Investigating the impact of metaphors on citizens’ adoption of e-governance in developing countries

Hooda, Apeksha; Singla, M. L.

doi:10.1108/tg-04-2018-0026

Cited by 16 publications

(10 citation statements)

References 101 publications

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“…Additionally, awareness of a GST promotes a positive attitude towards GST among business communities (Bidin et al, 2014b;Marimuthu and Bidin, 2016). Such outcomes have also been found in several other studies (Asmuni et al, 2017;Chen and Taib, 2017;Hooda Nandal and Singla, 2019;Kumar and Sarkar, 2016;Tewari, 2018). Once businesses are aware of the VAT, they may foster a sense of the usefulness of the new tax system for their business (Davis et al, 1989;Lu et al, 2010;Sondakh, 2017).…”

Section: Literature Reviewsupporting

confidence: 60%

What shapes Muslim business operators’ attitudes towards value-added tax? Evidence from the United Arab Emirates

Kasim

Hanafi

Suki

2020

JIMA

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Purpose This study aims to examine what factors shape Muslim business operators’ attitudes towards pre- and post-value-added tax (VAT) implementation in the United Arab Emirates (UAE). Design/methodology/approach A longitudinal approach is employed to collect data from a total of 200 respondents, during both the pre-VAT implementation period and the post-VAT implementation period. A partial least squares structural equation modelling approach was performed to analyse the research. Findings Empirical findings revealed that challenges in implementing the VAT system were the primary predictors of Muslim business operators’ attitudes regarding the pre-VAT implementation period in the UAE because they were aware that the penalties associated with non-compliance would outweigh the costs incurred in preparing for the VAT. During the post-VAT implementation period, awareness was the strongest influence on Muslim business operators’ attitude because there are no income taxes imposed on businesses and individuals in the UAE. Practical implications The introduction of VAT in the UAE ignited great controversy on the part of Muslim business operators, who viewed the new tax system as a significant challenge or risk to their careers, especially when they realised that they would have to play a significant role in tax collection. VAT registration should be required for all businesses regardless of size since they are going to be the tax agents for the government. Indeed, the government should finalize policies and procedures on the penalties for non-compliance since such legalities could greatly contribute towards the acceptance of VAT. Originality/value Challenges prompted Muslim business operators to become more knowledgeable about VAT, whereas also developing a greater awareness and sense of preparedness regarding the implications of the system on their businesses. This discovery has advanced the theoretical understanding of the topic and its managerial implications.

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Section: Literature Reviewsupporting

confidence: 60%

What shapes Muslim business operators’ attitudes towards value-added tax? Evidence from the United Arab Emirates

Kasim

Hanafi

Suki

2020

JIMA

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“…To develop hypothesis regarding citizens’ adoption of social media in citizen-initiated contact with the government in China, we extend generic innovation theories such as the technology adoption model (TAM) and unified theory of adoption and utilization of technology (UTAUT) (Hooda Nandal et al , 2019; Alkraiji, 2021; de Araujo et al , 2018; Venkatesh et al , 2016; Rana et al , 2016; Kurfalı et al , 2017) with social media adoption theories (Homburg et al , 2020; Al-Debei et al , 2013), theories on digital participation (Landemore, 2015; Leighninger, 2014; Sjoberg et al , 2017) and studies of social media use in China (Qin et al , 2017; Harwit, 2014; King et al , 2013). In terms of types of conversations on social media platforms, we focus on “thin participation” ( ad-hoc sourcing and discussion of issues that affect primarily narrower interests, such as temporal, local infrastructure failures (Leighninger, 2014)), as our deductive research design necessitates a relatively unambiguous and time–place independent phenomenon as the basis for hypothesis development and testing.…”

Section: Chinese Citizens’ Social Media Use Decisionsmentioning

confidence: 99%

Weibo to the Rescue? A study of social media use in citizen–government relations in China

Homburg

Moody

2021

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Purpose In this study, the authors explain citizens’ adoption of social media in citizen–government relations in China, a country that blends an authoritarian governance regime with limited tolerance of and responsiveness to online citizen participation. Design/methodology/approach Original survey data were gathered using a vignette survey among 307 respondents living in the People’s Republic of China. Multivariate analysis of the data was used to test four hypotheses and identify antecedents of Chinese citizens’ social media adoption for “thin” participation purposes. Findings Citizens’ perceived impact of “thin” participation, citizens’ skills and capabilities and citizens’ trust in institutions are significantly associated with citizens’ social media adoption. Social media anxiety was found not to be associated with Chinese citizens’ social media adoption. Research limitations/implications This study demonstrates how vignettes can be used to study adoption of technological and institutional innovations in an authoritarian governance regime and how in this context existing adoption theories can be extended with notions of institutional trust to adequately explain citizens’ adoption of technological and institutional innovations in citizen–government relations. Social implications Although some argue that social media activity could potentially mitigate democratic deficits caused by the state, in the case of China, the intertwinement of state and social media platform renders this argument unsustainable. Originality/value This study is one of the few systematic survey studies focusing on Chinese citizens’ adoption of social media in citizen–government relations.

