Abstract:Service quality is one of the main issues that today's world. Firms operating in the transportation sector are also trying to improve the quality of the service they provide to their passengers. It is crucial to determine the passengers' service quality perceptions and priorities to evaluate and improve the service in this context. In this study, Kocaeli's tram service users' service quality perceptions have been evaluated by applying a survey consisting of 20 questions and user satisfaction levels from differ… Show more
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