications

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“…This may require cross-industry cooperation with travel agents or shopping centers to increase the availability of tour product services for customers. For example, convenient shopping facilities with a variety of branded stores, fine dining restaurants, an attractive casino, abundant entertainment programs and shows and local attractions can draw senior tourists (Choi and Fong, 2017). This can respond to the needs of senior travelers requiring convenience for diverse experiences in one location.…”

Section: Resultsmentioning

confidence: 99%

Developing a smart system with Industry 4.0 for customer dissatisfaction

Kuo

Chen

Tseng

et al. 2020

IMDS

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PurposeThis paper develops a smart system based on the concept of Industry 4.0 to prevent customer dissatisfaction. The value of this prevention system is that it enables hoteliers to interact with customers by understanding what they like/dislike from their behaviors via data analysis. Therefore, this system helps hoteliers to enhance service quality by predicting service issues.Design/methodology/approachThe system, named the dissatisfaction identification system (DIS), is developed. A total of 127 service items were examined by a hotel manager who preset the threshold values for the measurement of service quality. A big data set for the questionnaire survey is statistically generated by a pseudorandom number generator and 10,000 mock data sets are taken as input for comparison.FindingsThe results indicated that 36 out of 127 service items are identified as service issues for the participating hotel. Examples include customer code number 01d, “Space of parking lot is adequate” in the safety management category, and number 05a, “A hotel's service time meets my needs” in the front office service category. The items identified require improvement action plans for preventing customer dissatisfaction.Originality/valueThis paper offers a new perspective paper emphasizing customer dissatisfaction using a big data-driven technology system. The DIS, prevention system, is developed to aid hotels by enhancing their relationships with customers using a data-driven approach.

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Section: Resultsmentioning

confidence: 99%

Developing a smart system with Industry 4.0 for customer dissatisfaction

Kuo

Chen

Tseng

et al. 2020

IMDS

View full text Add to dashboard Cite

show abstract

“…The travel motivations of Chinese senior tourists must be clearly identified (Fan et al, 2015), as such identification helps market practitioners deliver satisfactory tourism products to their target market. Furthermore, Choi and Fong (2017) argue that Chinese seniors' travel preferences could be heterogeneous among different age cohorts. Consequently, relational travel products, such as family tours and tours featuring wellness activities, could be developed accordingly.…”

Section: Discussionmentioning

confidence: 99%

“…As the overall satisfaction rate had a significant impact on Chinese seniors' recommendation and revisit intentions (Choi and Fong, 2017), it is necessary for European countries to maintain their efforts in delivering high-quality service to this market segment. Today, Chinese outbound tourists have a relatively high satisfaction rate over their travel experience in Europe and this trend should be sustained because of the growing competition from emerging destinations (Kairos Future, 2016).…”

Section: Discussionmentioning

confidence: 99%

Opportunities and challenges brought by the China outbound travel market

Huang

2018

WHATT

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Purpose As the Chinese outbound travel market has become a paramount target for world tourism with significant growth potential, the purpose of this paper is to discuss the impact that the Chinese outbound travel market has on the European tourism industry. Design/methodology/approach The paper reviews both academic and trade literature to provide an overview of the opportunities and challenges that the China outbound travel market might bring to the European tourism industry. Findings The paper presents the major topics relating to China outbound tourism research and the current research gaps. Chinese outbound tourists are not a homogenous group of tourists. The paper addresses opportunities and challenges from two key segments of China outbound travel (Chinese international students and Chinese senior tourists). Practical implications The paper calls for alternative and innovative research methods and research behaviour in tracking the impact of Chinese outbound tourists. Closer collaboration between academics and industry practitioners might provide a better understanding of this market. Originality/value The paper offers recent insights on the Chinese outbound tourism market based on an analysis of relevant literature by both academics and industry practitioners. This allows the relevant stakeholders to adopt proactive strategies to minimise potential negative impacts and maximise opportunities.

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Community as a Care Ecology

Chen

2020

Community Eldercare Ecology in China

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Investigation on Chinese Senior Tourists

Cited by 3 publications

References 41 publications

Developing a smart system with Industry 4.0 for customer dissatisfaction

Developing a smart system with Industry 4.0 for customer dissatisfaction

Opportunities and challenges brought by the China outbound travel market

Community as a Care Ecology

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