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“…Globally, e-government has become an integral part of government strategies; it is a powerful tool for transforming public services and improving relationships between governments and the public (Hooda Nandal and Singla, 2019;Janssen et al, 2018). The transition of public services to e-government through a single platform point with unified personal digital identity can help governments to adapt in a more citizen-centered and faster fashion that is best suited to meet citizens' needs (Nulhusna et al, 2017;Sharma, 2015).…”

Section: E-government Servicesmentioning

confidence: 99%

“…The transition of public services to e-government through a single platform point with unified personal digital identity can help governments to adapt in a more citizen-centered and faster fashion that is best suited to meet citizens' needs (Nulhusna et al, 2017;Sharma, 2015). In addition, e-government helps to advance the competency, effectiveness, intelligibility and accountability of public government services (Hooda Nandal and Singla, 2019;Al Athmay, 2015).…”

Section: E-government Servicesmentioning

confidence: 99%

“…Therefore, focusing on a single e-government service and on a specific group of users would improve the research models' fit indices (Wang and Liao, 2008) and the power of the hypotheses' testing (Lam et al, 2004). In addition, prior studies on the adoption of general egovernment services highlighted the difficulties encountered in selecting and contacting their target samples of users and thus suggested the adoption of various participant sampling approaches, such as specific areas (Hooda Nandal and Singla, 2019;Pai and Alathur, 2019;Al Athmay, 2015) or specific type of users (Abdullah et al, 2016;Bataineh and Abu-Shanab, 2016); however, these also limit the generalization of the results. This study's chosen e-government service context is the UEAS system, and its sampling frame was drawn from Saudi high school graduates, as the key users of that system.…”

Section: Data Collection Proceduresmentioning

confidence: 99%

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An examination of citizen satisfaction with mandatory e-government services: comparison of two information systems success models

Alkraiji

2020

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Purpose The purpose of this study is to empirically examine the utility of information systems (IS) success models in mandatory e-government services, as opposed to the volitional ones that have been the focus of previous studies. The models include the technology acceptance model (TAM) (1989) and Seddon’s model (1997), which involve three (ease of use, usefulness and citizens satisfaction) and four variables (system quality, information quality, usefulness and citizen satisfaction). Design/methodology/approach The models were compared based on a survey conducted on 780 foundation year students of government universities in Saudi Arabia. The Saudi Government has launched a mandatory e-government service geared to assist high school graduates in the university academic admission process. The goodness-of-fit and parsimony of fit indices and the explanatory power were used to compare the two models. Findings The structural equation modeling techniques revealed that overall, the two models both exhibited reasonable fit with the collected data, whereas TAM showed the best fit to the sample data and yielded superior goodness-of-fit indices over Seddon’s model. In terms of explanatory power, Seddon’s model predicted 28% (R2 = 0.28) of the variance explained for citizen satisfaction, whereas TAM predicted 21% (R2 = 0.21). All the parsimony of fit indices favored TAM over Seddon’s model. Research limitations/implications This study examined the validity of TAM and Seddon’s model, using citizen satisfaction as the dependent variable to compare them. TAM and Seddon’s model were modified to better fit the current research context of mandatory e-government services; thus, the findings may not hold for their original or other voluntary settings. In addition, the focus on a single survey for a certain time in a certain territory of mandatory e-government service may have limited the generalizability of the results to other mandatory contexts. Future research should make use of large, cross-sectional samples in different mandatory contexts to enhance result generalization. Practical implications This study’s findings can provide e-government practitioners with deeper perceptions of how to address citizen satisfaction with mandatory e-government services. The results exposed usefulness as the common and major construct, having the strongest influence on citizen satisfaction in both TAM and Seddon’s model; thus, maximizing the benefits of e-government services for citizens is crucial to their success. The causal relationship between information quality and citizen satisfaction was not supported. This supports the perspective that e-government services are currently evolving quickly, becoming more integrated and easier-to-use, generally requiring only a few clicks and less information. Originality/value This study has extended the assessment of the validity of IS success models to a mandatory IS usage setting. The comparison study of different IS success models is crucial as it acts as a guide for researchers to determine the trade-off between the models used to conduct research on a particular context. The study concludes that TAM is the most parsimonious and universal model for the study of user satisfaction in mandatory contexts. The findings will provide e-government practitioners with insights into IS success measures suited to enhance the effectiveness of newly and future mandated e-government services.

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Investigating the impact of metaphors on citizens’ adoption of e-governance in developing countries

Cited by 16 publications

References 101 publications

What shapes Muslim business operators’ attitudes towards value-added tax? Evidence from the United Arab Emirates

What shapes Muslim business operators’ attitudes towards value-added tax? Evidence from the United Arab Emirates

Weibo to the Rescue? A study of social media use in citizen–government relations in China

An examination of citizen satisfaction with mandatory e-government services: comparison of two information systems success models

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