Investigating the mediator role of logistic service quality in relation between relationship flexibility and relationship satisfaction

Abstract

The aim of study is to investigate the mediator role of logistic service quality in relation between relationship flexibility and relationship. In order to get data, a questionnaire form was sent to 1627 business managers registered in Gaziantep Chamber of Industry and 366 of them returned. According to the results of the analysis made with the data collected, it was found that the relationship flexibility positively affects the logistics service quality and the logistic service quality to the relationship satisfaction. However, it was observed that the the relationship flexibility did not affect the relationship satisfaction significantly. In addition, Sobel test was applied to determine the mediation effect and the mediation role of logistics service quality was determined in the effect of relationship flexibility on relationship satisfaction.

Distribution channels of banking services: Attitudes and preferences of clients

“…The development of technology has enabled the success and efficiency of direct communication channels with target groups [8: 1494] that has the effect of competitive advantages and reducing costs in business. For bank clients, this way of doing business means time and space indefiniteness, saving money and greater bargaining power with banks, which affects the satisfaction that forms a vital structure in explaining any relationship between two or more participants [9]. Valuation refers to the comparison of price and quality, where if they are uniform then the value of the product and service is appropriate [10: 62].…”