Investigating the Links of Interpersonal Trust in Telecommunications Companies

Bulińska-Stangrecka, Helena; Bagieńska, Anna

doi:10.3390/su10072555

Cited by 22 publications

(10 citation statements)

References 99 publications

(101 reference statements)

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“…One previous study on telecommunications employees whose work combined advanced technologies with high levels of innovation found that the extent of trust within the technology-reliant workforce determined the amount of team-level cooperation [38]. Training employees to have strong technological skills promoted knowledge enhancement in the performance of tasks related to business in an organization [39].…”

Section: The Moderating Role Of Collaborative Technologymentioning

confidence: 99%

“…Teams are likely to value a technology that they perceive can help members to socialize, develop healthy relationships, and establish a strong knowledge network where it is possible to freely share knowledge with others [37]. One previous study on telecommunications employees whose work combined advanced technologies with high levels of innovation found that the extent of trust within the technologyreliant workforce determined the amount of team-level cooperation [38]. Training employees to have strong technological skills promoted knowledge enhancement in the performance of tasks related to business in an organization [39].…”

Section: Hypothesis 2 (H2)mentioning

confidence: 99%

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A Team-Level Study of the Relationship between Knowledge Sharing and Trust in Kenya: Moderating Role of Collaborative Technology

2020

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Research on team dynamics is gaining popularity because teams are yielding positive organizational outcomes. Advanced technologies are often used to enhance team outcomes for improved productivity and to create effective knowledge-sharing contexts in teams, particularly in contexts where trust among team members is vital. This study analyzed the influence of knowledge sharing on trust at the team level in Kenya. The objective was to determinepractical implications to assist organizations with their efforts to optimize the association between knowledge sharing and team-level trust and to consider the moderating role of collaborative technology on this relationship. Data were collected from 300 professional employees at three organizations in Kenya, aggregated into 75 teams, and analyzed in a hierarchical multiple linear regression. The team-level analysis found that knowledge sharing was significantly and positively related to the extent of team trust, and the relationship was moderated by the perception of collaborative technology. Organizations should consider their teams' knowledge sharing and trust to support team dynamics and achieve organizational and team goals. Employees' perceptions that technologies support team processes influence the effectiveness of knowledge sharing as a way to build team trust.

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Section: The Moderating Role Of Collaborative Technologymentioning

confidence: 99%

Section: Hypothesis 2 (H2)mentioning

confidence: 99%

A Team-Level Study of the Relationship between Knowledge Sharing and Trust in Kenya: Moderating Role of Collaborative Technology

2020

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“…Although in the majority of empirical studies trust is treated as a collective issue, in particular relations there is a specific type and level of trust involved [91]. That is mainly because competencies, relations, and cooperation are related to interpersonal trust [92]. Therefore, trust is considered a prerequisite for participation, although the economic perspective is also considered.…”

Section: Trust As a Factor Influencing The Approach To Participationmentioning

confidence: 99%

The Impact of Trust on the Approach to Management—A Case Study of Creative Industries

et al. 2019

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Companies operating in the creative industries are struggling with the simultaneous pressure to be innovative and creative, which requires access to unique resources (such as knowledge and creative potential), but also means they must be effective in actions taken. To find a balance between those tensions, they are using the networking approach. Therefore, it seems that networking is becoming a high priority and that being involved in networks is a crucial part of such companies’ business models. Nevertheless, their competitive advantage is based on creative potential, which means that they are rooted in building and maintaining internal relations. As a result, in creative industries, relationships with internal and external stakeholders are crucial, but are strongly based on trust. Thus, the main aim of this paper is to investigate whether trust is the main factor influencing the approach to management. Moreover, we tried to understand the impact of trust on the managerial actions taken. We used the multiple case study research method to examine the role of trust in cooperation, as well as in shaping internal relations in companies operating in the creative industries. To achieve that goal, 10 companies from Poland and Portugal (5 from each country) were investigated in order to find any regularities. By analyzing the research results, it was possible to identify consistencies among the sample and present the main findings. Therefore, four approaches distinguished by the degree of trust were identified. When the level of trust is low, companies are operating within their network based on close relationships, as well as using collective participation where the team is perceived as a key success factor. On the other hand, when the level of trust is higher, companies move towards cooperative management (where the role of competitors is crucial) as well as individual participation (where an employee is engaged in the creative, as well as the decision-making, process). As a result, a theoretical model is proposed that includes the level of trust and the external and internal stakeholders’ perspective. Based on our research, trust can also be added as a fourth ‘T’ to the ‘3T’ (talent, tolerance and technology) concept proposed by Florida (2003).

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“…According to Kozuch and Jablonski, trust determines proper relationships with other stakeholders of public or social organizations [6]. Moreover, organizational trust means having positive expectations about an organization [72].…”

Section: Collaborative Network Performance and Trustmentioning

confidence: 99%

Interorganizational Trust and Effectiveness Perception in a Collaborative Service Delivery Network

2019

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This study presents the determinants of trust in light of the scientific literature on trust and governance networks. The theoretical analysis focuses on differentiation of various types of trust and its determinants at both for-profit and nonprofit organizations. Moreover, the idea of a network is presented with the main attention given to the performance of collaborative service delivery networks. On the basis of theoretical study, a longitudinal analysis was performed at institutions providing services to the homeless people in Warsaw, Poland. During the periods of 2013 and 2017 to 2018, two cohorts of field questionnaire studies were conducted among employees of 18 social welfare centers (sample based on 18 Warsaw districts) and homeless shelters run by nonprofit organizations (samples of 19 and 22, respectively). These local government institutions and nonprofit organizations comprised the collaborative service delivery network under study. Mixed-method research was applied at welfare centers and nonprofit organizations (NGOs) where both frontline and management level employees were interviewed, and some data were statistically evaluated. The research was conducted using the same questionnaires at both points in time. The research showed that, from the perspective of social welfare centers, interorganizational trust in relation to other social welfare centers and to nonprofit organizations is positively correlated with perceived interorganizational effectiveness of other actors in the network (measured by the possibility of obtaining information, promptness, commitment, completeness and correctness of documents, and assessment of employees’ knowledge). The same results were obtained from the perspective of NGOs. In addition, these correlations remained almost unchanged over time, although the research was repeated after many years using the same variables. Finally, there is no basis to state that trust is correlated with outcome perception when considering the most difficult and complex social services.

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Investigating the Links of Interpersonal Trust in Telecommunications Companies

Cited by 22 publications

References 99 publications

A Team-Level Study of the Relationship between Knowledge Sharing and Trust in Kenya: Moderating Role of Collaborative Technology

A Team-Level Study of the Relationship between Knowledge Sharing and Trust in Kenya: Moderating Role of Collaborative Technology

The Impact of Trust on the Approach to Management—A Case Study of Creative Industries

Interorganizational Trust and Effectiveness Perception in a Collaborative Service Delivery Network

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